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Principle BMW of San Antonio

San Antonio, TX

Overview
Reviews
Vehicles
4.7
1,372 Reviews
Call Dealership (210) 732-7121
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15507 I-10 West

San Antonio, TX

78249

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Showing 1,372 reviews

March 31, 2025

The service personnel at BMW of San Antonio always does an excellent job of making sure my car is operating correctly. I value what they do for their clients. More

by Monica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donavan Hargrove
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March 31, 2025

Principle BMW provides excellent service. We are repeat clients and are very pleased with the quality of our vehicles and the service we receive at Principle BMW. More

by Delina_email
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Pullman
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March 26, 2025

The Principle BMW of San Antonio service center is outstanding. The staff goes beyond what is expected to insure the customer stays informed and satisfied. More

by rey1406
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Marrero
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Mar 28, 2025 -

Principle BMW of San Antonio responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. Please don't hesitate to reach out if there's anything additional we can do for you.

March 25, 2025

I had to bring my car in because of a brake system error. They said just bring it in, no appointment necessary. I brought it in and I got a loaner night away. Fixed the issue after a few days. More

by Yolanda Hamilton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Watson
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Mar 29, 2025 -

Principle BMW of San Antonio responded

Hello Yolanda, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

March 25, 2025

They were able to work on my car in just 2 days since I was visiting and crunched for time. And was able to drive it back home 295 miles without any issue. So far so good. More

by MFP of Fort Worth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Gamboa
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Mar 27, 2025 -

Principle BMW of San Antonio responded

Hello, thank you; we appreciate your feedback! We look forward to your next visit! Take care!

March 25, 2025

Paid almost $400 for a key fob and it isn’t programmed to work on my car. Live an hour and a half away and now gotta find time to get this corrected. Not happy to say the least! More

by Emcc.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Baerga
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Mar 27, 2025 -

Principle BMW of San Antonio responded

Good Morning Mr. Smith, We are truly sorry to hear about the trouble you’ve encountered with your key fob. I see you mentioned working with me, and this is the first I’m hearing about the issue. I also noticed you called to inform our team of the issues last night after we had closed, around 8pm. John will be reaching out to you today to help walk you through the setup process. In some cases, it can take a little time to sync the key properly. A helpful tip is to hold the new key up to the steering column (without the second key in the vehicle) and repeatedly press the start/stop button until the vehicle recognizes the new fob. Please rest assured, John will be in touch today to assist you further. Best regards, Anthony Baerga

March 19, 2025

We really like this dealer. The customer service was great! Our salesman was very knowledgeable and courteous. More

by Vinceboyd1542
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farid
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Mar 22, 2025 -

Principle BMW of San Antonio responded

Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.

March 18, 2025

Great customer service. No high pressure sales. Relaxed atmosphere. Fair trade in value. Good people. More

by hotchkissa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brad Lilley
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Mar 20, 2025 -

Principle BMW of San Antonio responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

Mar 23, 2025 -

Principle BMW of San Antonio responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

March 17, 2025

My sales representative Rafael Lara was great assistance with my search for my vehicle. He showed comprehensive in the models of the vehicles and provided prompt and accurate customer service. You can defin More

by johnathan21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Lara 5 stars
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Mar 20, 2025 -

Principle BMW of San Antonio responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. Please don't hesitate to reach out if there's anything additional we can do for you.

Mar 23, 2025 -

Principle BMW of San Antonio responded

Hi, we're happy you found our staff to be so supportive during your experience here at Principle BMW of San Antonio. Please don't hesitate to reach out if there's anything additional we can do for you.

March 15, 2025

Always great service at Principal BMW! Communication is always quick and loaner car was great. More

by daryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Cantu
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Mar 20, 2025 -

Principle BMW of San Antonio responded

Hello Daryn, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

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