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12,745 Reviews of BMW of Sarasota - Service Center
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January 14, 2020
Fernando is always exceptional & always goes above & beyond to help me when I need service. My car is always ready when promised & I greatly appreciate his kindness & professionalism. beyond to help me when I need service. My car is always ready when promised & I greatly appreciate his kindness & professionalism. More
by SJBRITZ
Verified CustomerEmployees Worked With
Fernando Santori
January 14, 2020
Carlos Mundoz is an outstanding Service Manager. Your dealership is fortunate to employ such a professional service representative. He listens well and asks excellent questions for clarification in order dealership is fortunate to employ such a professional service representative. He listens well and asks excellent questions for clarification in order to deliver the promised service, hassle free. He quickly follows up to ensure customer satisfaction. After the BMW sale is completed, he is the main customer contact and as such has the major influence on customer satisfaction. I am very pleased with Carlos’s performance and look forward to working with him on any future service needs! More
by davetricket
Employees Worked With
January 13, 2020
Fast friendly and courteous! Very knowledgeable. I was not intending to purchase an auto but Juan was easy to work with and was able to help me out with all my questions about new cars vs certified items. not intending to purchase an auto but Juan was easy to work with and was able to help me out with all my questions about new cars vs certified items. More
by sylviasleigh
January 13, 2020
arrived for my scheduled 2:30 appointment (that’s why one makes an APPOINTMENT). Was informed in a rude way by a “greeter” to wait 15 minutes when we arrived. Indicated to the service manager that we had a b makes an APPOINTMENT). Was informed in a rude way by a “greeter” to wait 15 minutes when we arrived. Indicated to the service manager that we had a business meeting at 4pm. It was a simple oil change and the service manager Scott said “we will get you on your way in time.” 4pm came and went with no contact. When we went to the cashier counter no one knew where the vehicle was nor were they aware of our time deadline. 15 minutes later I approached a young lady named Tiffany who stepped in and retrieved our car and got us underway. It was a half hour late and we missed our business appointment. This dealership seems chaotic and disorganized and frankly no one but Tiffany seemed to care. We won’t be back. More
by DANCHARNEY1
Employees Worked With
Tiffany was Great!
January 13, 2020
Great help and service from Tina. Very accommodating with the service and loaner I requested. Awesome communication via text message. Easy process from a to z with the service and loaner I requested. Awesome communication via text message. Easy process from a to z More
by sdguy
Employees Worked With
Tina Griffith
January 13, 2020
Everything was completed to my satisfaction. I was more than comfortable in the waiting area and the service representative was very professional and went over the invoice with me. than comfortable in the waiting area and the service representative was very professional and went over the invoice with me. More
by FLEVIN
Employees Worked With
Fernando Santori
January 12, 2020
I had an excellent experience. Good customer service provided by Tiffany. I waited in the lounge and she kept me updated, was knowledgeable and professional. provided by Tiffany. I waited in the lounge and she kept me updated, was knowledgeable and professional. More
by LOUREHAK
Employees Worked With
Tiffany Ferraro
January 12, 2020
Everyone was very nice and accommodating. Very apologetic for something that wasn’t the dealerships fault at all, and a manager even came out to make sure I was taken care of. Your service department earned for something that wasn’t the dealerships fault at all, and a manager even came out to make sure I was taken care of. Your service department earned a future sales customer. More
by Catherine H
January 12, 2020
Tech Ian is very thorough. Notice issue on my car that I did not know. Fernando was a good conduit for me and he communicates well. did not know. Fernando was a good conduit for me and he communicates well. More
by Thb3612
Employees Worked With
Other Employees :
Jesus Castillo, Robert Real, Fernando Santori, Austin Martin
January 12, 2020
Great as always. Got the time I wanted. They kept me informed with a several minute video of the underside of the car which was very interesting. informed with a several minute video of the underside of the car which was very interesting. More
by jim137
Employees Worked With
