BMW of Sarasota - Service Center

2015 BMW M4 Vehicle had problems on trip to Sarasota Friday, March 15. I drove to the dealership Saturday morning and Mr. Merlino set up a service consultation ev Vehicle had problems on trip to Sarasota Friday, March 15. I drove to the dealership Saturday morning and Mr. Merlino set up a service consultation even though I had no appointment. Mr. Santori knew that I had to stay extra days in Sarasota to get the vehicle repaired and expedited parts shipment. More

Service director was a poor communicator. Repair took longer than a week. I had to call every day to get a status. I bought an extended bumber to bumber 12 month warranty for $2500 only to b Repair took longer than a week. I had to call every day to get a status. I bought an extended bumber to bumber 12 month warranty for $2500 only to be told it doesn't cover the radiator repair. Bait and switch. The Service Manager (very respectful) called me to tell me the dealership would cover this repair. More

EXCELLENT SERVICE CENTER Matt and Fernando were very efficient in the way they handle the routine maintenance of my wife's 2015 BMW 535i. From moment I drove up to the servic Matt and Fernando were very efficient in the way they handle the routine maintenance of my wife's 2015 BMW 535i. From moment I drove up to the service bay until; I drove away after the maintenance was complete. The coffee/tea was wonderful and although it was a Sunday and there were no fresh cookies available there were still plenty of sweets to go along with the coffee/tea. More

GOOD SERVICE VERY HAPPY AND PLEASED > THERE HAS BEEN A VAST IMPROVEMENT IN THE LAST FEW YEARS THAT HAS MADE BRING YOUR BMW FOR SERVICE NOT FEEL LIKE A MAJOR INCONV VERY HAPPY AND PLEASED > THERE HAS BEEN A VAST IMPROVEMENT IN THE LAST FEW YEARS THAT HAS MADE BRING YOUR BMW FOR SERVICE NOT FEEL LIKE A MAJOR INCONVINCE< More

Oil change Excellent service representative. Good waiting environment. Appreciated the possibility to charge my phone. Xxxxxxxx. Xxx xxxxx xxxxxx xxxxxx xxxxx Excellent service representative. Good waiting environment. Appreciated the possibility to charge my phone. Xxxxxxxx. Xxx xxxxx xxxxxx xxxxxx xxxxx xx xxxx xxx xxxx xx xx More

Simple and fast dropping service for my 2017 BMW had a nail in the tire they were able to take care of me give me in and out quickly for this unexpected maintenance dropping service for my 2017 BMW had a nail in the tire they were able to take care of me give me in and out quickly for this unexpected maintenance Seth always takes great care of me More

Coolant Leak / Convertible Top Problem I am so impressed with the quality of service that I received from this dealership (and with Seth, my "Service Adviser") that I have commented to seve I am so impressed with the quality of service that I received from this dealership (and with Seth, my "Service Adviser") that I have commented to several friends. I have had this car to a dealership in Houston multiple times for a problem lowering and raising the top without any meaningful progress. Seth identified the issue just from my description and I have not had a problem since BMW of Sarasota made the appropriate repair. They have become my dealer of choice for all future service and purchase transactions. As they say in the Navy: "Bravo Zulu!" More

Service The experience was great since I arrived to drop the car Maria is awesome and explained everything that needs to be done to the car definitely will r The experience was great since I arrived to drop the car Maria is awesome and explained everything that needs to be done to the car definitely will recommend it. More

Oil change and rear main seal replacement Service advisor, Lewis, was great. My appointment was at 9, took 30 minutes to see my service advisor. Only 1 lane was open, when they finally mover Service advisor, Lewis, was great. My appointment was at 9, took 30 minutes to see my service advisor. Only 1 lane was open, when they finally mover the car up that was blocking second lane, 3 cars drove in that came after me and moved up in line to the One podium for check in ahead of me. It was Monday, too many appointments at the same exact time. More

First service experience I had just purchased a used 2015 BMW from a Honda dealership who provided a brand new battery for the vehicle. I discovered it needed programming by t I had just purchased a used 2015 BMW from a Honda dealership who provided a brand new battery for the vehicle. I discovered it needed programming by the BMW dealership. I called the next day, and a friendly receptionist got me in for an appointment within two hours. Service crew was welcoming, professional and respectful. Battery was programmed with a courtesy vehicle inspection, topping off of all fluids, and a quick car wash. The wait time was a hour that I comfortably spent having some complimentary, quality refreshments. Waiting area was spacious and restrooms clean. Was escorted to checkout and given receipt with service advisor ensuring everything was completed to my satisfaction. Pricing on programming for an already purchased and installed battery was higher than expected, total including tax was $118. Overall a very pleasant experience. More