BMW of Sarasota

No explanation of service recommended. Just $2500. Engine light said one coil bad—were they fixing one coil for $2500 or all—what was my option. Also was charged $200 for diagnostic sinc Just $2500. Engine light said one coil bad—were they fixing one coil for $2500 or all—what was my option. Also was charged $200 for diagnostic since I chose not to have work done with no discussion More

The service was impeccable. I was allowed to get a Lyft service from The dealership at their cost. This was very helpful that I didn’t have to sit in the waiting area. Even thou I was allowed to get a Lyft service from The dealership at their cost. This was very helpful that I didn’t have to sit in the waiting area. Even though they’re waiting area is lovely with all the snacks and drinks you could imagine. Fresh coffee fresh baked cookies first class thank you. More

Derek did a nice job! I was told that all fluids were topped off, however two days after I picked up the car the Add Coolant light came on which is frustrating as I speci I was told that all fluids were topped off, however two days after I picked up the car the Add Coolant light came on which is frustrating as I specifically asked about this as the light came in right before I brought the car in. Car was left with the key in the vehicle - anyone could have taken my car More

Excellent customer service! 3% upcharge for credit card usage ridiculous for BMW dealership prices points! 3% upcharge for credit card usage ridiculous for BMW dealership prices points! More

James and Shawn were great and super helpful! They were very thorough in explaining everything and made the process of car buying enjoyable! They were very thorough in explaining everything and made the process of car buying enjoyable! More

Cameron was tenacious in working with tech dept in resolving my 5th CEL He was very informative, professional & kudos to Cameron, in.my opinion resolving my 5th CEL He was very informative, professional & kudos to Cameron, in.my opinion More

This was a nightmare experience front to back. The online scheduler does not work correctly. The team lost my appt and left me waiting in the lobby for 40 mins after check in. I requested a loaner The online scheduler does not work correctly. The team lost my appt and left me waiting in the lobby for 40 mins after check in. I requested a loaner only to be taken to a rental company and given a trash vehicle. I ended up leaving and taking my car. Only because the closest bmw dealership is far away I came back for my servicing. This time, I left my car and got a ride. When I got my car back, it was filthy and had bird xxxx all over it. I’ve never had this happen in my life from any dealership servicing my cars in 20 years. They always get washed. The guy helping me was nice but with all the issues, it’s hard to just give a review on your service managers personality. This whole operation needs an overhaul. More

Ms. Maria has been my service adviser for some time, and she is always amazing. And always with a smile. Thank you, Ms. Maria, for all that you do. Donna Espino she is always amazing. And always with a smile. Thank you, Ms. Maria, for all that you do. Donna Espino More

Got there and was immediately checked in by John Torres. Waited only 5 min. for Maria L to get to me. Very efficient. dealership. First service for my new car.This is my 4 th BMW. Waited only 5 min. for Maria L to get to me. Very efficient. dealership. First service for my new car.This is my 4 th BMW. More

Once again, fantastic service every time I go in. I'm extremely impressed by my service adviser Josh. I'm extremely impressed by my service adviser Josh. More