BMW of Sarasota

Routine service The team is very consistent at being friendly and welcoming, very consistent. The only potentially negative part of the servicing experience is the w The team is very consistent at being friendly and welcoming, very consistent. The only potentially negative part of the servicing experience is the wait. Regardless of an appointment or the complexity of the work needed, it’s always been a 2 hr wait. So, expect super friendly staff, a well stocked waiting area, and a significant wait. More

Svc Eval Tiffanie did a great job Professional Friendly And timely Accurate Knowledge or had resources to find answer to my questions on the bill and or Tiffanie did a great job Professional Friendly And timely Accurate Knowledge or had resources to find answer to my questions on the bill and or to find out what the future repaired would cost More

Nit Picking Car brought in to reinitialize the sun roof controller. This is done by briefly disconnecting the battery, but doing this requires resetting the prefe Car brought in to reinitialize the sun roof controller. This is done by briefly disconnecting the battery, but doing this requires resetting the preference setting in iDrive to re-enable Apple CarPlay. This was not done, so I had to do it myself. Not a serious problem, but I would have given 5 stars if the service department had caught this. More

Not what they think they are Damaged car and didn’t tell me. I had to point it out to them. Sloppy with lack of concern for details. Disorganized. Spend more on training and l Damaged car and didn’t tell me. I had to point it out to them. Sloppy with lack of concern for details. Disorganized. Spend more on training and less on snacks. More

Derek was great Derek greeted me. He kept me posted on progress and was very nice during the check out. Everything went quickly I was happy with the service Derek greeted me. He kept me posted on progress and was very nice during the check out. Everything went quickly I was happy with the service More

Professional response to my problem Situation was handled quickly and with a great team approach. Maria and Greg were very proactive. Both showed concern for my problem and handled i Situation was handled quickly and with a great team approach. Maria and Greg were very proactive. Both showed concern for my problem and handled it well. More

Excellent service I always receive world class service while my car is being serviced. My advisor Fernando is always very knowledgeable and extremely professional. I I always receive world class service while my car is being serviced. My advisor Fernando is always very knowledgeable and extremely professional. I would highly recommend him. More

Great Customer Service!!! The service at BMW of Sarasota was excellent!!! From the moment I walked into the showroom on two occasions to driving out the lot with my pre-owned 2 The service at BMW of Sarasota was excellent!!! From the moment I walked into the showroom on two occasions to driving out the lot with my pre-owned 2016 X3M, the staff were friendly, knowledgeable, and most of all helpful in rendering a decision. Jack, Johnny, and Chris are an asset to the dealership and I truly appreciated their patience especially when we took the vehicles on a test run. I was not familiar with the second generation X3 and they diligently showed me the mechanisms to operate the car. I look forward to doing more business with the dealership!!!! Thank you!!! More

Software plus regular maintenance Prompt service....great loaner....vehicle was washed and vacuumed. Stress free process, so the process went smoothly, good visit wit the management. L Prompt service....great loaner....vehicle was washed and vacuumed. Stress free process, so the process went smoothly, good visit wit the management. Looking for x7 or X5 in the fall. More

Kudos to the service staff! Derek was helpful and personable to me. He was very helpful and fixed the problem in a timely manner. I also want to thank Jon Pekar for helping me Derek was helpful and personable to me. He was very helpful and fixed the problem in a timely manner. I also want to thank Jon Pekar for helping me as well. My only disappointment is that I CANNOT USE MY ALLSTATE DRIVEWISE DEVICE on my new 530i. Last year I saved over $400 by using the Drivewise Device and it worked fine on my BMW 428i. If I knew that the device would not work, I might have gone with another car and not another BMW. Derek told me that I could use my phone and download an app for the Drivewise Device. However, it can't be done because it is not available in certain parts of Florida and I live in one of those parts. I wish that BMW would fix this problem so that I can use the device. Thanks again to Derek and Jon. More