BMW of Sarasota

SERVICE SETH ROGERS ALWAYS DOES A NICE JOB OF COMMUNICATING BEFORE AND AFTER THE SERVICE CALL.....HE TAKES CUSTOMER SERVICE TO A NEXT LEVEL, WHICH IS VERY MUC SETH ROGERS ALWAYS DOES A NICE JOB OF COMMUNICATING BEFORE AND AFTER THE SERVICE CALL.....HE TAKES CUSTOMER SERVICE TO A NEXT LEVEL, WHICH IS VERY MUCH APPRECIATED AND OFTEN OVERLOOKED IN TODAY'S BUSINESS CLIMATE. WELL DONE. MARK C. More

Pleasant Buying Experience As a single female, car buying has not always been a positive experience. Chris displayed no bias against my buying capability. It was a pleasant expe As a single female, car buying has not always been a positive experience. Chris displayed no bias against my buying capability. It was a pleasant experience to be a valued customer with an ability to negotiate a sale I was comfortable with. More

Eric was very rude and sarcastic to me Buyer Beware!!!! Do not use Eric Reeves as your salesperson. He is the most condescending and unprofessional salesperson to which I have EVER corres Buyer Beware!!!! Do not use Eric Reeves as your salesperson. He is the most condescending and unprofessional salesperson to which I have EVER corresponded. I haven't even met this guy. I simply wrote him an email about a 2017 X5 listed for sale. I presented a cash offer which he thought was too low and he responded in the most sarcastic, snide and condescending manner. He respond to my offer by saying that I can not present an offer "based on how the stars are aligned in the sky" and in the future "don't just throw numbers out there" He will treat you like crap and expect you to eat it. More

Excellent experience Within seconds of when I pulled in I was greeted and the service was started. I was kept informed and the car was fixed, excellent. Within seconds of when I pulled in I was greeted and the service was started. I was kept informed and the car was fixed, excellent. More

attention to detail always consistent service Maria sets the bar! Over a year she has been my advisor always provides excellent advice, professional, and gets the job done! highly recommend her Maria sets the bar! Over a year she has been my advisor always provides excellent advice, professional, and gets the job done! highly recommend her More

Overall not happy I strongly advise anyone to do their research before buying from here. I visited this store and built the exact car I wanted. The sales rep found one I strongly advise anyone to do their research before buying from here. I visited this store and built the exact car I wanted. The sales rep found one for me in Alabama that was a better deal because it included their incentives. After waiting three days and them charging my card $3000, they still hadn’t locked in the car. I then took it upon myself to find the exact car but for $6000 less. Not only that but Sarasota Bmw tried to swindle me on shipment of the car fees and a bogus “didn’t change my oil” fee for my lease trade in, which I did and have proof. Now they won’t refund my $3k without me driving there (funny they charged it w/out me there). Bad experience all around. Just go online and find it yourself! More

What was expected Car was supposed to be washed and was returned dirtier than when I brought it in. Navagation and stations we're all deleted. Didn't meet with the ser Car was supposed to be washed and was returned dirtier than when I brought it in. Navagation and stations we're all deleted. Didn't meet with the service representative after the service. Was supposed to have some questions answered that were never answered. Had the car for service and rim repair for 3 days. More

A++ Experience. . . From my initial contact, all the way through the leasing experience, Johnny, Eric and Caz made sure they exceeded my expectations. . . And I got a gre From my initial contact, all the way through the leasing experience, Johnny, Eric and Caz made sure they exceeded my expectations. . . And I got a great deal to boot ! . . . Antionette, my BMW “Genius “ did a great job as well . . . More

Carlos and Craig were great I brought my a vehicle in today for oil change, they gave me a deep discount, even though my diesel car was not covered by their Thanksgiving service I brought my a vehicle in today for oil change, they gave me a deep discount, even though my diesel car was not covered by their Thanksgiving service discount. They also reprogrammed my fob for Keyless Entry and Comfort Start. Carlos and Craig were extremely courteous, efficient and transparent. Like always a great experience at BMW of Sarasota. Nice to have a great dealer so close to me. More

Overall great experience This was my first time, visiting- I stopped into the dealership with unexpected car trouble and the Seth in the service department immediately accommo This was my first time, visiting- I stopped into the dealership with unexpected car trouble and the Seth in the service department immediately accommodated me and provided me a loaner car for the day. Later in the day I returned to the dealership to pick up my car and was met by Rich Liammari (Client Advisor) who educated me on a car that I had my eye on. Needless to say, I drove away with a new car however felt that I had received very fair trade in. Overall the service from the Client Advisor, Service Advisor, Finance Manager and Dealership Manager was very welcoming and friendly. I would highly recommend BMW of Sarasota and will make a point to visit them again when I am in town. More