BMW of Sarasota - Service Center

Great attitude and service. I was there 90 minutes for an oil change and wash. They treat you warmly and with a smile. Will be back. oil change and wash. They treat you warmly and with a smile. Will be back. More

Dropped off the car for engine problems. Service Advisor Munoz had the diagnosis, cost estimate and car finished all in one day. Outstanding service and responsiveness Munoz had the diagnosis, cost estimate and car finished all in one day. Outstanding service and responsiveness More

Excellent service and cares about the customer. Took extra steps to get the equipment needed in order to complete the service in as timely manner as possible. extra steps to get the equipment needed in order to complete the service in as timely manner as possible. More

Very good service appointment. Great Communication! 👍🏻🤓. Very Friendly and Courteous. Jorge explained to me what my BMW X3 needed, and he was not pushy or bothersome. 👍🏻🤓. Very Friendly and Courteous. Jorge explained to me what my BMW X3 needed, and he was not pushy or bothersome. More

To sum it up, of all the experience I have had with Sarasota BMW and its exceptional staff for handling my e92 M3 one word says it all, Personalized-Professionalism. Well that's two words but the hyph Sarasota BMW and its exceptional staff for handling my e92 M3 one word says it all, Personalized-Professionalism. Well that's two words but the hyphen makes it one. More

Absolutely incredible customer service! I highly recommend BMW of Sarasota- for many reasons but especially because of Greg Jones & Carlos Munoz! If it were not for the exceptional communication recommend BMW of Sarasota- for many reasons but especially because of Greg Jones & Carlos Munoz! If it were not for the exceptional communication and care I received from Greg jones and Carlos Munoz, I probably would not be buying another BMW. They are both professional, kind and extremely helpful. They provided excellent, complete, and timely service on my 528. Thanks for everything! Greg along with Carlos went above and beyond communicating and assuring that I felt assured all was being done to address the problem. BMW North America should thank them for their great customer focus. I am very pleased with their service. If I could, I would rate them 6 Stars. I will continue to praise BMW of Sarasota for all of the great services they provide and will always recommend friends and family to ask for Carlos and Greg when visiting them. More

Wonderful service. With no appointment I was seen quickly and they had everything I needed. Tiffany contacted me with updates and the video was a great piece of mind. and they had everything I needed. Tiffany contacted me with updates and the video was a great piece of mind. More

I have been a customer for years and have always been well taken care by my supervisor. I rarely have issues with customer service, but I have found that communication between the valet, technicians and well taken care by my supervisor. I rarely have issues with customer service, but I have found that communication between the valet, technicians and service advisors needs some work!!! My most recent visit I provided a list of things to be completed on My car and only three of the six were addressed. I was told to bring the car back next week because they were super busy!! More

Excellent experience with BMW of Sarasota. Asst Service Manager, Scott Gould, took great care of us and all of our needs. Receiving the tech’s video inspection and assessment is innovative and Asst Service Manager, Scott Gould, took great care of us and all of our needs. Receiving the tech’s video inspection and assessment is innovative and very helpful. Easy to make N!W of Sarasota our go to dealership. Thanks! More

Car knowledge fine; waiting area less so. Derek Thomas was helpful getting the problem with my car resolved to my satisfaction. My complaint has to do with the waiting area. It's nice that y Derek Thomas was helpful getting the problem with my car resolved to my satisfaction. My complaint has to do with the waiting area. It's nice that you provide snacks and drinks. However, the blaring TV made the waiting area unpleasant. Although I originally had planned to wait, I found it so annoying I opted not to wait for a diagnosis about my car but instead requested a loaner vehicle immediately. I suggest the compensation by the dealership to Hertz for loaner vehicles is a cost that should be taken into account in how the service department is managed. I doubt I am the only person who would prefer either silence or quiet background music to the inane blather of a TV show in your waiting area. More