BMW of Rockville

Outstanding Customer Service The service at BMW Rockville was outstanding. Joy Chilcoat is an excellent service advisor who places great importance on customer service and satisfa The service at BMW Rockville was outstanding. Joy Chilcoat is an excellent service advisor who places great importance on customer service and satisfaction. Joy is also very responsive when I leave a message for her More

Long time customer. Maria continued the great experience. Maria Cocino made buying my new 330i a pleasure! Maria is a delight to work with. Her enthusiasm for BMW is infectious. She is professional and v Maria Cocino made buying my new 330i a pleasure! Maria is a delight to work with. Her enthusiasm for BMW is infectious. She is professional and very knowledgeable about the entire fleet. She answered every question I had thoroughly. Her patience during my test drives, allowed me to feel confident of my model choice. When it came to the final deal, she was s tenacious negotiator, on my behalf. Maria and the financial team at Rockville BMW were wonderful to work with. More

Awesome service from start to finish! Thank you so much Kurun for making my lease purchase an amazing one! You were so kind, patient and understanding from start to finish! Thanks for all Thank you so much Kurun for making my lease purchase an amazing one! You were so kind, patient and understanding from start to finish! Thanks for all your hard work, the great deal and conversations. When I came in yesterday I had an unsure idea of what to expect because my previous unhappy experience at your dealerships 3 years ago led me to another dealer for my lease. You changed my mind and made me a happy person today! Thanks again for all of your hard work! I really appreciate it! I will be back in three years to see you for sure! More

Car service for prompted notices Excellent service attention to my concerns. Professional approach and timely service; no appointment was necessary to address my issues. Service res Excellent service attention to my concerns. Professional approach and timely service; no appointment was necessary to address my issues. Service response was friendly and support staff was accommodating. More

Excellent prompt service Called at noon, dropped my car off at 1:30, and it was ready to go by 6pm, everything working very well! A big thank you to Eric aNd the BMW folks! Called at noon, dropped my car off at 1:30, and it was ready to go by 6pm, everything working very well! A big thank you to Eric aNd the BMW folks! More

Service advisor Cates Sr. Was very professional and I was pleased with the work done. It did take longer than I thought since I had an appointment. I had an o advisor Cates Sr. Was very professional and I was pleased with the work done. It did take longer than I thought since I had an appointment. I had an oil and brake fluids changed and a head light change. Had an appointment at 11am. Got there at 10:28 aug.27 and waited for car. The service was completed at 14:25. Thought time was lengthy due to the fact I only had an oil , drake fuild and light changed. More

Fantastic I recently worked with Maria and now must sing her praises. She is genuine and first class. Her demeanor and approach to sales was perfect. She was pr I recently worked with Maria and now must sing her praises. She is genuine and first class. Her demeanor and approach to sales was perfect. She was prompt in responding to communications, she asked good questions, and listened to what I had to say. Her candor and willingness to provide complete and thoughtful answers was much appreciated. She was organized, prepared and informed about the BMW product and other cars on the market. Personable and courteous, she was also generous with her time. I would highly recommend working with Maria! I also recognize the excellent work done by Kitk Patel in Finance. Job well done and Rockville BMW is lucky to have both of you. More

Great Experience I was early into a lease of a BMW that I really didn't care for. It had a big blind spot and required more maintenance than it should have. My sales I was early into a lease of a BMW that I really didn't care for. It had a big blind spot and required more maintenance than it should have. My sales person, Roxaanne Roch-Riga, got me out of that car and into a car that I love, for virtually the same price. I woke up yesterday unhappy and went to bed really happy. More

Highly recommend Maria My husband and I just bought our first BMW with Maria at BMW of Rockville. She was great to work with and made it clear she was happy to spend the tim My husband and I just bought our first BMW with Maria at BMW of Rockville. She was great to work with and made it clear she was happy to spend the time with us we needed to feel comfortable about our decision. Maria was friendly and warm, which helped to make the whole experience more fun and relaxing. She was patient while we explored many options and test drove several cars. You can tell from working with her that she likes to keep her clients happy and has built many long term relationships with her clients. More

Regular Maintenance Service Dealer punctually began service at the designated appointment time and offered me the option of waiting in a relatively comfortable customer lounge st Dealer punctually began service at the designated appointment time and offered me the option of waiting in a relatively comfortable customer lounge stocked with morning snacks and drinks. The Service Advisor, Ali Souley, is knowledgeable, helpful and attentive; and made certain that I was totally comfortable and content before leaving the BMW of Rockville. More