BMW of Sarasota

First experience with BMW SRQ Exceptional experience with sales staff - about as low key as possible, which we appreciate. Finance not so much! Didn't feel as if we initially re Exceptional experience with sales staff - about as low key as possible, which we appreciate. Finance not so much! Didn't feel as if we initially received all information we needed to make an informed decision regarding additional service items. Follow-up with JP clarified issues to, mostly, our satisfaction! More

flat tire had a flat on 11/13/18. Called Carlos Munoz. He got us in there and was a big help. Kudos to Carlos!! John Roche had a flat on 11/13/18. Called Carlos Munoz. He got us in there and was a big help. Kudos to Carlos!! John Roche More

My service advisor Derek Thomas made all the difference Derek Thomas was great. Before him, I have had long waits & trouble with appointments. Even this time your emailed appointment time didn’t match. Than Derek Thomas was great. Before him, I have had long waits & trouble with appointments. Even this time your emailed appointment time didn’t match. Thanks! More

Valentina was the perfect service agent!! She did everything a customer wants from a service agent. She kept me informed throughout the process of the repair of my car. She did everything a customer wants from a service agent. She kept me informed throughout the process of the repair of my car. More

Positive but expensive BMW of Sarasota has excellent service representatives and mechanics. However, my newer BMW just went past its warranty period and now has required two BMW of Sarasota has excellent service representatives and mechanics. However, my newer BMW just went past its warranty period and now has required two expensive services in the last three months, a bit earlier than I expected. I have been taking my BMWs primarily to this dealership for service for the past 16 years, and purchased my most recent BMW there (2015). More

Very professional Knowledgeable and professional staff. Very friendly environment. I would not take my vehicle anywhere else for service work. Loaner vehicles available Knowledgeable and professional staff. Very friendly environment. I would not take my vehicle anywhere else for service work. Loaner vehicles available. Just an awesome place to do business. More

Efficient, friendly service Engine light warning was quickly diagnosed as nothing major and it was corrected. Also did software updates. Very friendly, efficient service from th Engine light warning was quickly diagnosed as nothing major and it was corrected. Also did software updates. Very friendly, efficient service from the beginning to the end. More

Best dealership and service. 5 star Excellent service and the moment I drove my car in until I left. The service rep is exceptional and she made sure everything I wanted done was comple Excellent service and the moment I drove my car in until I left. The service rep is exceptional and she made sure everything I wanted done was complete More

Consistent performance As always the service dept was courteous, professional and pleasant. The service was completed as promised and accommodations were great. Never had a As always the service dept was courteous, professional and pleasant. The service was completed as promised and accommodations were great. Never had a better service experience. More

Beautiful dealership My experience began with a visit for recall work on my 2009 328i. I was initially told that the needed repairs would take approximately 3-3½ hours, Fe My experience began with a visit for recall work on my 2009 328i. I was initially told that the needed repairs would take approximately 3-3½ hours, Fernando told me more like 5:00pm. When that time had expired I inquired of the progress. The person I talked to told me that "they were pretty busy today and usually recall work was pushed back to better accommodate regular customers". I voiced my disappointment. An hour or so later they told me my car was done. I ended up buying a previously owned 2013 328i the next day and all went well until the next day when I was at the dealership with my wife to finish signing the sale agreement. I tried to manually open the trunk and found that this part of the car was broken. I was told that seeing as the interior unlock, the key fob and the under trunk sensor unlock all worked,that the manual unlock latch would NOT be addressed. Needless to say, I was disappointed with that. Susan Gatlin was professional and helpful in the buying process of the car.Tammy Saylor was also friendly and professional in handling the finance part of the deal. I have to add that I feel the price given for my 2009 was pretty low. $ 2000 did not seem fair. You certainly aren't selling a car like that for anything less than $5 K. It was kept in very good condition and mechanically nothing was wrong with it. Other than a good polishing it needed nothing. Overall I feel I am satisfied with the car I purchased. More