Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of Rockville
Rockville, MD
1,801 Reviews
BMW of Rockville is your go-to destination for all things BMW in the Washington, D.C. area. Located north of Washington, our dealership can be found just off of Rockville Pike and Congressional Lane. From the latest new BMW cars, SAVs, and EVs for sale, to our extensive and diverse pre-owned inventory, BMW of Rockville has it all. Plus, we now accept Bitcoin and other cryptocurrencies as a form of payment. Visit ...
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,801 reviews
April 02, 2020
Jarred was always responsive, reachable and efficient. He was a pleasure to work with. We will certainly come back to BMW Rockville because of our experience. was a pleasure to work with. We will certainly come back to BMW Rockville because of our experience. More
by CDC
Employees Worked With
Jarred Brown
April 02, 2020
The people in service were great - accommodating, polite, and thoughtful. The porters used gloves, Joy kept me informed, work was done in a timely manner. Was a little surprised that car was not vacuumed b and thoughtful. The porters used gloves, Joy kept me informed, work was done in a timely manner. Was a little surprised that car was not vacuumed but no big deal especially during this lockdown - just grateful it was picked up and returned. Nancy More
by NW
Employees Worked With
Joy Chilcoat
March 25, 2020
I had a terrible experience with BMW of Rockville. I brought my new M4 CS to them because it was making a weird noise anytime I make a right turn. I drove with the service advisor JC so he could hear th brought my new M4 CS to them because it was making a weird noise anytime I make a right turn. I drove with the service advisor JC so he could hear the noise and after he heard the noise several times he said this isn’t a normal noise and they will get it checked out with the tech. I asked him if I could go a test drive with the tech to show him the noise and he said no because he’s heard it a few times so he knows how to make the noise. He had documented everything and had me sign the paper claiming that he heard the noise etc. So he calls me back that evening and says he confirmed the noise with the technician on a test drive and they are going to fix the problem and give me updates tomorrow about it. So he calls me back the next day and says that they only heard the noise once with the technician and since the car has low mileage they don’t want to take it apart and then to bring the car back when the noise is more pronounced and that I should just come pick the car up with the noise still happening. I was very angry that they didn’t want fix the issue and since they didn’t wanna fix it what if it leads to more issues. So I told them I was going to call them back in a few minutes to decide if I should just take it to another dealer. So I called them back several times and I could never reach JC again. So I just came to BMW to pick the car up. They gave me a paper claiming they never heard the noise with the tech but on the phone he said he heard the noise with the tech. When I sat in the car I saw the mileage was 2130 but when I left the car their it was 2077. Even on the paper it says in with 2077 miles and out with 2080 miles. What dealership goes on a 50 mile test drive?? I also saw that the car was in all the sports modes so it looks like they just took the car for a joy ride. I tried to call them back for the past several days and anytime I would try to get in touch with JC it never happened. They said they will give me a call back and make me a priority but that never happened. This is the worst experience ever and no one should ever take their car to the BMW of Rockville. Terrible customer service. More
by Raj Bassan
Employees Worked With
Juan Rodriquez
March 25, 2020
Old Fashioned BS like I was buying a 1970 Chevy Suvin played games the whole time, gave me fake inventory numbers so I couldn't see the car, and continued to do and say anything in order to get me " Suvin played games the whole time, gave me fake inventory numbers so I couldn't see the car, and continued to do and say anything in order to get me "just to come in." All I wanted was a price on a car, and to see what that car was. He literally sent a fake inventory number. All of this in an attempt to stop me from cross-shopping. Passport BMW earned my business in a straight forward and honest manner. More
by JoeyH
Employees Worked With
Suvin Viswanathan
March 22, 2020
Amazing amazing! I should start by saying that even though I live A LOT closer to other BMW locations, I wouldn't dare switch locations as I couldn't work with anyone I should start by saying that even though I live A LOT closer to other BMW locations, I wouldn't dare switch locations as I couldn't work with anyone else unless it's Roxanne Roch at BMW of Rockville. She truly is the sweetest and most caring person you'll encounter while also making your shopping experience the easiest (and smoothest). And it seems as though her kindness and professionalism spreads amongst others as our finance guy (Nico) was just as amazing.....you feel like you are amongst family when going in. Truly grateful for the service and relationship with Roxanne and the rest! Thank you thank you for everything! More
by Carolyn
Employees Worked With
Nicholas, Roxanne Roch
March 18, 2020
Car would just die D'Angelo was quick to respond to get my car in the shop. He also understood my frustration with my issue and had the car an additional day until they D'Angelo was quick to respond to get my car in the shop. He also understood my frustration with my issue and had the car an additional day until they were able to identify and fix the problem. More
by Elezcano
Employees Worked With
D'Angelo Cates
March 13, 2020
Excellent experience, very smooth and easy transaction. Maria C was organized and made the process simple and painless. I’ll be back in a few years. Thanks for the hard work, Maria. Maria C was organized and made the process simple and painless. I’ll be back in a few years. Thanks for the hard work, Maria. More
by Shawnyruss111
Employees Worked With
Maria Cokinos
March 10, 2020
BMW Rockville Service Department is the best and my service advisor JC is the main reason I continue to use their service. Amazing Customer Service! service advisor JC is the main reason I continue to use their service. Amazing Customer Service! More
by ShanLJ
Employees Worked With
Juan Rodriquez
March 06, 2020
I was very happy with the sales process and with Roxanne’s warm and professional approach. I had no plans to purchase a car, but when my 2014 BMW diesel’s drivetrain collapsed, I needed a pre-owned Roxanne’s warm and professional approach. I had no plans to purchase a car, but when my 2014 BMW diesel’s drivetrain collapsed, I needed a pre-owned car in excellent condition to replace it. I bought a 2017 4-series Gran Coupe with Roxanne’s able assistance and am happy with the outcome. More
by tbnh1945
Employees Worked With
Roxanne Roch
