BMW of Sarasota

4th vehicle i've purchased from them...5 stars all the way Everyone, from the frond desk receptionists, to the sales people, including Eddie Cintron, General Manager Emilio Torres and owner Victor are all firs Everyone, from the frond desk receptionists, to the sales people, including Eddie Cintron, General Manager Emilio Torres and owner Victor are all first class people. This is not your typical car dealership, nor is it the typical experience. They have a comprehension for customer service and overall experience that I have never experienced at a car dealership previously. I've referred many customers to them, and I hesitate to deal with any other dealership in the future. They truly set the bar for customer care. Thanks again to everyone at BMW of Sarasota. -josh z. More

Satisfaction You are on top of schedules & on time service was very good your waiting area is comfortable with good snacks I was overall pleased with the service You are on top of schedules & on time service was very good your waiting area is comfortable with good snacks I was overall pleased with the service More

Service On time and very helpful. Great experience! Maria was very knowledgeable and helped determine whether or not tires needed replaced. After reviewing tr On time and very helpful. Great experience! Maria was very knowledgeable and helped determine whether or not tires needed replaced. After reviewing tread wear with me we determined the best course of action was to replace 2 additional tires More

Service at BMW of Sarasota Maria is always great and gets whatever I need completed in a timely manner. Pricing was great I even picked up a new M Thermus and it works wonderful Maria is always great and gets whatever I need completed in a timely manner. Pricing was great I even picked up a new M Thermus and it works wonderful. More

Excellent service in an attempt to purchase. Abby and Robert were total professionals. No pressure, no games, just honest and sincere customer care. They provided lots of info, gave us a long tes Abby and Robert were total professionals. No pressure, no games, just honest and sincere customer care. They provided lots of info, gave us a long test drive, and then negotiated with caring and respect. We came away very impressed! More

Smooth buying experience Susan and Tammy were both professional, patient and informative. I drove up from Ft Myers to look st an SUV, and ended up buying a car I saw on the lo Susan and Tammy were both professional, patient and informative. I drove up from Ft Myers to look st an SUV, and ended up buying a car I saw on the lot. After my purchase, Susan called to follow up to see if I had any questions. Great customer service! More

Great service Thank you so much for standing behind the BMW you sold to us. We appreciate everything. And thank you very much for everthing. Thank you. Thank you so much for standing behind the BMW you sold to us. We appreciate everything. And thank you very much for everthing. Thank you. More

No excuse for poor communication! Made an appointment for a recall part for 2 PM Saturday. After I got to the service department, I was told it would take 4.5 hours to due the job. So Made an appointment for a recall part for 2 PM Saturday. After I got to the service department, I was told it would take 4.5 hours to due the job. So I was offered a rental car, but had to return it by 1 PM on Sunday, but my car would not be done until Monday. Sonja or Loraine should have told me at the time I scheduled it would take 4.5 hours. I took time off work to do this. Both my husband and I work full time, 6 days a week(during season). His next day off is March 20th, which he might have to reschedule. He took the day off for a very important doctor appointment and now he has to mess with this problem. So are we upset, you bet we are. Its a recall part, so its not like we have done something to the car or could take it somewhere else for service.. Also the appointment on Saturday was rescheduled from January 23, my husband had the day off but was called into work. I just want the BMW dealership to know, not everyone is retired and have the options to work around your schedule. Plus we live 1 1/2 hours from you. All I received that day was an apology! REALLY! More

Fernando was excellent! Great job explaining options and helping my X5 get the needed service. I love my BMW! Excellent customer service from everyone I encountered. My wife Great job explaining options and helping my X5 get the needed service. I love my BMW! Excellent customer service from everyone I encountered. My wife likes Mercedes but I am BMW all the way! More

Wait time Probably my fault for making the appointment on a Saturday but 3 and 1/2 hours is a little long for an oil change Thank you Probably my fault for making the appointment on a Saturday but 3 and 1/2 hours is a little long for an oil change Thank you More