BMW of San Rafael

This dealership doesn't even deserve a 1 rating. We've purchased 2 new x4s in the last 3 years. Hard to imagine how their service department could not be worse. After trying to schedule our first We've purchased 2 new x4s in the last 3 years. Hard to imagine how their service department could not be worse. After trying to schedule our first service since November 15 we were able to make an appointment for Dec 26. No loner cars were available as our service person Mark Linkler ? ( did not call back not sure of spelling) said all those vehicles 3 of three were being used. Today after calling three times gor an update as to when we could pick up our car ours calls were not returned. Don't want to waste more time on this. Just want to emphasize " Don't go there". More

I had a great experience with San Rafael BMW. I bought an i4 M40. Absolutely love the car. The sales rep Bruce Disbury was fantastic. Kept in constant communication and they just did a great I bought an i4 M40. Absolutely love the car. The sales rep Bruce Disbury was fantastic. Kept in constant communication and they just did a great job. I literally could not have had a better experience More

I've been going to this particular BMW dealer for around 10 years. I've leased car after car and I've received consistent, quality service in every interaction. My sales guy, Peter Rennert, is the absolut 10 years. I've leased car after car and I've received consistent, quality service in every interaction. My sales guy, Peter Rennert, is the absolute best. He has always given me the impression that he cares most about me and meeting my needs. Buying a car is usually a big stressful ordeal, but Peter makes it comfortable and fun. I so appreciate everything he (and his team) has done for me and I'll certainly be going back for my next lease! Thank you, Peter! More

Bought a used car, paid cash. Waiting for Title. Nothing. Contacted DMV. Told there is a lien on the car. Contacted Dealership multiple times. Even went down in person. No one bot Waiting for Title. Nothing. Contacted DMV. Told there is a lien on the car. Contacted Dealership multiple times. Even went down in person. No one bothering to respond to my inquiries. Think twice about doing business here. They simply do not care about you. More

Service is horrible and poor service management and they fake it saying they fixed it Advice to avoid this dealer fake it saying they fixed it Advice to avoid this dealer More

Great leasing experience with Jessy Custodio. He was completely transparent with all of the lease numbers (money factor, residual, etc) and put out a great deal right at the beginning. Super fast and ea completely transparent with all of the lease numbers (money factor, residual, etc) and put out a great deal right at the beginning. Super fast and easy transaction. More

Not returning to the service dept: Unabashedly condescending, dismissive, unprofessional - It's remarkable. Luis is 👍 condescending, dismissive, unprofessional - It's remarkable. Luis is 👍 More

I purchased my BMW x3 at BMW of San Rafael. It seemed like a good experience at the time as they promised to fix a few things on the car that needed it. Not trusting a car salesman completely I had them like a good experience at the time as they promised to fix a few things on the car that needed it. Not trusting a car salesman completely I had them put it in writing. I have been fighting with them for three years to keep their word and may go to small claims court as they are refusing. Terrible! They are actually breaking a written contract. More

Had a wonderful buying experience at BMW, very easy process! Peter Rennert helped me and he was very thorough, explained everything, and advocated for me in the negotiation process. I love the car and process! Peter Rennert helped me and he was very thorough, explained everything, and advocated for me in the negotiation process. I love the car and am very excited to be part of the BMW of San Rafael family! More

Jessy is the best. My second lease here (5 total BMW leases) and Jessy always gets me a great deal and makes it easy. I will use hims again for sure. My second lease here (5 total BMW leases) and Jessy always gets me a great deal and makes it easy. I will use hims again for sure. More