BMW of Sarasota

Jonathan did a great job keeping me informed through out the purchase and delivery cycle. He made my delivery at the factory Performance Center happen with the timing that met my travel needs. the purchase and delivery cycle. He made my delivery at the factory Performance Center happen with the timing that met my travel needs. More

Car repair took longer than expected. Communication during repair did meet expectations. The actual repair was sub par and now needs to be redone. Communication during repair did meet expectations. The actual repair was sub par and now needs to be redone. More

Booked an appointment ahead of time to drop off car & pickup rental. They had me down as waiting. No bmw rental car was offered , spent a lot of money on my vehicle and expected to be put into a bmw . I pickup rental. They had me down as waiting. No bmw rental car was offered , spent a lot of money on my vehicle and expected to be put into a bmw . I had asked to check all tires for any nails , especially because my right rear was leaking for 2 months and I keep having to put air in tire. I was told it is only because of the cold . Picked up vehicle and they did not even fill my tires to the correct psi . More

Cameron is a good kid, very friendly, willing to help. I.asked about an issue at a recent visit and he told me it was taken care of when, in fact, it had not and that I could come back another time and le I.asked about an issue at a recent visit and he told me it was taken care of when, in fact, it had not and that I could come back another time and leave the car longer. Sarasota BMW is not very close to.my house, but I will have to have the issue addressed at a later date. More

Courteous, professional service advisor. Explained all service charges. Problem was solved for the issue I was having. Explained all service charges. Problem was solved for the issue I was having. More

Easy to set appointment using app. JR that was not our original service agent was great at the end of day pick up. After dropping off and confusing courtesy car pickup that was not a JR that was not our original service agent was great at the end of day pick up. After dropping off and confusing courtesy car pickup that was not a BMW, was told via text oil was on order for car and would not be able to do. We went to pick up late day and was told oil was changed. Not sure how happened but not good service to customer. We asked about fixing a messed up seat belt and did not get completed. Overall much lower quality experience than Mercedes cars we own. More

It took two different visits and three days each time leaving us without a car for a total of six days , just to get two new tires replaced. leaving us without a car for a total of six days , just to get two new tires replaced. More

I love the video review and Cameron was a great guy with great customer skills great customer skills More

Derek was professional and helpful letting me know about the process on my airbag recall appointment The mechanic even sent a video of service that needed to be done. the process on my airbag recall appointment The mechanic even sent a video of service that needed to be done. More

The service personnel were helpful and explained things thoroughly. Thanks as always Our vehicle came back clean and taken care of. thoroughly. Thanks as always Our vehicle came back clean and taken care of. More