BMW of Sarasota

Efficient, helpful, and courteous I was reminded by phone that service was due. The service staff was helpful when I arrived for service. And the service manager ensured my needs wer I was reminded by phone that service was due. The service staff was helpful when I arrived for service. And the service manager ensured my needs were met and the car was returned on time. More

It’s a pleasure to get my BMW serviced here Service is quick and accommodation is pleasure.This visit I ate 2 cookies!!! I also enjoy just checking out the new BMW models and envisioning the ne Service is quick and accommodation is pleasure.This visit I ate 2 cookies!!! I also enjoy just checking out the new BMW models and envisioning the next vehicle. More

Excellent service Thank you Fernando, Kyle for a great experience! These guys are always awesome. I needed new tires and they made sure they were in stock before I came Thank you Fernando, Kyle for a great experience! These guys are always awesome. I needed new tires and they made sure they were in stock before I came in. Thank you guys! More

Seth does a great job coordinating service needs. I am always happy with Seth and the way he takes care of my BMW 7 series and me -- One suggestion is that the rental/loaner cars be full of gas whe I am always happy with Seth and the way he takes care of my BMW 7 series and me -- One suggestion is that the rental/loaner cars be full of gas when picked up for loaner -- I drove under 40 miles and the tank said fill me -- and now -- Seth and BMW Sarasota and the whole team does a great job -- thanks More

Nice Work Quick, efficient, competent and friendly. Appointment process was quick and easy, work was completed on time and for the agreed price...how much more Quick, efficient, competent and friendly. Appointment process was quick and easy, work was completed on time and for the agreed price...how much more could you ask for? More

Great service advisor Someone asks me about this BMW dealership I have mixed reviews about this place .. I am not 100% happy with the things that happened to my vehicle whe Someone asks me about this BMW dealership I have mixed reviews about this place .. I am not 100% happy with the things that happened to my vehicle when it went in for service I will start by sayin my advisor Derik is a Wonderful,Awesome advisor and would not want anyone else but him I did have one other person Efrin he was also wonderful but works in the back on vehicles a true genuine person! I took my car in for something simple example 1st-seats making noise 2- gps issue got a call about tire having a bubble needing to have it replaced so told them to go ahead went to get my car the rim was all scratched up from them putting it on the tire machine wrong it look like it got eaten up so they said they would send it to their guy to have it painted got a call to pick it up the rim was fish eyed and no clear coat didn't even match they kept the car 2 weeks later went back still not right this went on for over a month not to mention the first time they didn't even paint the right rim! Now less than a year the paint peels and back I go and you can guess the job is not painted correctly I didn't mention before all of this that somehow they also messed the other rims up too so I did have nice new rims until going there and now they are all miss matched painted and was told by Greg their service mgr that it's normal for them to damage so many rims a week and another person there told me that my car never should have been touched by the mechanic that was in the back that day to change my tire as he was not higher rank and that my tires were low profile wide tire and the machine and mechanic has no clue how to do it .. of course no one wanted to be the blame for it just was passed off and now poor Derrik has to now deal with this problem .. I personally think my rims should be replaced! As far as Derrik is concerned he is a 10 star and has always gone out of his way to help out this last problem he was not here and was not my advisor he just came back and now refixing the problem . More

Service from Fernando was very good and prompt. Fernando looked up warranty info and said service to transmission would be covered. I also asked about price match with buying a battery which was a Fernando looked up warranty info and said service to transmission would be covered. I also asked about price match with buying a battery which was a positive. It turned out the old low battery caused the transmission malfunction. I found that to be very odd, but a quick "fix." More

Broken Promise I had a spoken agreement with an employee about fixing a blinker mechanism. It was part of the big repairs costing $3000, but when I picked up the car I had a spoken agreement with an employee about fixing a blinker mechanism. It was part of the big repairs costing $3000, but when I picked up the car, the agreement that the mechanism would be fixed was not followed through. It was then explained to me that the lightbulb was replaced, not the dysfunctioning blinker. I made it clear that this service to be completed would be a part of the $3000 repair, however I am very disappointed that not only has the job been abandoned, but also the lack of remorse or guilt that the serviceman emoted with his failure to complete the job. More

Very professional I think my agent, Seth, was very professional and provided me with a detailed explanation , before and after my car service. He also provided an est I think my agent, Seth, was very professional and provided me with a detailed explanation , before and after my car service. He also provided an estimate for service time. More

Customer attention lacking!!!! It’s very obvious that there have been some changes at the Sarasota dealership. The service rep explained my needed repairs effectively. However, he It’s very obvious that there have been some changes at the Sarasota dealership. The service rep explained my needed repairs effectively. However, he told me he would pay for the rental of a car since a necessary part was not in stock. The rental turned out to be at my expense. I was not kept up to date about the part delivery or an anticipated repair completion (in the past , the service rep maintained regular contact with me). I called to get an update and my service rep was not on site. Therefore, it took time for someone else to track down my repair status. More