BMW of Sarasota

My husband and I received excellent care from Assistant Service Manager Kim Caleo. Kim also arranged for a genius, John Torres to answer questions on the car’s features. John was very helpful. Service Manager Kim Caleo. Kim also arranged for a genius, John Torres to answer questions on the car’s features. John was very helpful. More

very professional, easy to schedule appointments keep you outdated on progress and send videos of the work you outdated on progress and send videos of the work More

Very professional, yet friendly and courteous. Angelica, my sales person was phenomenal. We took a likening to each other right away. Angelica, my sales person was phenomenal. We took a likening to each other right away. More

My vehicle was in the shop for quite a while until BMW-corporate figured out the software issue, but my service advisers did a good job of keeping in touch with progress reports. Kudos to Brenton and BMW-corporate figured out the software issue, but my service advisers did a good job of keeping in touch with progress reports. Kudos to Brenton and Vincent. More

My car needed a lot of work done for this wonter seadon. Greg Jones was a terrific advisor! Greg Jones was a terrific advisor! More

Very professional and a pleasure to deal with. Good, very comfortable waiting area. Knowledgeable team. Good, very comfortable waiting area. Knowledgeable team. More

Excellent customer service, friendly staff and a gorgeous dealership!! I will definitely be back. Thank you again dealership!! I will definitely be back. Thank you again More

Where to begin. First, it took countless phone calls to schedule a service appointment and even then we did not receive a call back and only was able to personally s First, it took countless phone calls to schedule a service appointment and even then we did not receive a call back and only was able to personally schedule the appointment. Then the appointment was scheduled for a time when the service center was not even open, then the car was there for a replacement windshield and the wrong windshields have been ordered and the service department neglected to reserve a loaner car because they had not advised that with a replacement windshield the car could not be driven for 24 hours and we only found this out later. Then the car was not available when promised the service staff customer service was incredibly rude and overworked and then they never gave us the estimate for the cost of the replacement windshield and advised that we should be contacting the insurance company and coordinating directly with BMW and then to top it all off we were promised lease quotes for a replacement vehicle and not only were they not ready when promised when I met with a sales person and waited for 30 minutes he was still not able to provide the quotes and when I left and was promised the quotes I’ve yet to receive them. I would never buy a vehicle from this dealership and I would never return for service here. The only bright shining point of this entire service debacle was Chong Lee who personally wash the car when it had not been done and helped me in any form or fashion More

Maria. One word. That’s the word. Best of the best. Would drive 100 miles each way to work with her on the service to our BMW. One word. That’s the word. Best of the best. Would drive 100 miles each way to work with her on the service to our BMW. More

The service process was seem less and very efficient. All employees that I came in contact with were very professional. All employees that I came in contact with were very professional. More