BMW of Sarasota

Professional Good I like BMW driver felling..very hope electric BMW cars’ I have been keep used six cars of BMW that wish BMW brand use electronic technology make Good I like BMW driver felling..very hope electric BMW cars’ I have been keep used six cars of BMW that wish BMW brand use electronic technology make cars. More

Very Attentive Sales Process Eric and Caz were very helpful in getting me into my 6th BMW Sedan. Very attentive and listened well. And they made the process very easy. and I love Eric and Caz were very helpful in getting me into my 6th BMW Sedan. Very attentive and listened well. And they made the process very easy. and I love the new BMW 530i! More

Excellent Service Carlos Munoz facilitated my service. He found that I had a nail in my tire, got the replacement tire which he found was covered by insurance, and made Carlos Munoz facilitated my service. He found that I had a nail in my tire, got the replacement tire which he found was covered by insurance, and made the experience absolutely positive. More

Family atmosphere Rich was very helpful ,asked questions to uncover and under stand what I was looking for in my next car. There was no pressure selling ,He made the w Rich was very helpful ,asked questions to uncover and under stand what I was looking for in my next car. There was no pressure selling ,He made the whole transaction enjoyable and stress free ,made me feel like I was Family .so relaxed I’m now Enjoying my 1st BMW Thanks also to Caz and Jerry for helping to get it done More

Horrible service i purchased my car at BMW Sarasota. My sales experience was wonderful, but my service experiences have been horrible. My last appointment was for a i purchased my car at BMW Sarasota. My sales experience was wonderful, but my service experiences have been horrible. My last appointment was for a bad tire for which i had already had checked there 3 weeks earlier and was told it was fine. When i called for my appointment, they confirmed that they had my tire in stock - i thought this was a good sign that all would go smoothly for once. I could not have been more wrong. i arrived early for.my 9.30 appointment, at 10.05 my service advisor finally came to tell me he had several in front of me and would get to me soon. At 11.10, he informed me that the tech had found the issue and he would be back to talk to me. After a while he did return.. it had now been 2+ hours to tell me i had a puncture in my tire and it needed replaced. i was asked if i had premium tire coverage, i replied yes, that the paperwork was in my car. after more waiting i was told, they had found it and i would have a $50 deductible. It has now been 3 hours.. During the 3 hours i have talked to my advisor 4 times for less than 2 minutes each time. i had asked for updates twice and received no updates. after 4+ hours i was furious.. i went to my advisors desk and was told he was handling his clients in the order they arrived - i had arrived at 9.17.. it was now 1.20.. really? I asked for a manager again, all I got from tge manager was a lot of Sorry.. sorry.. sorry.. this is the second time this has happened at this dealership. I will drive to Fort Myers and try their servuce department next time..even though the one sales person who asked if i needed help.. replied that he had heard they had bad service there.. really.. and no further follow up!!!! I loved my sales experience here but Service is horrible!! More

Perfect Good Guys and were honest. Talked through the entire thing and spent the day with me, I really appreciated all of their help. Will come again. Good Guys and were honest. Talked through the entire thing and spent the day with me, I really appreciated all of their help. Will come again. More

THE NICER SALESPERSON I HAVE DEAL IN YEARS My wife and I were looking for a convertible Mercedes and stopped at BMW, just to take a look on what they had. However, Mr. Richard Liammari persuade My wife and I were looking for a convertible Mercedes and stopped at BMW, just to take a look on what they had. However, Mr. Richard Liammari persuaded us to drive one convertible that was traded a day before. The technology of the car, the combination of colors, and the short course that Richard gave us about cars, were enough for us. We then stopped the search for another brand, and we now own a beautiful convertible BMW. Thank Richard for the great experience buying a car. My best for you... -He doesn’t push to buy -He advise you on paper work -He will find the best deal for you More

A great experience! I had been in the automobile business for many years as a customer retention management consultant and I have to say that the service I have received I had been in the automobile business for many years as a customer retention management consultant and I have to say that the service I have received both in the service department and sales department has been amazing. I had some issues with my 2013 328xi and if it were not for Seth’s amazing customer service in the service department, I would have probably not bought another one. I decided to trade it for a 2017 and Tatiana was amazing. Gerry, her manager was just as helpful and pleasant to deal with. Great people, great product and great customer service make for a winning recipe. Thank you! More

As usual...great service! Did the service faster than expected, and with great quality. This is where we will go when we decide to purchase another BMW. Very clean & profession Did the service faster than expected, and with great quality. This is where we will go when we decide to purchase another BMW. Very clean & professional. More

Eric and Jesus were awesome! Although the process was very long, knowing that ahead of time and being a resident of Florida, both Eric and Jesus went to the ants degree to make u Although the process was very long, knowing that ahead of time and being a resident of Florida, both Eric and Jesus went to the ants degree to make us happy. We appreciate their attentiveness to all of our needs and so far very happy with the car ! More