BMW of Sarasota

Easy to make an appointment, service advisor was knowledgeable, service work was done quickly and effectively. knowledgeable, service work was done quickly and effectively. More

Very professional and friendly service . The waiting area is nice. I would prefer loaners vs rental cars though. The waiting area is nice. I would prefer loaners vs rental cars though. More

Thank you BMW Sarasota for making my experience a great one and getting my car back on the road in a timely manner ! one and getting my car back on the road in a timely manner ! More

Friendly, courteous, got a complex repair done! ! Car runs great!! Very happy with the experience v ! Car runs great!! Very happy with the experience v More

Lost Service Opportunity & Excessive Price Gouging. Sorry that I brought the car here and will never return! My car went into limp mode on I-75 with a “powertrain malfunction.” No assistance from Sorry that I brought the car here and will never return! My car went into limp mode on I-75 with a “powertrain malfunction.” No assistance from dealer to tow it. Eventually got it running and dropped it off after hours. They charged me $589 for basic powertrain diagnostic work (plug in machine and read codes). Ridiculous! They also gave me an estimate for $11,252 of “needed” repairs (most things I already knew about). This including $5,022 to replace the valvetronic actuator (actual source of malfunction per trouble codes). Obviously, I chose not to have them do anything!. Chief complaints: 1) Charging the customer for unrequested diagnostic work. I have used diagnostic equipment. It takes minutes to read error code data, not 2.9 hours. Clearly, this charge was to cover all the time the technician had spent on the unrequested work. However, I had no recourse if I wanted my car back, so I paid the bill even though it was clearly over inflated. 2) The written estimates incorrectly state and exaggerate the problems and work performed. The written service order states “… found valvetronic motor to be sticking when engine is at running temp.” However, the technician explained in the video “it’s trouble free at the moment.” It is impossible to be “sticking” and “trouble free” at the same time. Since no further error codes were recorded, it must have been working correctly at that time. 3) Charging about double to triple the BMW MSRP for BMW repair components. A few examples compared with readily available pricing information from other dealers (e.g. bmwofsouthatlanta.com): o $943.40 for the valvetronic actuator (part # 11-37-7-603-979) with a BMW MSRP of $460.12. o $116.39 for the valve cover gasket (part # 11-12-7-587-804) with a BMW MSRP of $59.46. o $15.90 for the injector O-ring seals (Part # 13-53-7-591-006) with a BMW MSRP of $4.83. 4) Inflated labor charges. $3108.62 labor for the combined valve cover gasket and valvetronic motor service. That is over 16 man hours! This estimate conflicts with the original time Greg Jones indicated would be required to complete the repair (a one-day service turnaround). Greg was courtious but seemed to completely misunderstand (or misdirected by dealership policies) my needs. I needed the engine diagnostic work done and potentially repaired. I didn't need to be reinformed about the condition of everything else. He is probabably just following directions so I am not sure if he is at fault. I also came in on Saturday to get a personal item out of the car. Lots of people milling around Service but they could not find my car. Just wierd! This dealership is clearly taking advantage of unknowledgable customers and ripping them off. More

Loved the video and continued communication about status of repair, etc. Service writer knowledgeable and helpful. Was intuitive. Tanner. A completely positive experience that gave me great peace of mind. I of repair, etc. Service writer knowledgeable and helpful. Was intuitive. Tanner. A completely positive experience that gave me great peace of mind. I’m a snowbird but I’ll be back. Thank you for all the touches to ensure my comfort. More

Took my car in for routine maintenance and had no issues. Love that my car always comes back sparkly clean. My advisor Lucy is always pleasant and efficient. Love that my car always comes back sparkly clean. My advisor Lucy is always pleasant and efficient. More

I have used this dealership for over 20 years. Service Department is the best especially my service Advisor Derek. Service Department is the best especially my service Advisor Derek. More

Customer service is Phenomenal. They listen and keep you informed every step of the way. They listen and keep you informed every step of the way. More

Our visit was very good except our sales person was suppose to get us a cover for the back of the suv and we have not got that as of yet suppose to get us a cover for the back of the suv and we have not got that as of yet More