BMW of Rockville

Buying a Car Can be a pleasant experience! Who would believe that buying a car could actually be a pleasant experience? But it was, thanks to Roxanne! My husband and I had decided to turn in Who would believe that buying a car could actually be a pleasant experience? But it was, thanks to Roxanne! My husband and I had decided to turn in our Acura's and, on a whim stopped into the BMW showroom on Rockville Pike. From the moment we opened the door, we were greeted with pleasant personnel -- no hard selling (I guess BMW sells itself). From picking the right cars for us, to signing on the dotted line, the entire process was efficient, effective, and yes, pleasant! Thank you Roxanne and BMW! More

The service was excellent, expeditious and there was no pressure to do anything that wasn’t yet needed. Will come back to service my car here. pressure to do anything that wasn’t yet needed. Will come back to service my car here. More

Excellent, efficient service. Great communication and responsive Awesome service department . Diagnosed problem and took all steps to address likely cause of issue Would absolutely have them serv responsive Awesome service department . Diagnosed problem and took all steps to address likely cause of issue Would absolutely have them service vehicle again More

My third and fourth BMWs with Roxanne After a perfectly horrible experience with the a sales person from the dealership in 2015, we were fortune to met Roxanne. She helped us buy an X5 an After a perfectly horrible experience with the a sales person from the dealership in 2015, we were fortune to met Roxanne. She helped us buy an X5 and a 4 Series at the time. We found her to be responsive, knowledgeable and effective. Most importantly, she was very respectful of our time. Fast forward to 2020. We were again in the market for 2 new cars. Relying on Roxanne, we found the BMWs that best met our needs (an 8 Series and a 2 Series). Again, Roxanne make the process from looking, arranging multiple test drives, negotiating pricing, coordinating with service and delivery seamless. At every step she was transparent, responsive and creative. She found solutions to address our needs and again respected our time. We highly Roxanne. More

Maria was fantastic to work with and I cannot recommend her enough. I felt absolutely no pressure working with her even when I told her I was on the fence about purchasing a BMW. The entire process when I her enough. I felt absolutely no pressure working with her even when I told her I was on the fence about purchasing a BMW. The entire process when I decided to purchase from BMW of Rockville was equally pleasant and enjoyable. I'm very happy with my purchase and the customer service I received. More

Excellent customer service with Emmitt Green I was very happy with our experience with our client advisor, Emmitt Green. He is excellent at what he does. His calm, personable, and kind demeanor I was very happy with our experience with our client advisor, Emmitt Green. He is excellent at what he does. His calm, personable, and kind demeanor made the experience of the sales process run smoothly and pleasantly with him. He was very helpful in identifying a car I would like based on my specifications, and was helpful throughout the entire process. He was proactive in trying to expedite the process of buying the car as much as possible. He is a great asset to the dealership and BMW. More

Most recent experience was great. Mark Gaunt was my service advisor. He was knowledgeable friendly and processed my vehicle quickly. He set me up with a loaner which I definitely needed and appreciated service advisor. He was knowledgeable friendly and processed my vehicle quickly. He set me up with a loaner which I definitely needed and appreciated. I expected to get my vehicle back late in the day or have to wait until Monday as this was a Saturday drop off. Pleasantly surprised to get the call it was ready early afternoon. I appreciate the Work of both Mark and the tech to get my vehicle back to me so quickly. More

It was a great experience to work with Ms. Maria while we were trying to finalize our vehicle selection. She is a thorough professional and worked meticulously to help finalize the desired car. She demonstra were trying to finalize our vehicle selection. She is a thorough professional and worked meticulously to help finalize the desired car. She demonstrated excellent customer service and we were really impressed by her pleasing and polite nature and her depth of knowledge about the vehicles. She answered all our questions patiently and diligently and was instrumental in our purchase. Thanks Maria and we will surely recommend you to our family and friends! More

Prior to servicing my BMW I dreaded going into service my vehicle. When I went to Rockville service department it was very different Joy is always smiling & ready to help you. vehicle. When I went to Rockville service department it was very different Joy is always smiling & ready to help you. More

Roxanne Roch Roxanne was very knowledgable, professional and genuinely cared about me and what I am looking for in my BMW lease. She is very honest, easy to talk Roxanne was very knowledgable, professional and genuinely cared about me and what I am looking for in my BMW lease. She is very honest, easy to talk to and would highly recommend her to all my family and friends. More