BMW of Sarasota

Carlos gives me peace of mind! Carlos is always so attentive and thorough right from the moment we sit down to discuss my concerns to the end when he explains what they found and di Carlos is always so attentive and thorough right from the moment we sit down to discuss my concerns to the end when he explains what they found and did. More

A Consistent Theme of Disorganization I keep hoping that one day I will take my BMW to BMW of Sarasota and feel that I am a "welcomed" customer. Honestly, I get more "enthusiasm" at my To I keep hoping that one day I will take my BMW to BMW of Sarasota and feel that I am a "welcomed" customer. Honestly, I get more "enthusiasm" at my Toyota and Ford dealers (go figure!). I do have to give Carlos Munoz five stars for communication as he kept me apprised of a few issues that needed further attention and the estimated costs involved during my most recent service visit. However when I returned to pick up my car, Carlos was busy with another customer and the other technician who (very reluctantly) offered to "help" was not able to find our paperwork, therefore we had to wait for a good 15 minutes until Carlos was available. This is not the first time we have felt that the service department lacks the kind of cohesion necessary to create a seamless customer service experience. It always feels like the left hand hasn't a clue what the right hand is doing and at times this seems to annoy even the employees. Most of the people we have dealt with are personable and helpful, but it's a "bumpy" ride from the moment you pull into the service bay. More

Service I was greeted by Johnny O , super friendly and accommodating and helpful . Had a great chat with Eric who leased my car to me , again ,super friendly I was greeted by Johnny O , super friendly and accommodating and helpful . Had a great chat with Eric who leased my car to me , again ,super friendly . Waiting for the car to be serviced is always a pleasure , the lounge area is comfortable with lots of goodies to munch on with good coffee . An hour and a half later Maria my service manager accompanied me to my car explaining that the service went well . My car had been cleaned and looked majestic . Maria was friendly and knowledgeable . All told a great stress free service visit . More

Great service Streamline check in/out. Loaner car clean. Communication was on time. Dealership clean, great display of cars on the sales floor. Great waiting are, s Streamline check in/out. Loaner car clean. Communication was on time. Dealership clean, great display of cars on the sales floor. Great waiting are, set up to work if nesessary More

Excellent communication and service Maria was great and communicated everything well and addressed my concern the first time. A big thank you to her and the team at BMW of Sarasota Maria was great and communicated everything well and addressed my concern the first time. A big thank you to her and the team at BMW of Sarasota More

A friendly and courteous service adviser Judy was very good, but the actual service work seemed pretty slow. The guys that greeted me did not seem to question whether I actually had an appoin Judy was very good, but the actual service work seemed pretty slow. The guys that greeted me did not seem to question whether I actually had an appointment, even though my name was on the welcome screen. Chris S.- who sold us our car last year- is always very friendly More

Service was good, very helpful and courteous . The work on my x5 trailer hitch was put on and very professional. S Rogers was very helpful. was good, very helpful and courteous . The work on my x5 trailer hitch was put on and very professional. S Rogers was very helpful. More

New vehicle service I made a reservation 2 weeks in advance. I was not offered a loaner vehicle and had to ask several times to schedule one (I live more than 1 hour fro I made a reservation 2 weeks in advance. I was not offered a loaner vehicle and had to ask several times to schedule one (I live more than 1 hour from the Dealership). When I arrived at Service Center, I was immediately told they were short staffed and Service Tech could not give me an estimate for the time of service? I was notified of Service was complete in PM, drove to pick up my vehicle. Not all service items listed on work sheet were completed (only noted after departing the dealership) items remain remain incomplete. This is not the high standard of service I have grown to expect from BMW. I have bean an Owner since 1996, owning about ten BMWs (I also own a 650i). I will never go back to this dealership! More

Oil change maintenance Excellent service. Maria ( Valentina) was very attentive to my needs (helped me rescue a misplaced wallet!) and made sure as much as possible that I w Excellent service. Maria ( Valentina) was very attentive to my needs (helped me rescue a misplaced wallet!) and made sure as much as possible that I was not inconvenienced by this maintenance. More

Tire Pressure monitor light on I drive in without an appointment because my TPM light was on. I was approached by 3 if not 4 people to ask to help me. Very impressive!!! I drive in without an appointment because my TPM light was on. I was approached by 3 if not 4 people to ask to help me. Very impressive!!! More