BMW of Sarasota

Our salesman Chad was a pleasure to work with. We bought a used car and we’re treated the same as if we were buying $100,000 new BMW a used car and we’re treated the same as if we were buying $100,000 new BMW More

Derek was very thorough explained everything . Also setup drop off of rental car to my home to take care of a problem . He went beyond his call of duty! drop off of rental car to my home to take care of a problem . He went beyond his call of duty! More

Simple tire rotation (not balancing) took hour and a half. Maria was great. Service not so much I had set up my appointment on line by answering email that BMW sent me. half. Maria was great. Service not so much I had set up my appointment on line by answering email that BMW sent me. More

I had my second bad experience with BMW Sarasota service - this time much worse than the first. My i8 would not start. This was clearly a battery issue. They don’t come out to take a look at this kind of - this time much worse than the first. My i8 would not start. This was clearly a battery issue. They don’t come out to take a look at this kind of problem (Tesla would) and BMW Sarasota said I had to call roadside assistance. I asked if Sarasota could work with them as most can’t tow an i8 like other cars and tow services wouldn’t know how to bring it in. They told me I had to deal with roadside assistance anyway. I told roadside assistance I had an i8 and to make sure the tower knew that. After showing up 2 hours late, I had to spend over an hour with him while he makes many calls and and ultimately tells me he doesn’t know how to bring it in and doesn’t want the liability. I call RA again and this time the tower comes out 2 days later. This is my primary car and no loaner was offered. This time the tower has the right equipment but isn’t experienced and dents the car. I call Sarasota and they said it’s not their responsibility and I had to deal with the tow service and file a claim myself. Even though BMW hired the tow service and I had no contact information for them. The most expensive car on the lot. I dealt with repair myself which which was time consuming and a major headache. The service agent Derrick never called upon receipt. I left numerous messages and he didn’t get back to me - no one else in service either. A day later he texts me and says I “let the starter battery die” because I didn’t drive the car enough. I told him it’s my regular car and was used all of the time. That couldn’t be the issue so don’t assume it is otherwise this nightmare towing will happen again. I told him to call me - no more texts. He finally did, hadn’t read my text and essentially told me it was my fault. He said they put in a new starter battery and it was fixed - I knew it wouldn’t be. I told him I didn’t want to deal with him anymore. This was my second bad experience with Derrick. I called the sales manager as I knew they’d find me someone to work with as they can’t afford screwing up their reputation by horrible service. After picking it up it went to body shop with NO help from them BMW Sarasota. Then home where surprise surprise it didn’t charge. I told the new service agent it had to be an issue with the main battery or the charger cord (which they should have told me to bring in to start with). They told me I had to drive it back in as I had enough charge to start it. This time I demanded a loaner. Low and behold it was the charging cord. They said they ordered one and I could pick up the car the next day. When I went there no one had my paperwork and they sent me home with what they thought was the new cord. Get it home, plug it in and nothing. Oh, we didn’t get the new cord yet - no call to that effect even when I had asked someone to confirm with me when it got in. I demanded someone drive out with the cord which they did. I’ve had three other BMWs all from up north with no issues with service. I sold the lease to the i8 and bought a Tesla. Good luck competing with them when you have service agents and techs that aren’t trained properly to service electric. Incompetence and a bad attitude can be a lethal combination. I’ve never written anything like this but wow what an experience. More

Staff were polite and the facility is pristine. Service Advisor, Mr Payne was polite, direct and kept it honest. Given a dealership, Great experience overall. Advisor, Mr Payne was polite, direct and kept it honest. Given a dealership, Great experience overall. More

Very pleased with service advisors and recommendations. Work has been performed as promised and on time. Waiting room is comfortable and well stocked with snacks and drinks. Whe requested rides home have b Work has been performed as promised and on time. Waiting room is comfortable and well stocked with snacks and drinks. Whe requested rides home have been provided More

Great service, knowledgeable staff Maria Lizardi was extremely helpful and professional, I will recommend this dealership to anyone, looking forward to service my car, thank you. extremely helpful and professional, I will recommend this dealership to anyone, looking forward to service my car, thank you. More

Rich was a great salesman. He dotted every I and crossed every tee. 5 stares. The manager who approved the deal is not customer friendly. He soured me on the entire dealership. every tee. 5 stares. The manager who approved the deal is not customer friendly. He soured me on the entire dealership. More

Naycolle and Caz were very good but process took 3 hours. I was disappointed about not getting the paperwork before the visit as I had requested it three different times. Product Genius, Cameron rushed thr I was disappointed about not getting the paperwork before the visit as I had requested it three different times. Product Genius, Cameron rushed through demonstration of features. Would rate demo a 2. I am having to figure out much of the car on my own. More

Lisa the salesperson was a pleasure to work with and she and Michael delivered the car to my home. I felt I was giving a good deal on this vehicle and maybe in the future I will trade in my truck on a new and Michael delivered the car to my home. I felt I was giving a good deal on this vehicle and maybe in the future I will trade in my truck on a new BMW SUV. Thank you. Jack Adams More