BMW of Sarasota - Service Center

Routine Oil Change Service My service representative, Carlos Munoz is very knowledgeable, courteous and timely in his responses. Routine Oil change for my leased BMW X3 was easy My service representative, Carlos Munoz is very knowledgeable, courteous and timely in his responses. Routine Oil change for my leased BMW X3 was easy to schedule and tool less than 2 hours of wait. More

Wonderful experience Went for scheduled maintenance and to have front brakes looked at. New rotors, pads, and oil changed in record time, and as always, the service adviso Went for scheduled maintenance and to have front brakes looked at. New rotors, pads, and oil changed in record time, and as always, the service advisors and helpful and knowledgeable. Carlos was professional and got me out of the dealership in 2.5 hours. I’ll always go back to this location!! More

Weak management / poor communications This dealership continues to disappoint, perhaps it’s their weak management team. Service rep is competent enough, overall staff communication poor, s This dealership continues to disappoint, perhaps it’s their weak management team. Service rep is competent enough, overall staff communication poor, service delivery always late. More

Another positive experience! As I think back on "My car won't start", day, I didn't call AAA to come rescue me; I called Seth Rogers, my service advisor because I was confident he As I think back on "My car won't start", day, I didn't call AAA to come rescue me; I called Seth Rogers, my service advisor because I was confident he would know what I needed to do. And of course he did, and was able to get my X5 scheduled for a new battery within my already overscheduled week. Knowing I was running on a tight schedule, he arranged for another service advisor to get my paperwork started while he was with another customer. He kept me informed of the progress & had me back on the road in the timeframe promised. Thank you for excellent customer service!! Ellen Christen More

Fantastic I had a flat and drove in unannounced and Susan took care of me immediately. Could not wait and Susan got me an Uber and got home just in time for ap I had a flat and drove in unannounced and Susan took care of me immediately. Could not wait and Susan got me an Uber and got home just in time for appt. The personal attention was fantastic! More

Service Great work car issue was resolved. We always work with Maria and her customer service is espectacular, she is always in contact to let us know the pro Great work car issue was resolved. We always work with Maria and her customer service is espectacular, she is always in contact to let us know the process the car is in. More

Good scheduled service. No availability of 'genius'. While my car was being serviced (1hr 45min), we tried but couldn't find a 'genius' to explain some of my questions about electronic safety equipment o While my car was being serviced (1hr 45min), we tried but couldn't find a 'genius' to explain some of my questions about electronic safety equipment on my 540i. More

Great Service The Ambassador Johnny O is a wonderful, funny guy, great start. Derick my service adviser did a wonderful job explaining everything. No issues with an The Ambassador Johnny O is a wonderful, funny guy, great start. Derick my service adviser did a wonderful job explaining everything. No issues with anything at the dealership. More

Maintenance followup. Timely, friendly and reasonably priced. I recommend setting an appointment with Derek for maintenance and Jack in Sales. Their location was easy to ge Timely, friendly and reasonably priced. I recommend setting an appointment with Derek for maintenance and Jack in Sales. Their location was easy to get in and out of. More

Great Service! My Service Advisor, Jessica Caycedo was extremely helpful and professional! Kept me informed the whole way through and delivered my vehicle on time a My Service Advisor, Jessica Caycedo was extremely helpful and professional! Kept me informed the whole way through and delivered my vehicle on time and as promised! More