BMW of Sarasota - Service Center

Car knowledge fine; waiting area less so. Derek Thomas was helpful getting the problem with my car resolved to my satisfaction. My complaint has to do with the waiting area. It's nice that y Derek Thomas was helpful getting the problem with my car resolved to my satisfaction. My complaint has to do with the waiting area. It's nice that you provide snacks and drinks. However, the blaring TV made the waiting area unpleasant. Although I originally had planned to wait, I found it so annoying I opted not to wait for a diagnosis about my car but instead requested a loaner vehicle immediately. I suggest the compensation by the dealership to Hertz for loaner vehicles is a cost that should be taken into account in how the service department is managed. I doubt I am the only person who would prefer either silence or quiet background music to the inane blather of a TV show in your waiting area. More

Nice folks This visit was good. There was a large delay in getting a tire in, but I believe they said it was due to the holidays. This visit was good. There was a large delay in getting a tire in, but I believe they said it was due to the holidays. More

Great Service as Always at BMW of Sarasota I had another experience that underscored the value of driving a BMW and working with this dealership in particular. I started my day with a low tire I had another experience that underscored the value of driving a BMW and working with this dealership in particular. I started my day with a low tire warning on my passenger rear, and the tire was indeed low. Concerned, I had it checked out at a tire store near my home, which confirmed a nail hole that couldn't be fixed. I prefer to have Sarasota of BMW do all of my service, and the local tire store did not have the proper tire in stock anyway. With the run-flat tire pumped up, I was able to make it from Venice to Sarasota without incident. Assistant service managers Scott Gould and Tina Griffith had me back on the road with a new tire installed within two hours. I had not met either Scott or Tina previously, but like everyone else I have worked with at this dealership over the past eight years, they were great. Susan Schoengold, the director of customer relations, greeted me from the minute I entered the waiting room to make sure my concerns and needs were being addressed. She always does a super job as well. In addition, during the waiting process, I walked across the street to get a sandwich and during that time received a video from Jason, the BMW certified technician, explaining what they had found during the inspection and confirming the remedy. Very impressive. More

Another fantastic job by Carlos Carlos consistently exceeds my expectations. Always professional, efficient, and personable. My service was completed quickly and I can always trust t Carlos consistently exceeds my expectations. Always professional, efficient, and personable. My service was completed quickly and I can always trust that my car is perfect. More

Incomplete Service You had my car for 3 hours, but it never made it to the shop. I was told the shop was “backed up” and asked to wait a “couple more” hours. I took my c You had my car for 3 hours, but it never made it to the shop. I was told the shop was “backed up” and asked to wait a “couple more” hours. I took my car and left. I wasted 3 hours of my day, and my car is still in need of service. Obviously a poorly run dealership. More

Always Good Service I have been to many service departments throughout my lifetime with all types of cars. Every time I bring it to BMW Sarasota they greet me by name, l I have been to many service departments throughout my lifetime with all types of cars. Every time I bring it to BMW Sarasota they greet me by name, listen to what I have to say is wrong with my car. Mine was simple, just a routine maintenance and oil change and check the tires. Derek Thomas, the service person, kept me informed of all the updates and any issues on the car. The mechanic checking out my car even sent me a video of my car with the good and needs attention items. The car needed new tires. Derek called me and gave me my options on selection and price. The car was ready later in the day and it rides so smooth now!! Always great advice and service at BMW Sarasota and the great service person, Derek Thomas!!! Thanks BMW! P.S. The fresh baked cookies and coffee helps the wait time! More

Went out of thier way to accommodate me I needed to replace a tire at short notice and BMW managed to get me booked in quickly. They had the tire in stock and were happy to price match an e I needed to replace a tire at short notice and BMW managed to get me booked in quickly. They had the tire in stock and were happy to price match an estimate I had from another tire company. They did not stop there. They also addressed a recall issue I was not aware of and did an oil change at the same time. This saved me a lot of time and trouble associated with a follow up visit. Jorge Mere, the Assistant Service Manager did an excellent job. Thank you Jorge! More

Easy breezy Carlos was great; no wait, got a loaner car and was on my way. Excellent customer service. I will definitely be back next time I need service. Carlos was great; no wait, got a loaner car and was on my way. Excellent customer service. I will definitely be back next time I need service. More

First Rate Service Dept Derek Thomas was very easy to work with. My BMW was repaired with maximum ease and minimum trouble or sales pitch. When you take it here, you know it Derek Thomas was very easy to work with. My BMW was repaired with maximum ease and minimum trouble or sales pitch. When you take it here, you know it will be fixed correctly. More

Scott Gould did a great job! Scott provides a very low stress repair visit by promptly following up and checking in. He was pleasant and thorough when reviewing the billing and ov Scott provides a very low stress repair visit by promptly following up and checking in. He was pleasant and thorough when reviewing the billing and overall did a fantastic job! More