BMW of Sarasota

Having owned a BMW in SRQ for 30 years … this is THE BEST customer service experience I have had the past 3 visits!! Dereck is wonderful, your check in and out is seamless and I’m thrilled the service depart customer service experience I have had the past 3 visits!! Dereck is wonderful, your check in and out is seamless and I’m thrilled the service department is running as a BMW service department should!! Keep up the GREAT work!! Thank you!!! More

Professional, friendly and dependable! Always courteous with attention to detail of vehicle and my needs. Always courteous with attention to detail of vehicle and my needs. More

I am a local physician since 1984. I needed at age of 75, to trade in my LEXUS SUV for a BMW, as, I had driven a BMW SUV about 11 yrs ago- loved the drive. Decided thus on your SUV. M I needed at age of 75, to trade in my LEXUS SUV for a BMW, as, I had driven a BMW SUV about 11 yrs ago- loved the drive. Decided thus on your SUV. My son found this car online and called me, as befitting for my age and safety. I had known of the good name of Mr Victor, nothing more. I called for an appointment, not at all in mind to buy a car the same day. LO BEHOLD, Miss V. Lizardi's dealt with me professionally, with expertise, deftly above all with compassion and very personable. She spent 5 hrs inclusive of the TEST drive. I was treated as if I was the only customer of importance there. Each step made me secure and confident, that this is for ME. I was then escorted to Mr Cazaboun, for another 4-5 hrs. He painstakingly went through the whole process, keeping my budget and ease of buying in mind. Above all patiently worked with me for hrs. to lay out the finances the way I wanted, and gave me the best DEAL. I could not have been more elated than to drive off with my new car home. Never dreamt of doing this, had it not been for the efficient, impressive knowledgeable and personalized effort of Valentina and CAZ. I highly commend you on your staff, and, will recommend this BMW dealership far and wide. NOTE-Different from your neighbouring dealership was the ambience, warm hospitality with a smile on every staff! More

My service visit was fantastic as always Carlos is always so efficient and kind. He things of everything and takes care of any car needs quickly and with such knowledge. Love having him as my servic always so efficient and kind. He things of everything and takes care of any car needs quickly and with such knowledge. Love having him as my service representative More

The reason I did not give them 5 stars because phone is not readily answered. Leave message and no call back. not readily answered. Leave message and no call back. More

Fast and efficient service. Great video of The car. Derrick was very professional. Thank you Great video of The car. Derrick was very professional. Thank you More

I arrived at my appointment time and was checked in. It was another 50 minutes before my advisor spoke with me. My time is important too. You should try to see customers at the scheduled time. It was another 50 minutes before my advisor spoke with me. My time is important too. You should try to see customers at the scheduled time. More

Very friendly. Love all the tech - the video, bill pay, etc. great customer lounge and snacks! Love all the tech - the video, bill pay, etc. great customer lounge and snacks! More

Ease of making an appointment. Highly qualified service people. Derik is easy to work with. Nice dealership. Too cold in waitingr oom. Highly qualified service people. Derik is easy to work with. Nice dealership. Too cold in waitingr oom. More

Awful as usual. Wouldn’t give me loaner even though they said it was included when purchasing the $70k vehicle. Waited close to 4 hours!! Never again!! Wouldn’t give me loaner even though they said it was included when purchasing the $70k vehicle. Waited close to 4 hours!! Never again!! More