BMW of Sarasota

Maria is absolutely the BEST and a true pleasure to work with. Makes the process so much smoother and is an asset to BMW of Sarasota. We are so thankful for her. with. Makes the process so much smoother and is an asset to BMW of Sarasota. We are so thankful for her. More

Our expectations were met 100%. Jonathan P. stayed in contact with us throughout the whole process. Explained step by step to us and listened to what we had to say. We definitely recommend anyone lookin contact with us throughout the whole process. Explained step by step to us and listened to what we had to say. We definitely recommend anyone looking to purchase a BMW to stop by and speak to Jonathan P. More

My Service Advisor, Tiffany Ferrara, was very polite, cordial, and provided a loaner BMW. She kept me informed on the progress of my car being serviced. She made me feel like a valued customer! cordial, and provided a loaner BMW. She kept me informed on the progress of my car being serviced. She made me feel like a valued customer! More

Minus stars . Service under the acceptable standards. No communication, car returned dirty and with junk pieces in the frank. Please call me to further discuss my complain . communication, car returned dirty and with junk pieces in the frank. Please call me to further discuss my complain . More

Thanks to Tina G in the service department for going the extra mile to ensure we had a good experience. She graciously corrected a scheduling misunderstanding and delay and made sure the car received a nice extra mile to ensure we had a good experience. She graciously corrected a scheduling misunderstanding and delay and made sure the car received a nice detailing. More

Thanks for a great experience!!! We are having fun with our new Z4!!! We appreciated the smooth process & enjoyed working with Bobby! He did a great job! our new Z4!!! We appreciated the smooth process & enjoyed working with Bobby! He did a great job! More

Horrible communication Took delivery of the car and emailed about water etching on the paint. The owner didn't respond to emails and the dealer would assume no responsibili Took delivery of the car and emailed about water etching on the paint. The owner didn't respond to emails and the dealer would assume no responsibility for the problem. I must have sent them 6 emails and got one reply from Victor and he just made excuses for the problem. He offered no resolution to the problem. I have taken this matter into my own hands! Zero follow up from anyone after delivery. Would have been great if sales advisor called to check with me and see how I liked the car and if I had any questions. Zero, Zero communications. Service manager lied to me about a known issue with X5 prior to purchase and that is a dimming issue on the instrument cluster and IDrive screen. He stated if you tinted the windshield you would have this problem. I had no intensions of tinting the windshield. I asked him if I tinted the side windows if this would cause dimming of the screens and he said no. Got the side windows tined and sure enough the screens dim during the day. Took the X5 to the dealer and spoke with service manager and he walked his earlier statement back and said that any tint on windows would cause this. The bottom line is once you take delivery of a new SUV/Car the dealer could care less. This is horrible business and this all happened during the Pandemic. You would think the dealer would have tried to resolve my problem but no, once you on the highway that is the end of the relationship. More

Excellent service as usual. My car was in-and-out on a timely basis. I feel they were honest about the valuation of the problem - Faulty battery no charge for replacements. I would have no way of know timely basis. I feel they were honest about the valuation of the problem - Faulty battery no charge for replacements. I would have no way of knowing what the problem was. More

As a customer I always feel welcome and Carlos always helps me with anything I need. He’s very professional aswell. This is why I always return and ask for carlos helps me with anything I need. He’s very professional aswell. This is why I always return and ask for carlos More

Scheduled my car for some routine preventative maintenance. My advisor Carlos Munoz took great time and care to go over everything that was needed and wasn’t needed at that moment. He’s always the maintenance. My advisor Carlos Munoz took great time and care to go over everything that was needed and wasn’t needed at that moment. He’s always there to help in anyway he can. Very polite and honest he’s definitely an asset to Bmw of Sarasota!! More