BMW of Rockville

Went today to the new location in Rockville for service. My advisor Juan was late, but Russ came to the rescue and took care of me. My advisor Juan was late, but Russ came to the rescue and took care of me. More

When my check engine light began to go on intermittently I asked BMW Rockville to identify the source of the problem. After providing my complete service records, I authorized a diagnostic test ($163) and I asked BMW Rockville to identify the source of the problem. After providing my complete service records, I authorized a diagnostic test ($163) and finally the recommended repair ($504) to correct the resulting fault code. The repair had no effect at all on the light or my BMW’s performance. The service manager then recommended replacing my new coils and plugs with OEM parts ($400). I declined because he refused to guarantee that this would at least identify what was wrong. The service manager was polite and I got a free loaner for four days. On balance I paid $667 for nothing but it could have been worse. More

Great dealership. Service was excellent and my service adviser quite very professional, friendly and helpful. Was be to get and out seamlessly on time. Waiting area was perfect, quiet and clean. I give th adviser quite very professional, friendly and helpful. Was be to get and out seamlessly on time. Waiting area was perfect, quiet and clean. I give them 5 stars! More

As Always, the General Sales Manager, Nicholas Popovici is the epitome of what it means to be a professional in the BMW World. He worked diligently with the client advisor, Marshall Douglas to find me EXA is the epitome of what it means to be a professional in the BMW World. He worked diligently with the client advisor, Marshall Douglas to find me EXACTLY what color combination I wanted in an M5 and within 48 hours had the car on the lot ready for delivery. Marshall Douglas kept me informed every step of the way and since he's an M owner also, enlightened me about all the intangibles on the vehicle. Nick in the finance department was very straightforward and to the point and made me feel great about the purchase. The building is gorgeous but without Nicholas Popovici and Marshall Douglas, it would be just another BMW showroom in the area! More

I took my vehicle in without an appointment because I had a flat tire, fortunately I have runflat tires which means you can drive on them while they’re flat. The service department took me in right away with a flat tire, fortunately I have runflat tires which means you can drive on them while they’re flat. The service department took me in right away without a question and even came out doors to speak with me because I did not want to go inside the building due to the pandemic. My service rep Joy Chilcoat Was very helpful and recommended the services she felt like my car was due and needed. I did not need the vehicle back right away so they had it ready by the next morning and again joy met me outside to conduct the paperwork and provide me with my car keys. The vehicle was washed and sanitized after it was serviced. More

Love my new car. Everyone worked with me to honor our agreed upon monthly payment. I will be using them again to lease another car in three years. Ask for Marshall. He rocks!! agreed upon monthly payment. I will be using them again to lease another car in three years. Ask for Marshall. He rocks!! More

It’s a great new facility with friendly responsive staff. Ali was very helpful and understood exactly the right serve that my vehicle needed for proper maintenance. Ali was very helpful and understood exactly the right serve that my vehicle needed for proper maintenance. More

Excellent service. Attentive care. Personal experience. Great service!! Would recommend to anyone! Knew immediately what the problem was and ordered part. Great communication and kept me informed the whole Great service!! Would recommend to anyone! Knew immediately what the problem was and ordered part. Great communication and kept me informed the whole time More

Friendly, efficient service, done on time. Washed and cleaned car while h was much appreciated. Nice new modern facility. Will return for service again as needed cleaned car while h was much appreciated. Nice new modern facility. Will return for service again as needed More