BMW of Sarasota

This is the first time going to Sarasota bmw. Service advisor Lucy was excellent. She gave me up font pricing and offered service discounts without having to ask. Text & email follow up was very Service advisor Lucy was excellent. She gave me up font pricing and offered service discounts without having to ask. Text & email follow up was very good. Gave update on car service as it was happening. I also like video from maintence tech. Glad to see after service car wash. Overall very positive experience More

BMW when told the lane departure feature caused the accident did not take responsibility for the AI defects and during the repairs took away our loaner car. The recommended collision repair facility of accident did not take responsibility for the AI defects and during the repairs took away our loaner car. The recommended collision repair facility of Lakewood Auto Collision took 7 months to fix and deliver the vehicle (BMW X5M) back and it was still not fixed correctly. When I asked for 4 new Perrelli Tires to be replaced and the brakes fixed and the steering wheel alignment to be fixed out of my own pocket, Zach the service manager without my permission turned it back over to Lakewood Auto Collision to have State Farm run a supplement to fix the issues and I did not get my new tires. Then BMW of Sarasota still did not fix correctly the brakes. I returned it again to be repaired and they said that this time it was the bushings and the axel and it would need another $3100 supplement. They did not take responsibility again for allowing State Farm and Lakewood Auto to put bad old tires on the repaired car that could have caused the issues or they themselves caused the issues. But no, they again took zero responsibility and ran up another insurance supplement request which put the total cost of repairs over the TOTAL LOSS THRESHOLD limit and State Farm took my vehicle and they gave me no choice in the matter. I feel BMW, Lakewood Auto and State Farm stole my vehicle and covered for each other's incompetencies and nothing I could do about it. I will NEVER buy another BMW. NEVER. More

The are doing a good Job, The service was amazing. . thank you for alll, II will be back . thank you for alll, II will be back More

Facility is clean and the staff are very welcoming. Maria from the service department is phenomenal. This is the third time I have worked with her. She is smart, knows her stuff and very helpful in poi Maria from the service department is phenomenal. This is the third time I have worked with her. She is smart, knows her stuff and very helpful in pointing out my options for work on my vehicle. More

I have been using this dealership for over 25 years. Even though I live in Fort Myers. Best team...all the way around. Even though I live in Fort Myers. Best team...all the way around. More

Everyone I’ve dealt with has been fantastic. Greg, Chong and the techs have been great. Greg, Chong and the techs have been great. More

Prompt, courteous, and thorough service visit. All items were addressed and explained. Loaner car was very helpful. All items were addressed and explained. Loaner car was very helpful. More

Susan was great to work with and Tammy in finance was efficient and professional. Thank you efficient and professional. Thank you More

Chong Lee was very informative about our concerns and had great conversations with us about our BMW’s future! We love your dealership great conversations with us about our BMW’s future! We love your dealership More

Excellent experience! Could have not been happier with professionalism. Dealership has the best service department going! Could have not been happier with professionalism. Dealership has the best service department going! More