BMW of San Rafael

The service department is grossly incompetent! I scheduled routine service and asked them to call with estimate. Never got the call. Later same day they texted to say they would need the car ov I scheduled routine service and asked them to call with estimate. Never got the call. Later same day they texted to say they would need the car overnight for further diagnostics. They hadn't yet touched it! Lying simply won't cut it anywhere. I was out of pocket for transportation all day and will not tolerate xx More

I bought a car in Feb and its June now They have not issued my registration nor title papers to the bank ive used to finance the car. I have called multiple times and I keep getting told the sales manag issued my registration nor title papers to the bank ive used to finance the car. I have called multiple times and I keep getting told the sales manager will call me back and never does. They were quick to sell the car but the after care and service is terrible More

If you looked at my review history, you’ll see that I don’t often leave one. That’s not because I’ve never had good service; I have. But there are but a few that deliver “above and beyond” service experi don’t often leave one. That’s not because I’ve never had good service; I have. But there are but a few that deliver “above and beyond” service experience, as the now trite saying goes. When those occur, they must be celebrated. And that’s what I’m here to shout from the roof tops about Bruce Disbury of BMW San Rafael. Unbeknownst to Bruce at the time, I had been looking for the perfect package to the point of exhaustion. Message after message, calls after calls, I’ve reached out to BMW dealerships close to home and all the way out to the four corners, so to speak (Seattle, Portland, Phoenix, and Los Angeles). The effort was wearisome as I’ve come to find out how, sadly, sleazy and utterly unprofessional some of these came across. I even had one of sales person give me the, “…then this is not your car” after I told him my budget. Still, I was considering buying a car from that dealership since they, as I was told, had the most allocation of BMW in the country (Hint: think “Hills”). Fortunately for me, I just kept looking. That hunter’s stamina was rewarded when I found a similar build at BMW San Rafael. BUT what’s even more satisfying is finding an amazing ambassador of the BMW brand in Bruce. I showed up 20 minutes before closing, and he was patient. At no point did I feel that he was just ‘dialing it in’ given it was almost time to go home. He answered all my questions. And when it got down to helping me get to my purchase, I was expecting a similar Bayerische-Motoren-Werke-attitude/back-and-forth — NOT one bit of it. We agreed on a fair price and the rest was just one wow-moment after another. Do yourself a favor, skip the hustlers (trust me on this) and get your Ultimate Driving Machine from him. Danke schoen, Bruce! More

My BMW was still under warranty and free service. The mileage was low for the age because during covid I didn't drive much. When you take your car in you don't really get to talk to a service advis The mileage was low for the age because during covid I didn't drive much. When you take your car in you don't really get to talk to a service advisor. you leave your car and then the service advisor calls you later. When the advisor called he recommended that I have the head removed so they could blast out accumulated carbon, because I must have been putting around town and have carbon build up. Ahh, low mileage but I don't putt around town, with a Dinan tune to give me extra hp. I was pressured for this extra work but finally convinced the service writer I didn't want the service. Oh yeah, the cost was $2500 or so. Never going back to the dealer and my next BMW purchase won't be from this dealer network. They own the closest 3 dealer to me but no way am I rewarding this type of horrible service. More