BMW of San Luis Obispo

Knowledgeable, responsive and extremely helpful in purchasing a used 2017 I3. Kevin was "no flash" just facts that were constructive to our sales transaction. He made sure we had all the accessories f purchasing a used 2017 I3. Kevin was "no flash" just facts that were constructive to our sales transaction. He made sure we had all the accessories for the i3, full tank of gas since we were out town buyers. Great buying experience. More

He insulted me, Called me names. Keep in mind i am a loyal BMW customer and had more BMW's in my lifetime than this guy sold cars. loyal BMW customer and had more BMW's in my lifetime than this guy sold cars. More

The BMW experience was ruined by BMW San Luis Obispo My wife and I are San Luis Obispo County locals and first-time car buyers, we trusted BMW San Luis Obispo for our first-time car purchase and we were My wife and I are San Luis Obispo County locals and first-time car buyers, we trusted BMW San Luis Obispo for our first-time car purchase and we were taken advantage. Our advice: 1.- Ask for the final price of the vehicle, including taxes and fees, and work yourself down. 2.- Don't fill up or sign any forms or provide any personal information until they reveal the real final price that includes taxes and fees. 3.- Review their website for the listed prices 4.- Save any price quote, for some reason their sales manager did not want us to keep the price quotes or compare them one to another. 5.- Be firm when you say NO, take all the information and review it a home with no pressure. 6.- If the sales manager or salesperson promises something, have them put it on the contract. 7.- Worst-case scenario, pay the $250 fee to return the car within 48 hours and get your money back when you signed the contract. The whole BMW experience was ruined by this dealership and its sales manager Jose Macias. We thought that investing for a car in our local BMW was the right thing to do, but instead they took advantage of the situation. In our case, Jose added a extra $2,000 warranty fee that it was clear to my wife and I that was waived and it didn't show on the final price quote. We realized we paid this extra warranty when we got home and reviewed the entire contract with time and no pressure. More

Worst maintenance experience ever, especially dealing with the managers. I will say that through this process, Johnie Medina at the service desk was nothing but professional. Great employee. Took my 2001 with the managers. I will say that through this process, Johnie Medina at the service desk was nothing but professional. Great employee. Took my 2001 330CI in for the passenger side airbag recall after they called me. The driver’s side had already been done by them, no issues. After the passenger side was done and they tried to sell me 4 new tires when not one was close to a wear marker, they gave me back the car with the airbag cover partially off. Then the airbag light came on intermittently after under 1k miles on a car with 98k that never had previous issues. They looked at it and said the passenger seat sensor was bad and charged me $290 for replacing it. Light came on again intermittently, so I took it in but since there were no active codes, the service manager said bring it back when it had a solid fault. I used my own code scanner after that and once it was popping 2 codes, I talked to the service manager Mario Torres again, but then he decided they didn’t want to work on it anymore and offered my $290 back. I said ok, but I’d like to speak to the general manager. After weeks of no response from Mario to my emails about the check, and no return calls when numerous people promised a call back, I finally get an angry call back from Mario then the general manager Vince Troncoso as if I’m disturbing him. We agree to meet the following Thursday, June 4th 2020. When I drive down to meet him, 45 minutes away, he’s not there and hasn’t been all day. I get different stories from different staff about why and no message left for me about the check, etc. so another employee has to track it down for me and leaves a message with him to call me back, again. After 3 weeks, no return call. Now I’m being forced to drive to over an hour away to another dealership to resolve the issue. I’ll be contacting their corporate office, hopefully they’ll be more receptive to customer service issues. More

Force your own positive experience I just purchased a 2017 X6 on June 21, 2020 for “almost” what I wanted. Although it did take me two weeks and 5 visits to the dealership. They had me I just purchased a 2017 X6 on June 21, 2020 for “almost” what I wanted. Although it did take me two weeks and 5 visits to the dealership. They had me walk away on the 4th visit but quickly reached out to me that same day. Although I forced my own process, it was somewhat pleasant when it was all said and done. The disappointment was that they gave me the car with no owners manual, no gas and the exterior was not cleaned with any detail in mind. Almost as if they are telling me that if I am buying a used car, then this is what you get lady! Poor customer satisfaction in my opinion. I will Have to spend more money to get the bumper touched up with black paint because they refused to touch up the white marks left there by someone who scraped it agains a pole or something. Nonetheless, the car is beautiful and I love it, but really only because I was willing to sacrifice all the little things. It is my belief that if my husband would have done this process with me, I may have had a less reluctant attitude from their staff, which is disappointing that as a female, I am treated differently by all male sales team. More

0 Stars - Unethical, Rude If a 0 star rating were possible, it'd still be too generous for this operation. The service is truly atrocious, and the employees even worse (namely If a 0 star rating were possible, it'd still be too generous for this operation. The service is truly atrocious, and the employees even worse (namely the sales manager Ryan and our sales associate Scott). After purchasing a 2019 X3 M40i in November 2019 from Scott at BMW SLO, we are now (it's June 2020!!) being told that we either need to drive 7 hours round trip back to their dealership to retrieve the key, or pay $500 to have the extra key they owe us programmed in our area. We live over 300 miles away from the dealership, a fact we made abundantly clear at the time of purchase. Outside of the insane inconvenience and unreasonable "solutions" they've offered, the employees (Ryan, Scott, and Jose) behavior was rude, dismissive, and frankly shocking. Their basic attitude was "all we owe you is a key, it doesn't have to work, your choice to get it programmed or not". The manager we escalated to (Ryan) even commented that we were lucky he called us back in a timely manner instead of making us wait like he had originally planned. Management (specifically looking at you here Vince), a few questions for you: 1) do you think your employees behaved appropriately? 2) do you think your sales associate (Scott) did the right thing by the customer when he promised us two keys (and wrote it on the term sheet), but let us drive off the lot KNOWING we could not easily return to have the key programmed? 3) assuming you care about the customer and you agree your dealership made a mistake allowing us to leave with a single key, do you really think we, the customer who has been inconvenienced and disrespected (and hung up on!) for 7 months, should be responsible for paying a local dealership the $500 programming charge? Looking forward to your answers to my questions, not a generic response please. Will be escalating and contacting every member of Cardinale Auto Group I can find, as well as BMW of North America. Other BMW customers, go somewhere else to buy or for service. You might find a deal here but the people and process will make you regret it. More

Dishonest dealership I bought a certified 2015 BMW 750LI from this dealership and when it was delivered to me it had been in an undisclosed accident. Windshield was damag I bought a certified 2015 BMW 750LI from this dealership and when it was delivered to me it had been in an undisclosed accident. Windshield was damaged, headlights, undercarriage and chrome rims were damaged all undisclosed. I paid for the 30 return policy but the salesman would not take the car back. So I got stuck paying for the repairs. Also the oil pan was leaking which I had repaired by a different dealership. Don't trust this dealership. More

Dont walk . Run away as fast as you can when you are even entertaining spending your money here. There shisters. Mobsters and we shouldn't promote such shady humans in such a beautiful country of trusting p entertaining spending your money here. There shisters. Mobsters and we shouldn't promote such shady humans in such a beautiful country of trusting people. Very shady they dont live up to what they sell used or new finance = 0 Sales Manager Jose Macias The biggest fastest Zero! Mario .. nice guy but not confident that his techs can fix cars. Best bet ? Just don't go there. It's a time waster! More

Bait and switch Went in approved for Capital One up to 50k. We're about to close the deal when they did the, "I just talked to my manager" scenario. Needless to say, Went in approved for Capital One up to 50k. We're about to close the deal when they did the, "I just talked to my manager" scenario. Needless to say, they were maximizing how much money they'd make on my deal so be very careful! Stick to what Capital One gave you and just walk away. More

Cash Buyers Beware … I did my research online and found the BMW that fit my needs/wants. Unfortunately it was at this BMW dealership in San Luis Obispo 200 miles away. … I did my research online and found the BMW that fit my needs/wants. Unfortunately it was at this BMW dealership in San Luis Obispo 200 miles away. I really liked this car so I made the trip after calling and getting in touch with their sales associates. I asked them to send me a video of the outside of the car to see if there was damage and asked them to make sure the previous owner did not smoke. They sent me the video and pointed out one ding in the rear door behind the driver. Traffic was horrible so I arrived late to my appointment so instead of working with the person I originally spoke to I worked with their sales manager Victor Ceballos. I checked out the car and test-drove it. Besides there being many more blemishes on it then they pointed out in the video they had sent the day before, everything appeared fine and I decided to purchase it. I let them know ahead of time that it would be a cash purchase. While filling out the paperwork they were relentless in trying to get me to finance with them. They must have asked me 5-6 times. I told them no, and that it would be a cash sale. Finally they told me that they “have to” run my credit first. I asked why and they gave me this excuse about the Patriot Act and saying that because it was over $10,000 it was “the law”. Come to find out you DON’T have to run your credit for a cash purchase over $10,000, they just have to run your name then fill out tax documents for the government. I have good credit so once they saw my score they pushed even harder to get me to finance with them. It was a battle to get them to take my cash so I could purchase the car. When it was all finish they handed me ONE key. I asked why I couldn’t get a second one and they said that if I would have financed with them I would have gotten the second key. I have to go online now and purchase a $50 key. When I was getting ready to leave I asked if they would fill up the tank because I had to drive 200 miles home and the tank was only a quarter full (this would have cost them $50 tops). They refused…. Be warned, if you plan to pay with cash, they will treat you like dirt. Very disappointed in this place and I plan to file a complaint regarding the credit pull… More