BMW of Sarasota - Service Center

My advisor Carlos was great he explained everything that needed to be done with my vehicle he went up and beyond I would recommend anyone to have him as an advisor needed to be done with my vehicle he went up and beyond I would recommend anyone to have him as an advisor More

I was there for a new tire and new low beam headlight. I knew the tire had to be ordered and would be available the next day. I was not happy that I had to wait 45 minutes to find out I was going to need a knew the tire had to be ordered and would be available the next day. I was not happy that I had to wait 45 minutes to find out I was going to need a loaner as it was too late to get the work done while I waited and that I would have to return the next day obviously to return the loaner and pick up my car. However, the work was completed and my car runs well and it is safe again. BMW also checked for any recalls and did the topping off of fluids More

Maintenance department is very busy, but service is good. Customers are kept up to date as to the status of their vehicle via phone calls and text messages. You're even sent a video of the mechanic's good. Customers are kept up to date as to the status of their vehicle via phone calls and text messages. You're even sent a video of the mechanic's inspection. More

Employees very pleasant, but the dealership appear to be a little disorganized. This resulted in too much wait time. The genius was good and helpful. Our salesman was good an did a great job in follow up. a little disorganized. This resulted in too much wait time. The genius was good and helpful. Our salesman was good an did a great job in follow up. More

Everything went well. I must say that when a customer arrives for an appointment and they are told to go to the lounge until you service advisor is ready for you and if he doesn't come in 15 minutes I sh arrives for an appointment and they are told to go to the lounge until you service advisor is ready for you and if he doesn't come in 15 minutes I should return to the drop off area it doesn't seem to value me as a customer. More

Derek is our service advisor. I brought our. X1 in for oil service an hour late for appointment. And they still got it out on time. !! Prompt and courteous. oil service an hour late for appointment. And they still got it out on time. !! Prompt and courteous. More

Excellent service but too many cars were scheduled around the same time as mine. Service area was overrun. Jorge intervened on my behalf and was fantastic. the same time as mine. Service area was overrun. Jorge intervened on my behalf and was fantastic. More

Took them 4 xxxxing hours for an oil change I SCHEDULED a week in advance. It’s also overpriced as xxxx. Greedy rich overcharging xxxxxxxx. week in advance. It’s also overpriced as xxxx. Greedy rich overcharging xxxxxxxx. More

Service completed on time Louis communicated exceptionally well. The Uber drop off and pickup worked very well. I recommend your dealership to my friends and people who ask. exceptionally well. The Uber drop off and pickup worked very well. I recommend your dealership to my friends and people who ask. More

This was my first interaction with BMW and I will say they made it a very welcoming experience. I actually drive a Cadillac and swear you will never get me to drive anything else, but after my experience they made it a very welcoming experience. I actually drive a Cadillac and swear you will never get me to drive anything else, but after my experience with BMW when I brought the Cadillac there for routine service issues I'm sure I'll be back and might possibly entertain becoming part of the BMW family. Totally awesome and I highly recommend this dealership. Jorge was my service advisor and he's a total professional and an asset to the dealership. Thank you all and I look forward to coming back as a regular customer. More