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BMW of Sarasota - Service Center

Sarasota, FL

4.7
12,775 Reviews

12,775 Reviews of BMW of Sarasota - Service Center

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January 02, 2020

Satisfying Tina was my agent and provided me excellent service. Tansportation was readily available. Update on parts required and availability of service was pro More

by SOUTHERN.GROOVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina, Austin Martin
Jan 03, 2020 -

BMW of Sarasota responded

It's great to know that you were completely satisfied by our customer service. Thanks for the great review!

January 02, 2020

Service Excellent service in getting our windshield washer fixed and our car back on the road. Greater was nice and management was on site and hands on. More

by MARYTANZOSH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina & Telly
Jan 02, 2020 -

BMW of Sarasota responded

We're so glad that you enjoyed your service visit with us, Marty -- thank you!

January 01, 2020

Exceptional service! When I arrived Carlos explained what might be the problem. Again when he called to tell me my car was ready, he went over the invoice with me explaini More

by MARILEEDECOOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2020 -

BMW of Sarasota responded

Thanks for letting us know that Carlos went above and beyond for you during a difficult time, Marilee!

January 01, 2020

Great experience Extremely professional, quick turnaround, great communication and exceptional service. Worked with Kyle, very pleased with my experience. Will conti More

by MCC019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Tabar
Jan 02, 2020 -

BMW of Sarasota responded

Thanks for your wonderful review! We look forward to seeing you again!

January 01, 2020

Well done job I got a nail in my front left tire, unfortunately they did not have my tire on stock so they had to order one. I came on a Friday and was told the tir More

by LMSOULEJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lewis
Jan 02, 2020 -

BMW of Sarasota responded

We're glad that our team took excellent care of you -- thanks so much!

January 01, 2020

No complaints Smooth and easy experience during a hectic holiday season. Tiffany is friendly and professional and very quickly offered us a loaner when a part was n More

by ALVARADOV24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Ferrara
Jan 02, 2020 -

BMW of Sarasota responded

It's great to hear that Tiffany took care of your issues quickly. Thanks for your wonderful review!

January 01, 2020

Oil change I got my oil changed and a bulb replacement. Everyone was so nice and professional. The service was done in a timely manner. Great experience. More

by bpatterson81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2020 -

BMW of Sarasota responded

Thank you very much for your full five stars!

January 01, 2020

Very Rude Employee Scott Gould didn’t even introduce himself as my advisor. Was very rude. I told him I would prefer an advisor who speaks Spanish because I do not speak More

by SHAMPOODLESALOON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Gould
Jan 02, 2020 -

BMW of Sarasota responded

We're very sorry that this was your experience with us. We always want all of our customers to feel comfortable and welcomed and we apologize that we failed to do so during your visit. We will pass your comments on to management and would always appreciate an email with any other details you'd like to share. Sincerely, Michelle, Customer Relations Specialist, mwhidden@morganautogroup.com

January 01, 2020

Great Service Your facility is the only location I would consider for service on my 328. I would recommend the dealership for service of any magnitude, oil change s More

by PFURGIUELE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2020 -

BMW of Sarasota responded

We are very proud to have earned your loyalty -- thank you so much!

January 01, 2020

Outstanding Very attentive & thorough. Actually test drove my X4 to get a more concise understanding of an identified issue. Would highly recommend this particula More

by DR.RGANTHIERJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humbert Cazaubon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Cintron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Fernando Santori
Jan 02, 2020 -

BMW of Sarasota responded

Thanks for your awesome review! We appreciate it!

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