BMW of Sarasota

Great customer service Robert real is the salesman that sold me my vehicle last month and he has been great. He was helpful during the sale and afterwards with all my vehi Robert real is the salesman that sold me my vehicle last month and he has been great. He was helpful during the sale and afterwards with all my vehicle needs. Everyone was incredibly helpful. The gentleman who I unfortunately did not get his name who showed me all of the different features of my car was amazing also. He showed me everything I needed to know and was extremely polite and profession. Unreal service all around. More

Efficient Compared services at other BMW dealerships and the service and pricing of services was a bit higher and not as good. I live about 30 miles away and it Compared services at other BMW dealerships and the service and pricing of services was a bit higher and not as good. I live about 30 miles away and its worth the drive...I also recognize good customer service when I see it. More

Needed emergency repairs Timely, understanding and as usual first class service Fixed the problem in as efficient and cost effective way as possible Made us feel like ours w Timely, understanding and as usual first class service Fixed the problem in as efficient and cost effective way as possible Made us feel like ours was the most important job they had More

Very satisfactory All went very well with the initial service work i.e. new battery, FRM Controller, replace 2 recall items, etc. I picked up my car and left the dealer All went very well with the initial service work i.e. new battery, FRM Controller, replace 2 recall items, etc. I picked up my car and left the dealership. As I was driving away, I noticed some of my instrument panel options i.e. phone, etc. did not work and the triangle w/exclamation mark was lite. I returned to the service center where the Assist. Service manager said they would have to hook up the electronics to their machine to find out what was wrong. After and hour and a half in the service area, they found the problem. The issue was when the new FRM electronic controller was installed earlier that day, some of the connections were not correct. It caused some of my instrument panel not to work. Everything seems to be working fine now. Derek Thomas was extremely helpful and courteous during the process. I really appreciated his sincerity and apology. I still feel this dealership is first class and will recommend them to anyone. More

Great experience Great. Warranty service only. Terms of service to long to read. I do not agree or disagree with them.. This is all I have to say. Great. Warranty service only. Terms of service to long to read. I do not agree or disagree with them.. This is all I have to say. More

Great customer service, attention to detail Carlos is Perfessional and courteous, great customer service in and out in a timely fashion. Kept me in the know Service is always great thank you Carlos is Perfessional and courteous, great customer service in and out in a timely fashion. Kept me in the know Service is always great thank you Chrystal More

Carlos was great! Questions all answered. Explained issues. Amazingly quick and courteous. Went in fr oil change and Carlos found a Major problem, was given a car and Questions all answered. Explained issues. Amazingly quick and courteous. Went in fr oil change and Carlos found a Major problem, was given a car and it was ready next day, cleaned and washed. More

Replacement of defective emergency door lock. I couldn't ask for more courteous, expedient, professional, attention or service from my service advisor, Maria Lizardi, or the service technicians at I couldn't ask for more courteous, expedient, professional, attention or service from my service advisor, Maria Lizardi, or the service technicians at BMW of Sarasota. My expectations of my service experience were far surpassed by Maria and the entire staff. More

Very good the service was nice and very This dealer they are very helpful they treat you very nice and keep you posted on all the details about your car and also try to give you all the disc This dealer they are very helpful they treat you very nice and keep you posted on all the details about your car and also try to give you all the discount possible when you work there there's always someone ready to help More

Service on my BMW X3 Excellent They find out a mechanic problem on my car. I was there only for oil changing It cost more but the make the repair and give me a courtesy c Excellent They find out a mechanic problem on my car. I was there only for oil changing It cost more but the make the repair and give me a courtesy car. thank you! Sylvie Emond customer More