BMW of Sarasota - Service Center

I had a service appt to drop off my new leased Z4 . Sat in the waiting room for 3 1.2 hrs. Finally got a loaner ( thank you), but I have not heard anything in two weeks. I’m assuming it was recall stuff , in the waiting room for 3 1.2 hrs. Finally got a loaner ( thank you), but I have not heard anything in two weeks. I’m assuming it was recall stuff , which is fine , but if I ever here back from someone, I can promise you, I will not be rushing back as I am an hour away. My first visit to bmw and I have found the whole experience chaotic and very odd. More

A++ service and availability. BMW of Sarasota make it very convenient to schedule a Sunday drop off for my mothers vehicle and I was kept informed throughout the entire process! very convenient to schedule a Sunday drop off for my mothers vehicle and I was kept informed throughout the entire process! More

Maria was great as usual. Kept me informed all along. Questions were answered right away. Handled the whole process perfectly. Thank You very much Maria. Questions were answered right away. Handled the whole process perfectly. Thank You very much Maria. More

Maria has a fantastic (KPU=100%) customer service approach, well done. " She was great, kept me informed all along and finished as promise,Handled the whol has a fantastic (KPU=100%) customer service approach, well done. " She was great, kept me informed all along and finished as promise,Handled the whole process perfectly More

I had a pleasant experience. Greg was very accommodating. Jorge apparently didn't receive my email causing delay. I had to follow up with a text to find out why he hadn't got ba Greg was very accommodating. Jorge apparently didn't receive my email causing delay. I had to follow up with a text to find out why he hadn't got back to me. The car was a mess with watermarks caused by the irrigation system. We had to wait while the car was re-washed. I wanted the car detailed but this didn't get addressed until it was too late. Seems that the sheet I filled out when I dropped the car off got misplaced because I had to ask for a second time for what I wanted done. The experience wasn't awful and wasn't great, in the end the main problem was addressed. Thank you, More

Greg Jones went over and beyond for us! We had an unusual situation with our BMW that we purchased from another dealership. We really appreciate the hard work he did to make everything right. situation with our BMW that we purchased from another dealership. We really appreciate the hard work he did to make everything right. More

Carlos works diligently to keep me informed of progress and what needs to be done. Very thoughtful. He has consistently done so over a number of visits. and what needs to be done. Very thoughtful. He has consistently done so over a number of visits. More

Service and Work were all excellent. The service manager, Tina, was superb in her handling of all of my concerns and questions. Very knowledgeable and very responsive. Tina, was superb in her handling of all of my concerns and questions. Very knowledgeable and very responsive. More

Took care of a 3rd party warranty with no issues. Scott Gould was very helpful and upfront about pricing. The car was delivered as promised. Gould was very helpful and upfront about pricing. The car was delivered as promised. More

Excellent service and great experience. Service team was great with communication and follow up. Mario and Eric were on top of everything. I would highly recommend. great with communication and follow up. Mario and Eric were on top of everything. I would highly recommend. More