BMW of Sarasota - Service Center

Passenger airbag recall Quick and thorough service. The only issue was a prolonged drop off. My appointment was not in the system, even though I spoke on the phone with an Quick and thorough service. The only issue was a prolonged drop off. My appointment was not in the system, even though I spoke on the phone with an administrator 4 days prior and I showed up at agreed time. It was resolved reasonably quickly, but all my contact info was wrong in the system and we had to correct, even though I had given my correct number over the phone previously. Auto service was good, administration poor. More

Service Very pleased. The car looks like new and runs like new. All the necessary repairs were done as needed and by the time completion was promised. Very pleased. The car looks like new and runs like new. All the necessary repairs were done as needed and by the time completion was promised. More

Good customer service Fast, friendly, and efficient service. Customers are well taken care of from beginning to end. Nice waiting area. I was given an update as to how muc Fast, friendly, and efficient service. Customers are well taken care of from beginning to end. Nice waiting area. I was given an update as to how much longer my wait will be and the service was finished within the approximate time frame they promised. More

Amazing Service Maria is a top rate customer care professional. She treats me and my vehicle with the utmost respect and care. Go Maria and BMW of Sarasota for making Maria is a top rate customer care professional. She treats me and my vehicle with the utmost respect and care. Go Maria and BMW of Sarasota for making me feel part of a family. Love my BMW family. Mr. Victor sold me on BMW and my X3. When my X3 was totaled by a reckless driver on I 75N in 2017, I came right back to BMW of Sarasota because I knew I would be treated right and respectful. Kudos BMW of Sarasota. Naycolle and former employee Lisa are/were also excellent saleswomen. Love the BMW of Sarasota diversity team. JP is excellent too and personable, financing for the customer!!! More

Amazing So nice to deal with people who really care about the customer and their vehicle. Carlos kept me updated on the progress and what was wrong. So nice to deal with people who really care about the customer and their vehicle. Carlos kept me updated on the progress and what was wrong. More

Jessica was extremely helpful! Everything about my visit was excellent. From the valet, to Jessica, my service advisor, all did as hoped. This was my best visit by far! Everything about my visit was excellent. From the valet, to Jessica, my service advisor, all did as hoped. This was my best visit by far! More

Expeditious service in pleasant environment Maria provided excellent service during recent visit for alignment; Waiting area was very comfortable. All other staff were friendly. Would recommen Maria provided excellent service during recent visit for alignment; Waiting area was very comfortable. All other staff were friendly. Would recommend to other BMW owners More

Great Service Department! The staff couldn’t be nicer. I took my BMW in for a couple recalls. I got a loaner car, and my car was done in about 3 hours. The staff couldn’t be nicer. I took my BMW in for a couple recalls. I got a loaner car, and my car was done in about 3 hours. More

Excellent and Timely Service My 2014 428 was recently in for service as per BMW recommendations. New tire replacement was in order as the tires were worn dangerously low and showe My 2014 428 was recently in for service as per BMW recommendations. New tire replacement was in order as the tires were worn dangerously low and showed uneven wear. I chose to replace all four Pirelli P 7 tires and have a requisite wheel alignment. My car is now riding much smoother, quieter and again with nimble handling. All work was preformed in timely and efficient manner. I must thank Jessica Caycedo for the excellent advice and smooth transaction in having this work done. More

Everything was above my expectations. I was met with a smile and it just got better. I was kept informed as to the progress of my repair and the vehicle was finished as promised. I was met with a smile and it just got better. I was kept informed as to the progress of my repair and the vehicle was finished as promised. More