BMW of Sarasota - Service Center

My visit to BMW on Thursday January 23rd. The moment you check in your vehicle for service you are greeted by fantastic people. They are very polite and helpful. Maria Lizardi is simply outst The moment you check in your vehicle for service you are greeted by fantastic people. They are very polite and helpful. Maria Lizardi is simply outstanding. Her smile and positive attitude gets you to forget your troubles and you have a much better day. I had a small problem with vibration on my 640MI and your service people did a great job and my car is superb now. You should be very proud of your associates. More

Mixed feelings Tiffany was outstanding with her attitude, politeness, and promptness returning phone calls and giving updates. However BMW paid 70% of a rebuilt engi Tiffany was outstanding with her attitude, politeness, and promptness returning phone calls and giving updates. However BMW paid 70% of a rebuilt engine, The 750 2011 only had 70000 miles $5000 was still excessive but I was in between a rock and a hard place. Again Tiffany was special and she made a difficult situation less painful. More

5 stars customer service Fernando always take good care of my 2013 BMW. He was able to provide me with a rental car while my car was being fixed at the dealer, and that was a Fernando always take good care of my 2013 BMW. He was able to provide me with a rental car while my car was being fixed at the dealer, and that was a plus because I really needed the car to keep going with my day. Thank you, Fernando, again, for being kind and understanding with busy people like me. More

Fernando always takes great care of us. He explained everything well. He is responsive and keeps us informed of progress. We really like the videos. everything well. He is responsive and keeps us informed of progress. We really like the videos. More

Above and Beyond at the 11th Hour I phoned in asking for guidance for a very serious sounding warning and lots of red and orange lights on the display. Scott asked me to bring it in A I phoned in asking for guidance for a very serious sounding warning and lots of red and orange lights on the display. Scott asked me to bring it in ASAP and on Friday afternoon at 5:30, he showed no signs of the usual wear and tear an advisor in the service department would usually have. He was professional, courteous and attentive. We went over the warning messages, and said he'd be in touch Saturday with an update. By 11:30 a.m, I had confirmation that everything was fixed and that a faulty speed sensor was to blame. Overall, the team at BMW of Sarasota is exceptional. This is my 5th BMW, and my 2nd from this dealership. I have always been made to feel like a part of their team at every engagement. A job well done.... as usual. Thank you. More

Service was great, on time and professional. The service was good. My service advisor, Lewis Mention, was helpful and did a great job of getting me the service and explaining all the updates that The service was good. My service advisor, Lewis Mention, was helpful and did a great job of getting me the service and explaining all the updates that were to be completed. More

Visit to install Sirius. My visit on January 22 and the few days leading up to that was outstanding thanks to the terrific personal service exhibited by Greg Jones in advance My visit on January 22 and the few days leading up to that was outstanding thanks to the terrific personal service exhibited by Greg Jones in advance of and on January 22nd and the great personal service exhibited by Greg and then Maria Lizardi on that day. They are wonderful examples of the kind of service one would expect from BMW. Unfortunately, my experience with your dealership service department prior to working with these two professionals left me frustrated and ready to leave BMW (after about six 3-year leases). First of all, I am a big music fan and when I leased my 2020 in August of 2019 I was very surprised to find out after I got it home that it did not have Sirius, something very important to me and something I didn't think I had to ask for after it being automatic in all past leases and in my wife's recent Porsche lease. I was told Carplay would be just as good and I was set up for that. My problem was after Carplay on the screen a day or two it would just disappear. I was in to the dealership with Genius at least three times and the same thing kept happening. Finally Assistant Service Manager Derek said maybe a computer problem and I stayed for an extra few hours and Carplay again seemed fixed. But again, it disappeared after a day and so did my Blue tooth phone. I kept reaching out to Derek - phone and email - and received no response to at least four contacts. I wanted this fixed; since August I have been driving a 2020 BMW with only AM/FM radio and no phone. Everytime I went to your shop it takes about an hour (live on Anna Maria Island). Finally after no contact from Derek my salesperson Bobby Carr reached out to Greg Jones. Within a week the entire problem was resolved thanks to Greg. Nevertheless it was a frustrating several months and BMW almost lost a customer. More

Every time I visit this dealership I am greeted by any and all employees. They assist me right away and are so courteous and professional I am truly impressed. This dealership knows how to pamper their cu and all employees. They assist me right away and are so courteous and professional I am truly impressed. This dealership knows how to pamper their customers. whether it’s coffee, tea or snacks they have them fresh and ready. I love Sarasota BMW! More

Derek in service took great care of me and our vehicle! I brought our X6M in for its 20,000 service and feel very taken care of. Thanks!!! Susie Fordyce I brought our X6M in for its 20,000 service and feel very taken care of. Thanks!!! Susie Fordyce More

Carlos Munoz took very good care of me as always. He’s very professional and very knowledgeable about my car. Service was done on time. And within the estimate given. Carlos kept me up-to-date and informe very professional and very knowledgeable about my car. Service was done on time. And within the estimate given. Carlos kept me up-to-date and informed throughout the service process. More