BMW of Sarasota
Sarasota, FL
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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I have been servicing my vehicles here for two years and unfortunately this will be my last visit. We were estimated to have a two hour wait for an oil change and wash. I drive all the way from Orlando, Flo unfortunately this will be my last visit. We were estimated to have a two hour wait for an oil change and wash. I drive all the way from Orlando, Florida as this dealership has been excellent visits prior. At the two hour mark I walked around the dealership and didn’t see my vehicle so I assumed it was in for service and most likely finishing up. At the 2 1/2 hour mark I took another walk outside to get fresh air and found my vehicle unattended, IDLING, and parked in the adjacent dealership parking lot with the window down. I found my service advisor, Derek, who assured me he would check on my car. Moments later he informed me my car still had not been serviced and that it was accidentally left unattended in the other parking lot. I was FURIOUS. 20 minutes later my car service was complete but still had not been washed. After i requested, Derek ran it through the wash quickly (5 minutes max) but this entire oil change experience took 2 hours and 50 minutes from the time we arrived. The most infuriating part is that my vehicle was left UNATTENDED and idling in the Lamborghini dealership parking lot next door without ANYONE monitoring it. I had valuables inside, not to mention the actual vehicle itself. When I asked to speak to the service manager I was handed a card and then saw the service manager Chong Lee was in his office. So I asked to speak to him directly because why would I follow up in an email when leadership is in person. Chong assured me he would follow up and ensure it doesn’t happen again. Chong repeatedly told me he was short staffed but this is NOT an excuse for leaving a $65,000 vehicle unattended and idling with the keys inside in a completely different parking lot. I expected professionalism with my vehicle being serviced at BMW of Sarasota. I did not leave feeling like my concerns were acknowledged and that the brevity of the situation was understood by Chong or anyone. I will never visit this dealership again for a vehicle purchase or maintenance or for any reason whatsoever. More
Derick explained everything before any work was done and explained it in layman’s terms. explained it in layman’s terms. More
Very professional throughout every position that I interact with. Carlos is especially customer service oriented interact with. Carlos is especially customer service oriented More
Carlos was so nice and helpful. He got me in and out in a timely manner. Look forward to seeing him again He got me in and out in a timely manner. Look forward to seeing him again More
Seven BMWs through BW of Sarasota since 2016. Need I say more? Always the BEST service and BEST sales associates. Jonatan Escobar in sales is an outstanding ambassador of the BMW brand and a Need I say more? Always the BEST service and BEST sales associates. Jonatan Escobar in sales is an outstanding ambassador of the BMW brand and a genuinely good guy. Maria Lizardi in service never disappoints and defines professionalism and first class service. I can say with every degree of confidence that I will be a satisfied customer of BMW of Sarasota for years to come. More
Everything awsome ! ! I will be back next time for I love the way you guys service ! I will be back next time for I love the way you guys service More
Every employee that I encountered was both personable and professional. The waiting area is clean and comfortable. professional. The waiting area is clean and comfortable. More
The service provided met expectations. Communication was relevant and timely. I liked getting the video update during the service. Communication was relevant and timely. I liked getting the video update during the service. More
MOST unprofessional repair shop Ever! Terrible service. Directly told us that they Mark up parts 100%. RIDICULOUS quote of $3900 to fix a strut!! Did not order parts timely. Did not itemi Terrible service. Directly told us that they Mark up parts 100%. RIDICULOUS quote of $3900 to fix a strut!! Did not order parts timely. Did not itemize billing or hourly charges for labor! Suggested we LIE & then charged our insurance Co. $2300 for the SAME WORK. DISREPUTABLE! My son works for Lexus & this is our 1st BMW. NO COMPARISON TO HOW LACKING IN SCRUPLES THIS DEALERSHIP IS!; Not repaired after TWO weeks, then text that they were leaving OUTSIDE during the hurricane at our expense! Reported to BBB. REPORTED TO ATTOENEY LYING THIEVES. Will never go back Great job teaching your employees to tell customers to lie so they can PRICE GOUGE! More
Greg Jones is fantastic in every way with customer service and support. Greg is a dealership asset there at Sarasota BMW. service and support. Greg is a dealership asset there at Sarasota BMW. More