BMW of Sarasota

I called before making the service department appointment and was given an accurate estimate on the service I inquired about. The service was completed while I waited and was done in less time than estimated and was given an accurate estimate on the service I inquired about. The service was completed while I waited and was done in less time than estimated. My service advisor was my cashier and she escorted me to my freshly washed and vacuumed car giving a boutique feel to the experience. More

I bought 2 cars from this dealer. An X1 2019, and 2020 240 convertible. These are 4th and 5th BMWs respectively. I have nothing but good things to say about the dealership. 240 convertible. These are 4th and 5th BMWs respectively. I have nothing but good things to say about the dealership. More

This dealership is awesome! They always take the time to explain everything they arr doing on your car. The service center always makes time for you even if its not an emergency when it is at your convenien explain everything they arr doing on your car. The service center always makes time for you even if its not an emergency when it is at your convenience.i have been dealing with this dealership for over 10 years and have NEVER had a problem ! More

I called about a 2017 BMW M2 but was worried it was sold by the time I got there (3 hour drive). Susan held the car and had it ready for a test drive/purchase. She made my first car purchase painless. by the time I got there (3 hour drive). Susan held the car and had it ready for a test drive/purchase. She made my first car purchase painless. More

Great service. I brought my X5 in for routine maintenance. All I needed was an oil change. Not much of a wait time. Comfortable waiting area. maintenance. All I needed was an oil change. Not much of a wait time. Comfortable waiting area. More

I previously had great experiences at BMW- Sarasota with Lewis as my assistant who I would rate 5/5. Paul was my assistant this time and my experience was 1/5. I came to the dealership for a tire issue. I h Lewis as my assistant who I would rate 5/5. Paul was my assistant this time and my experience was 1/5. I came to the dealership for a tire issue. I had a tire warranty and he did not advocate for me. He told me my tires would not be covered under the warranty. I waited for hours after being quoted 800.00. I insisted on him speaking with the warranty company and he said he tried multiple times and it was a weekend and that I would need to approve to move forward with they work that needed to be done. Pauls tone with me was condescending. I mentioned that he did not need to raise his voice to me and he said he was hurt and combat and couldn’t hear. I asked for the number and called the warranty company myself and got through on the first try. I then connected the warranty rep with Paul and myself. His tone with the warranty rep was unacceptable. He actually tried to make them feel like they were not doing their job or ignoring phone calls. The warranty rep remained very professional and stated that my tires were covered at 100%. To me this is not excellent customer service. Moving forward I will only work with Lewis, who is a true professional. I’m not rating BMW 1/5, I’m rating Paul a 1/5. You may reach out yo me for additional information if needed. More

Great service, my salesperson Susan was wonderful very helpful and finding what I wanted. Ash is truly a product genius very helpful. Would highly recommend them! helpful and finding what I wanted. Ash is truly a product genius very helpful. Would highly recommend them! More

I was treated very well, even though my car isn’t a BMW and I was there for a third party warranty work on my AC. They treated me very kind and had the best video to show the inspection of my car along wit and I was there for a third party warranty work on my AC. They treated me very kind and had the best video to show the inspection of my car along with what was wrong. Maria and Tucker were great. More

pleased with service and atmosphere. Jack was very friendly and helpful. Would use Jack again and recommend him to others. only missing cigar w/car. friendly and helpful. Would use Jack again and recommend him to others. only missing cigar w/car. More

Overall the service was good.Maria the service Overall the service was good. Maria the service representative was wonderful and wold recommend her. She is an asset to the BMW company. She has gre Overall the service was good. Maria the service representative was wonderful and wold recommend her. She is an asset to the BMW company. She has great customer service skills More