BMW of Sarasota - Service Center

long wait I made an appointment Sunday for Monday to fix flat tire. Monday I spent 3 hrs. there. BMW was very busy and they are working hard but they don't ha I made an appointment Sunday for Monday to fix flat tire. Monday I spent 3 hrs. there. BMW was very busy and they are working hard but they don't have capacity to handle the volume or difficulty that's there. This is not my first time the wait has been excessive. I am patient and understand all that goes on behind the scenes. Susan was the best at helping me to understand but I could go to third party for work and be out in 45 mins. More

Derek is a very nice person and he’s always taking his time to explain everything happens to my x1 for me to clear understand. time to explain everything happens to my x1 for me to clear understand. More

Carlos was perfect as always. No unnecessary wait everything taken care of in a very Efficient manner. Carlos is always so pleasant and courteous to deal with. I am so grateful that he was s my se everything taken care of in a very Efficient manner. Carlos is always so pleasant and courteous to deal with. I am so grateful that he was s my service representative More

Great experience working with Lewis Mention. He listened to my husband and I. My car was ready in 24 hours and I was able to get a loaner car that fit my family. Thank you to my husband and I. My car was ready in 24 hours and I was able to get a loaner car that fit my family. Thank you More

It is always great experience! The staffs are nice and kind. Very professionally! The representative lady Maria and gentleman Derek are the best! They’ve arranged loaner for me! kind. Very professionally! The representative lady Maria and gentleman Derek are the best! They’ve arranged loaner for me! More

Mixed review I like Jorge. He is personable and allthough after the first intro we continued our conversation through messenger. He is curtious: I was told that i I like Jorge. He is personable and allthough after the first intro we continued our conversation through messenger. He is curtious: I was told that it would only take 45 minutes but then the shop ran into problems and I spent almost 3 hours. After the 45 minutes had gone into being an hour plus, I sent a message requesting status and I got the feedback that they ran into problems. There is always the unforeseen, I get that. However maybe since you are using messaging there could be an automatic update when things take longer than planned from the shop to Jorge and on to the waiting customer. Otherwise I had a great experience with the amenities in your waiting area. Maybe an idea: if you could separate your waiting area into a "quiet zone",phone call-free section and a "business" section (with space for laptop use) More

Excellent customer service! Appreciate the texting and ride service. Minimum wait time. Excellent facilities with food beverage and tv. We were Napleton family in Rockford,il but they offer nothing comp ride service. Minimum wait time. Excellent facilities with food beverage and tv. We were Napleton family in Rockford,il but they offer nothing compared to your office. We will be upgrading g our fleet over. More

Carlos was awesome! Had me in and out exactly like he said he would. The lounge was very comfortable while I waited. Very good experience. said he would. The lounge was very comfortable while I waited. Very good experience. More

hassle free Derek Thomas is the best service advisor I have dealth with. He always keeps me informed and does a great job making sure i am satisfied with the wor Derek Thomas is the best service advisor I have dealth with. He always keeps me informed and does a great job making sure i am satisfied with the work. More

Maria came back from months of leave and still managed to jump back into providing excellent service to customers. I’ve seen people not function after just a weekend off. jump back into providing excellent service to customers. I’ve seen people not function after just a weekend off. More