BMW of Sarasota

Great Staff The staff was extremely courteous and helpful. Was a little surprised that I had a 10am appointment for routine maintainence and my vehicle didnt get The staff was extremely courteous and helpful. Was a little surprised that I had a 10am appointment for routine maintainence and my vehicle didnt get taken in until 11:15. Other than that, I was very pleased with my service. Next time I will plan for a courtesy vehicle. More

10,000 mile service Valentina was very professional. She updated me on a regular basis how the service was progressing. All of my concerns were addressed thanks to Valen Valentina was very professional. She updated me on a regular basis how the service was progressing. All of my concerns were addressed thanks to Valentina. More

Disturbing I had a 30,000 mile major service a few months ago, and then I saw the service light come on my dashboard. I brought it in and Service guy said it was I had a 30,000 mile major service a few months ago, and then I saw the service light come on my dashboard. I brought it in and Service guy said it was a need for changing the brake fluid ($160!). Not sure why this would not have been done during the major 30,000 service. More concerning was I was told I needed a new battery, for which I paid over $300! I find this disconcerting as when I was in for the 30,000 check up it said my battery was in the top category of "good." How it went from that, skipping "fair," and going to failing in such a short time is pretty amazing, and questionable. To add insult to injury, my car wasn't even washed after the service. More

Personnel show very little interest This was the first visit where I encountered ONE staff member who embodies “service with a smile”. And that person was the first to greet me: Johnny O This was the first visit where I encountered ONE staff member who embodies “service with a smile”. And that person was the first to greet me: Johnny O. What a pleasant, friendly employee!! Valentina was pleasant enough but appeared disinterested when engaged in conversation. And she did not seem all that bothered by the extremely long wait I endured when picking up my car. Your staff rarely smile or make the customer feel welcome. More

As promised Seth always helps me. This is my 3rd BMW I’ve had the pleasure of owning and Seth’s support makes it all that much better! Seth always helps me. This is my 3rd BMW I’ve had the pleasure of owning and Seth’s support makes it all that much better! More

staff are very professional. From Johnny O to the excellent service staff including Greg Jones and Derek Thomas, my experience could not have better! I certainly would recommend t From Johnny O to the excellent service staff including Greg Jones and Derek Thomas, my experience could not have better! I certainly would recommend this service department to any BMW owner. More

Great service great service for a problem as a result of an accident issue incorrectly fixed by a third party. Ms Lizardi was excellent in her service and follow-up great service for a problem as a result of an accident issue incorrectly fixed by a third party. Ms Lizardi was excellent in her service and follow-up More

Tire sale Brought my 328 in for 4 new tires. Made the appointment before the expiration of the tire sale to take advantage of this. Did not notice that in VERY Brought my 328 in for 4 new tires. Made the appointment before the expiration of the tire sale to take advantage of this. Did not notice that in VERY tiny print I needed to show the coupon to get sale price. Contacted my service rep 2 days ago who promised to see her boss to get sale price. So far, no response. I bought two BMW's from this dealer and bring them there for service. I'm hoping to hear back from this dealer soon. More

Excellent my problems solved perfectly,no complaints,I am so happy ,i was come for one thing ,i remember I almost do everything in my car ,you guys have the bes my problems solved perfectly,no complaints,I am so happy ,i was come for one thing ,i remember I almost do everything in my car ,you guys have the best mechanic specially (Carlos this guy is awesome,and take care of me very well )congratulations guys good job . More

Warranty work My service advisor, Derek was amazing. He kept me informed of the progress on my car, arranged for a loaner, had my car cleaned and was as professiona My service advisor, Derek was amazing. He kept me informed of the progress on my car, arranged for a loaner, had my car cleaned and was as professional and friendly as I’ve ever had in all the years we’ve owned BMW vehicles. I hope he handles all of my service needs at this dealership! He’s fantastic! More