BMW of San Luis Obispo

Bad service I am part of the Takata air bag recall. Before I made the appointment with Takata and BMW. I was told it was going to be 2 hours at most and ask fo I am part of the Takata air bag recall. Before I made the appointment with Takata and BMW. I was told it was going to be 2 hours at most and ask for a loaner if needed. I was told this in writing. When BMW called to confirm they said it was all day. I asked for a car and they didn’t want to do it. I pressed and the caller checked with service and comes back with GOOD NEWS... only three hours. I get there st 9 and the service advisor was horrible! Made me stand there while he chit chatted, then finally acknowledged I am standing there and when he was done with the intake didn’t tell me we were finished. I was just standing and asked him “are we done? His response was oh yeah... no offer of where I could wait ... not even a “bye Felicia.” During my check ins it was not ready. When the car was not ready at five hours they told me that the call had just come in that it was done and at six hours they finally brought it out. I complained to the guy that brought out my car because the advisor was so bad and this guy said the service manager would know about this because I was almost crying. I had to cancel my work and was very upset that the service advisor could care less. He had the nerve to send an email telling me I may get a survey from the factory about their service and to tell him before I tell the factory about anything he did that was “less than excellent customer service. Also when I looked at what they did it was only half of the 3 hour job because some work not needed after all. I should have been out in less than 2 hours. They are really bad. I am in customer service. I would have called the client to apologize that day. . I will never go back there. and I hope I receive a survey from the factory so I can let them know how bad they are. More

Great customer interface. Harry Bennett provided us the best customer interface with a car dealership that we have ever had. He was very thoughtful towards us answering all of Harry Bennett provided us the best customer interface with a car dealership that we have ever had. He was very thoughtful towards us answering all of our questions, providing quick turnaround and making suggestions to us based on what would be the best outcome for us in the transaction. We highly respect him and his abilities and commitment to customer satisfaction. We trusted him and the dealership and they did not let us down. We highly recommend Harry and the dealership. Harry "walked the extra mile" to be certain that all of our needs were met and that we were completely satisfied with all aspects of our purchase. This related not only to the purchase process but to delivery and product satisfaction as well. Thanks, Harry! Jim D. More

DON'T GO HERE, BAD EXPERIENCE!!!! I understand that we all have to make commission BUT THESE SOME EMPLOYEES HERE DO NOT KNOW BASIC MATH!!!!!!! Even the MANAGER!!!! It's PATHETIC!!! wen I understand that we all have to make commission BUT THESE SOME EMPLOYEES HERE DO NOT KNOW BASIC MATH!!!!!!! Even the MANAGER!!!! It's PATHETIC!!! went there with another character, meaning, played dumb with them and see how the numbers accrue. Simple questions like, how did this dealer sales price become this X amount of money? what did they say? "Oh, that's the sales tax" xxxx NO IT IS NOT! how could you add $3000 on top of the dealer sales price? right.... Commission... PYRAMID SCHEME!!!! Then they added USELESS ADD ONs like, PAINT PROTECTION, GAP INSURANCE Which you don't have to get from them. Ask your insurance if they cover GAP and you'll save A TON OF MONEY!!! THOSE ADD ONs ARE OPTIONAL! YOU DON'T NEED IT. No wonder the turnover rate is big on this one! GO TO ANOTHER DEALERSHIP!!! AN HONEST DEALERSHIP! THIS DEALERSHIP WILL MILK YOU OUT OF YOUR MONEY!!! They tried to get my trade-in almost for free + whatever thousand dollars in their pocket just to get the car that I want. Apparently the bank that I was approved for "NEEDS" my trade-in to get funded for the car that we want. I am aware that the "FUNDING BANK" needs some commission too but luckily for me, things happen for a reason! if I could go back in time and fix my mistake I would in a heart beat! this place is not worth your business! this is my second time going to a car dealership and never again will go to another one! GO IN A DEALERSHIP WITH YOUR OWN BANK APPROVED AUTO LOAN, BUY YOUR CAR WITH CASH or ORDER THE CAR YOU WANT AND PAY WITH CASH! Which I will be doing in a couple of months! Take my word and don't deal with this place! take your hard earned money somewhere else!!!! More

Horrible service Where do I start with this place. Stupidly I bought a second car off this place. When buying my used X5 I wanted them to take a roof rack off another Where do I start with this place. Stupidly I bought a second car off this place. When buying my used X5 I wanted them to take a roof rack off another one and that was in the deal and they said they would get me one. After two weeks I call back and get the run around only to get an email a couple hours later with an file on it. I open it up to an invoice of over $300. I call and they tell me they never said they would give me a roof rack. Of course my sales guy no longer worked there because they have such a high turn over rate. Then I google the roof rack and they were trying to sell it to me for more then the MSRP. I then stupidly buy the "preferred customer" service plan. Life time car wash and loaners. The first time I take my car in for a $3 car wash I'm waiting for 30 minutes so I tell them to just go get the car and I will be gone. They say it's in the bay. After 1 hr 15 minutes it comes out to a classic $3 car wash I could have done in three minutes. Then the first time I go to get my oil change I am suppose to get a loaner car with the preferred customer plan. They didn't have one ready for ten days. The operator told me the reps are selling them all. So I have to sacrifice and they can't back up the plan they sold me. So much for the $800 preferred customer plan. Then the fuel pump goes after 60k miles and when I ask for the loaner it took them two days to get me one. So much for the preferred customer. It was under warranty and took them three weeks to fix. I then get hit by another car and have it hauled to them. They price it out with the insurance company and bill it out for just over 11 hours. They call me on a monday and say it will be ready on Friday. It is now 15 days after when they told me it would be done and I still DO NOT have it. When I call they don't care and blow me off. So, an 11 hour fix has now been 24 days and I still do NOT have my x5 back. Please listen to me and go buy from a different dealership. They are horrible, will wine and dine you to sign and then you are completely forgotten. If my company ran like this I would have filed bankruptcy years ago. I am a few months away from getting a new car and it will NOT be form this horrible dealership. Please run from this place and go to a dealership that has service. More

Terrible customer service. Don’t send your teenager here. Their customer service doesn’t apply to teens. My son and I purchased a one year old i3 (his first car) and went to the Don’t send your teenager here. Their customer service doesn’t apply to teens. My son and I purchased a one year old i3 (his first car) and went to the old dealership with technical questions about charging, programming and the low mileage the car seemed to get (only charging to 50 miles). The service tech told us we should go to the new dealership by the freeway and ask for Gabe, they refer to him as the genius. My son needed to go to school so I told him to go by afterwards and see Gabe. He text me at 3:30 saying he was there and told a older woman with white hair and bright red lipstick he would like to speak with Gabe, she told him to be seated and wait. He sat down and patiently waited. At 4:00 I texted to see if spoke with Gabe yet, he told me hadn’t. I asked him if anyone said anything to him and replied- no, no one is making eye contact with me and just walking past. At 4:15 he told me his i3 only had 18 miles left and he was fearful it wouldn’t make it home. This is part of our problem. In the morning with a full charge it only has 58 mile capabilities. After a 13 mile drive to school and a 5 mile drive to bmw it was down to 18 miles. So I told him to have them charge it there. He told me even though their open they don’t have a charger. I could sense they weren’t paying attention or being respectful to him and i drove down. I got there at 4:30 and saw the older lady speaking with my son. I asked her what was happening and she said “ I don’t know why the service tech sent you here you obviously have a mechanical issue (I asked her then why she had my son wait an hour. Which she ignored). I explained they told me it was a programming issue and they told us to come here and see Gabe. She laughed and said “Gabe’s not here he left awhile ago”. I asked her then why she would have my son wait for a person that isn’t even there. She smerked again and said he’s not here and we should go back to the old dealership. I only found out afterward that everyone I spoke to said San Luis Obispo BMW is one the worst dealerships around and everyone goes out of their way to drive to the Santa Maria dealership for any BMW needs. This experienced has totally soured us so badly, I immediately sold the car will never own another BMW again. Above all I hope this experience will also serve as a warning to others about the complete lack of respect they have towards younger clients and confirm its well worth the drive and time to go to any other dealer except this one More

Lacking in service The BMW service team has got to be the most unfriendly and unhelpful group I have ever encountered. I bought a pre-owned BMW and was sold a prepaid ma The BMW service team has got to be the most unfriendly and unhelpful group I have ever encountered. I bought a pre-owned BMW and was sold a prepaid maintenance program for $2695. Having traded in a BMW Z4 for a BMW 328i, I know how expensive maintenance is, so I felt it would be just that, a prepayment of service during the three years under the plan. Well, turns out THIS BMW 328i only need service when the computer says so. In 3 years, I received a whopping 2 oil changes and 2 wiper blade replacements only because I ASKED to have them done. The on board computer said I needed brakes, but visual inspection said I did not. According to BMW service, my brakes are good for another 35k miles. Must be amazing brakes since the car has 56k miles and has not had a brake job. Promises were made that I could cancel the prepaid maintenance package and get back the unused portion. Turns out that the finance manager (who is now at Perry Ford ) was wrong. My sales woman had also thought the same was true when I recently spoke to her. The GM of Coast won't return my phone call or email. I asked for a measly 60k check up and was told no because I'm at 56k. Prepaid maintenance is NOT the same as insurance. I was sold on the fact that the car would need service every 10k miles. The on board computer thinks otherwise. Oh, but I can get a "free" car wash and a cup of coffee anytime I visit the dealership. More

Excellent Customer Service Worked with Mitch to get into a previously enjoyed BMW 3 Series. He was incredibly knowledgeable of the inventory and excelled at finding us a vehicl Worked with Mitch to get into a previously enjoyed BMW 3 Series. He was incredibly knowledgeable of the inventory and excelled at finding us a vehicle the checked off all our boxes! Couldn't be happier with the vehicle or with the service we received from Mitch! More

Great dealership Had a little misunderstanding with what was covered,, but the GM Vince stepped in to make it right. I will coming back forour next car purchase. Had a little misunderstanding with what was covered,, but the GM Vince stepped in to make it right. I will coming back forour next car purchase. This a good dealer with great deals More

Passionate and Honest Sales Professional I was in the market for a 4 series and came across one in Coast BMW. As I am located in the Bay Area, I initially inquired some info on it and Daniel I was in the market for a 4 series and came across one in Coast BMW. As I am located in the Bay Area, I initially inquired some info on it and Daniel helped me through the entire process, from getting more pictures to all sorts of general questions. When returning from Los Angeles during the Labor Day Weekend, I decided to drop by and take a look. On the way there, Daniel called me to offer my friend and I some Starbucks coffee and had them ready when we arrived the dealership. Before the test drive, Daniel presents the features inside and outside of the car along with the structural engineering principles of how the chassis is designed. To be honest, he is the first one who was able to do so, out of over a hundred of salesman I have met. He ensures I spent enough time to test and learn the vehicle before looking at the financials. The buying process was pressure free, he did not use any language or tone to encourage me to become a BMW owner, and that is during my 2 hours grinding with him. No, he did not make me to stay in the dealership, it was me who was debating the entire time. He also offered to buy me dinner since I was traveling back to the Bay Area but I declined. I have not met such a sincere and knowledgeable car sales professional, not from the Bay Area BMW, Mercedes, Infiniti, and some of the Lexus locations. There were some hiccups with the Sales Manager's "thinking out loud" and initial paperwork typos, but they have nothing to do with Daniel. Thank you for making my buying experience great. Thank you Daniel for restoring my faith in the car sales professionals and keep up the good work! I look forward to working with Daniel again! More

impromptu X2 I was not planning to drive 4-5 hours up north to buy next car, but once I had seen the level of professionalism and transparency offered by Vincent T I was not planning to drive 4-5 hours up north to buy next car, but once I had seen the level of professionalism and transparency offered by Vincent Troncoso and his team - Christian, Bobby, and Daisy. They covered the cost of my travels, and had me in, and out of my old BMW, and on the road in a new X2 in 2 hours flat. If you're looking for a no BS, up-front approach, I can recommend this store! More