BMW of Sarasota

Carlos and the service team always does their absolute best to get cars in quickly and serviced. They have truly been a pleasure to deal with. Sarasota BMW has not disappointed from sales to service the best to get cars in quickly and serviced. They have truly been a pleasure to deal with. Sarasota BMW has not disappointed from sales to service they are top notch More

Excellent service and extremely friendly staff Loved the video of the work that was completed the video of the work that was completed More

Excellent service providers, informative video inspection of vehicle and superb communication and customer service. Maria is awesome! of vehicle and superb communication and customer service. Maria is awesome! More

It was very friendly good customer service Staff was very friendly and knowledgeable about the service friendly and knowledgeable about the service More

Service Rep was very pleasant, helpful and professional - Kept me informed at each decision point. Kept me informed at each decision point. More

Great experience! I did not feel pressured at all. Relaxed, comfortable atmosphere. Very friendly, attentive, and helpful staff I did not feel pressured at all. Relaxed, comfortable atmosphere. Very friendly, attentive, and helpful staff More

I can honestly say there’s multiple reasons. The core issue seems to be whenever there’s a problem whatever employee I’m dealing with seems to be willing to move heaven and earth to make things The core issue seems to be whenever there’s a problem whatever employee I’m dealing with seems to be willing to move heaven and earth to make things work out. More

Had a Great service experience, my advisor Greg Jones was outstanding. Along with the whole Service Team. outstanding. Along with the whole Service Team. More

I dealt mostly with Chad Hassan was not available when first arrived at the dealership. Chad could not have been more helpful. He was efficient knowledgeable and very polite I had the best experience f first arrived at the dealership. Chad could not have been more helpful. He was efficient knowledgeable and very polite I had the best experience from meeting Chad to finishing with fiancé with David More

Marked the parts up for my repair to twice what they should have cost. Tried to charge me double for labor for a grand total of $3,450 to replace a radiator. The service advisor Matthew Beair then got a should have cost. Tried to charge me double for labor for a grand total of $3,450 to replace a radiator. The service advisor Matthew Beair then got an attitude with me and told me I would be unable to find anything less expensive, lied to my face about the required procedure for replacement and then seemed shocked when I refused the bogus price. He acted as if I had never owned a car before and once again lied to me after I asked him where the tow hook they took out of my car was. They found it back in the shop after he repeatedly told me that it was in the car I already checked and I must have missed it. I called around and got quotes with the highest still being $600 less and the best price was sub-$1,700, all prices at other BMW dealerships. They have lost my business and my family’s business due to the blatant lies and severe lack of customer service. I have never been told that I don’t know what my own car is before. It’s obvious this person has much more going on beyond this. I feel bad for him. After all of this, I get my car back with grease stains smeared all over the beige leather on my door. I’ve cleaned it twice now and can still see the spots. More