BMW of Sarasota

Great Job as Usual We have been taking our BMWs to BMW of Sarasota for service since 2011. Always flawless work. Seth, our Service Advisor, is outstanding. He makes s We have been taking our BMWs to BMW of Sarasota for service since 2011. Always flawless work. Seth, our Service Advisor, is outstanding. He makes sure we are well taken care of at every visit. More

Courteous, Everyone was friendly and courteous. Answered my questions. Called me in a timely manner. Did the work I requested and my car was ready at the time Everyone was friendly and courteous. Answered my questions. Called me in a timely manner. Did the work I requested and my car was ready at the time they promised. More

Questionable service If you did not purchase your BMW from this place, don't take it in to get serviced. What they fail to understand is, people who are not their current If you did not purchase your BMW from this place, don't take it in to get serviced. What they fail to understand is, people who are not their current customers are potential customers. They are already in the BMW "ecosystem", so to speak. Poor experiences with service, competence and overall level of engagement of employees. Oh, and getting my keys back smeared with fat from a Thanksgiving meal, an added, but unwanted bonus. Not a very good experience on multiple occasions. More

But not when employees are having a Thanksgiving buffet. Normally I would rate BMW of Sarasota higher, but not on this visit. The staff, employees and their families were enjoying a Thanksgiving buffet, and Normally I would rate BMW of Sarasota higher, but not on this visit. The staff, employees and their families were enjoying a Thanksgiving buffet, and I had to inquire as to my vehicle being ready after two and da half hours. I was told it would be approximately two hours, but my service advisor was AWOL as she and her family were enjoying the buffet. I also asked to see a Genius to answer a few questions. After finding my vehicle, which could have been sitting there for awhile I waited approximately 10 minutes for a genius to appear. No one showed. So, there in a nutshell is why the low rating. I was not happy about events as they unfolded yesterday. More

Great service Maria was awesome and was able to complete a few extra maintenance items while I was having two recalls projects performed. Loved the design of t Maria was awesome and was able to complete a few extra maintenance items while I was having two recalls projects performed. Loved the design of the show room. More

Exceptional service Every time I go in for service I deal with Fernando. He is awesome. Very knowledgeable. Explains every detail. I have never had an issue here. Every time I go in for service I deal with Fernando. He is awesome. Very knowledgeable. Explains every detail. I have never had an issue here. More

Derek was excellent. He kept me updated. Derek told me that my work would take over 3 hours and he was right. He did offer a loaner but I read while I waited. However, during that time Derek Derek told me that my work would take over 3 hours and he was right. He did offer a loaner but I read while I waited. However, during that time Derek kept me up to date with their progress. More

service/repair good job, efficient, on time, accurate, Checked on tire warranty that i didnt know was still in place and saved me 460 dollars! Thank you good job, efficient, on time, accurate, Checked on tire warranty that i didnt know was still in place and saved me 460 dollars! Thank you More

Annual Service Prompt, excellent work. Completed on time as expected. Pleasant, polite and courteous. My car was returned washed with the interior cleaned and vac Prompt, excellent work. Completed on time as expected. Pleasant, polite and courteous. My car was returned washed with the interior cleaned and vacuumed. Wipers were replaced too. More

A pleasure to work with Carlos and his team I have been using Sarasota BMW for 18 maths now and everyone I ask for Carlos . He is very effecient , I was in for oil change and a shimmy but was in I have been using Sarasota BMW for 18 maths now and everyone I ask for Carlos . He is very effecient , I was in for oil change and a shimmy but was in and out fast. Price was reasonable for tire rotation. They also did wash and vacuum my car . Only suggestion is after the rotation if my tires they should have recheck my air . As the tires have one in front and one in back at 38 and the other two at 35 . Thanks Carlos More