BMW of San Luis Obispo

Mitch was professional, knowledgeable and personable. Although I arrived as a first time purchaser of the BMW brand, I had done extensive research on the model and options that I wanted. Mitch's produ Although I arrived as a first time purchaser of the BMW brand, I had done extensive research on the model and options that I wanted. Mitch's product knowledge is outstanding! He was also very thorough in educating me on the operation of all the features on the vehicle. I left the dealership with the exact vehicle that I wanted. The whole process of negotiation which included a trade in of my older car was fair, transparent and competitive. Hank was also very helpful in efficiently processing my paperwork. I drove away in my new BMW with a smile on my face! More

Overall experience was great! Everyone was friendly and they made us feel very welcomed . Excellent customer service. Thanks to all the people who helped us they made us feel very welcomed . Excellent customer service. Thanks to all the people who helped us More

Service department will sell you parts you don’t need. Total scam. Beware. Avoid at all costs. Travel to other dealer if possible. They would not stand behind there faulty install after replacing parts th Total scam. Beware. Avoid at all costs. Travel to other dealer if possible. They would not stand behind there faulty install after replacing parts that were not needed. More

Kevin was great, from the initial email of sending over the vehicle I was interested in, to after the purchase and calling me a few days later. Never pushy, professional, funny, and a great character. Woul the vehicle I was interested in, to after the purchase and calling me a few days later. Never pushy, professional, funny, and a great character. Would definitely buy again from him in the future. Sending any BMW his way if possible, thanks again Kevin! More

Paul was great on educating me on the IT aspects of the X5. He took time and walked me through patienly on all the features of the X5. He is well versed on all the options and capabilites... more than I X5. He took time and walked me through patienly on all the features of the X5. He is well versed on all the options and capabilites... more than I'll ever utilize.. The Technology on the BMW's sell the car. Period. Anyone looking for a BMW who does their homework does not need to be sold on the product. The Product sells itself. It was nice to have a representative like Paul who knows the procuct and can educate the consumer on all the features and technology that is behind the specific BMW sought after. Also, Fair price for car I purchased. Prefacing Fair Price; fair even deal. I got a good product quality and offering for my price. They did not overcharge. They were also under market for the vehicle, but as a business still have to make some money. So, they were more than fair. As a business owner myself, I understand metrics and will buy my next one from them as well. Be a good Berian and do your research. Weigh options, then go with credibility. More

Paul was amazing to work with! He really listened to everything I wanted and answered all of my questions in the most helpful manner!!! Very nice guy. I buy new cars often, and I will definitely be goin everything I wanted and answered all of my questions in the most helpful manner!!! Very nice guy. I buy new cars often, and I will definitely be going to pay him another visit when I’m ready for my next vehicle. Thank you to everyone at BMW for being so great! More

Paul is the guy to go to!Got a steal of a deal, he’s not Paul is the guy to go to! Got a steal of a deal, he’s not pushy. Knows what he’s doing! He knew what I wanted a week later I get the call. I came in Paul is the guy to go to! Got a steal of a deal, he’s not pushy. Knows what he’s doing! He knew what I wanted a week later I get the call. I came in sat for a few hours and negotiated a dream deal! More

I have been a BMW owner for the past 12 years. I am treated like family. We have worked with Mitch Through the years. He has a great personality and knows his cars! I have recommended him Mitch to all treated like family. We have worked with Mitch Through the years. He has a great personality and knows his cars! I have recommended him Mitch to all those family and friends. It’s not just sales he’s helped us with it’s service and normal question. He is always willing to help! More

Not 5 star! None actually. A complaint was submitted Not 5 star! None actually. A complaint was submitted today with California Bureau of Automotive Repair to report California State Law Emissions Co Not 5 star! None actually. A complaint was submitted today with California Bureau of Automotive Repair to report California State Law Emissions Control Warranty violations against SLO BMW. Subject vehicle: 2016 BMW X3 28d. (diesel). Vehicle Mileage is 68,000 miles. California Emissions Warranty - 7 years / 70,000 miles applies. My original Warranty Booklet that came with this vehicle specifically indicates that the failure of the "SCR Metering Module" is covered under the 70,000 mile emissions warranty. The Selective Catalytic Reduction (SCR) module is a critical emissions control component that injects Diesel Exhaust Fluid (DEF) in the exhaust specifically for emissions control purposes. This is what prevents all diesel cars and trucks from blowing out black smoke. SLO BMW Service Dept diagnosed that the Diesel Exhaust Fluid (DEF) injection line broke off at the SCR metering module and the metering module needed to be replaced. They quoted $750 to fix it and SLO BMW refused to accept that this is a warrantied part listed in my warranty booklet. I had to pay $199 (diagnostic ransom fee) to get my car back unrepaired. I contacted BMW of North America Customer Service and they also refused to honor their warranty. No explanations provided. Just plain NO. This is a clear violation of California Emissions Law. From the California Code of Regulations, Section 13, Division 3, Chapter 1 Article 6 section 2039 which states: "For 7 years or 70,000 miles (or a longer period of time or mileage, optional) (Whichever first occurs); If an emission-related part listed in this warranty booklet specially noted with coverage for 7 years or 70,000 miles is defective, the part will be repaired or replaced. " More

Kevin was awesome to do business the whole way through. Having found my dream car on their lot, I was ready to make a decision and Kevin worked after hours to make it happen fast. And the whole way through Having found my dream car on their lot, I was ready to make a decision and Kevin worked after hours to make it happen fast. And the whole way through made me feel amazing about my purchase and helped me make the best financial decision tailored to my needs. Having a sales person who treats you like a partner, builds your confidence and genuinely gets you excited makes the whole experience a great memory. Would do business here again in a heartbeat. More