BMW of Sarasota - Service Center

It was super easy and fast. I always experience great customer service whenever I come in. This is the first time I worked with Maria and she was fantastic. I especially enjoyed the video of the work b customer service whenever I come in. This is the first time I worked with Maria and she was fantastic. I especially enjoyed the video of the work being done on my car. A first class organization over there! More

Very helpful staff... they do their best to make things convenient for you. Louis did a great job to have my car ready for me. convenient for you. Louis did a great job to have my car ready for me. More

Great experience, no problems, Lewis was great. Love the Uber to Steinmarts. That was great. Much better than sitting in showroom waiting. Thank you Lewis. Uber to Steinmarts. That was great. Much better than sitting in showroom waiting. Thank you Lewis. More

Recently brought my 335i in for a diagnosis of why the Bluetooth stopped working. I was given a direct answer in what needs to be done to fix. While my car was there the tech noticed a few other things li Bluetooth stopped working. I was given a direct answer in what needs to be done to fix. While my car was there the tech noticed a few other things like a leak and sensor that was and inside the car. I was told what it was and the cost to fix as well. Luckily I had a 3rd party warranty so some was fixed under that and bmw did a great job communicating with that company and me to get it done quickly and efficiently while also fixing another part that broke a week after I originally brought my car in. All in all, it was a good experience, I was given a loaner which I greatly appreciated. I will say, in the past I did. It have the best experience at this dealership, but this experience did make me feel better about using them in the future for any issues. Staff was great, communication was on point and my service advisors did well working everything out. More

BMW of Sarasota provides great service. The sales reps are knowledgeable, and the service department are transparent and very helpful. I love my M2 and I enjoy working with people that love BMW as much as are knowledgeable, and the service department are transparent and very helpful. I love my M2 and I enjoy working with people that love BMW as much as I do. More

left marker signal was out in front which could have left marker signal was out in front which could have posed somewhat of a danger to our family doing a left hand turn so thank you very much to Scott left marker signal was out in front which could have posed somewhat of a danger to our family doing a left hand turn so thank you very much to Scott for his good work getting us in quickly and taking care of the problem. I don't see his name on the list More

It was a bit unorganized when I came to pick up my car. Was told to go to concierge who in turn told me to see my rep. My rep wasn’t there so it took them a while to get my paperwork and key. Your labor Was told to go to concierge who in turn told me to see my rep. My rep wasn’t there so it took them a while to get my paperwork and key. Your labor rates are extremely high!! All else ok More

Very professional; Good snacks too. Very busy which suggests that they have their act together, but also might add to your waiting time. They are willing to go above and beyond what’s re Very busy which suggests that they have their act together, but also might add to your waiting time. They are willing to go above and beyond what’s required. Comfortable waiting area with coffee, healthy snacks and fun snacks. Big showroom with several models to check out. WiFi works well. More

Excellent interaction with Service Advisor. Service was completed as committed. The waiting area provided comfort and variety on snacks plus beverages. Extremely pleased with the service on my vehicle. completed as committed. The waiting area provided comfort and variety on snacks plus beverages. Extremely pleased with the service on my vehicle. More

loner not available as promised at purchaseWaited loner not available as promised at purchase Waited 4hours, not the 45 to 1 1/2 as promised no Uber as promised when made appointment loner not available as promised at purchase Waited 4hours, not the 45 to 1 1/2 as promised no Uber as promised when made appointment More