BMW of Rockville

Recently I had my BMW serviced and was disappointed. This was my experience. First the service department advisor suggested a coolant flush which was already done 12 months ago and not due. Fortunately, This was my experience. First the service department advisor suggested a coolant flush which was already done 12 months ago and not due. Fortunately, I caught that right away and it was not ordered. Then a condition-based vehicle check was ordered instead of the complimentary multipoint inspection coupon service (gave the coupon). I also ask the advisor about a cabin air filter quote and agreed to have it replaced. This is where things got miscommunicated because of misunderstanding. What I wanted and got were two different things. They did the vehicle condition check and charged me and did not perform the cabin air filter change. Prior to taking the vehicle in for service I noticed from the last service done, one single air filter housing clip missing. They did not stock this clip and now waiting for the part. Additionally, I left two messages for two of the service managers concerning my experience and have yet to receive a courtesy call back. When customer service declines because of increased service demands that's not a good sign. Finally, there was no one available at the payment area to pay the invoice. Fortunately, I was able to pay with the service advisor which was the one good thing. In conclusion I only brought the car in for a yearly oil and filter change, 2yr brake flush, cabin filter, and a single engine air filter housing clip. So, my car still needs the cabin filter and engine air filter securing clip. More

I would like to express my dissatisfaction and share my unpleasant experience with one of your dealerships. I would also like to file a formal complaint against this dealership for shady business pract my unpleasant experience with one of your dealerships. I would also like to file a formal complaint against this dealership for shady business practices. I purchased a 2021 Tesla model 3 from BMW of Rockville as an out of state buyer. I reside in California while the dealership is located in Maryland . So I purchased the vehicle sight unseen and depended on the honesty of the salesperson named Alwyn Alli. My cashier's check arrived at the dealership on March 1, 2024. And all paperwork was completed and sent back with FedEx the same week. It has now been almost two months and I have not received the vehicle registration, title or plates. I have made several attempts to contact the dealer and haven't heard back from anyone. I have left several voicemails with their finance department (Mina Awad, Taylor James and Nikolay Mursin) and haven't heard back. James Taylor claims there was a delay with the processing because of the vehicle inspection form which I returned to him the next day. I have the email thread attached with date stamps. James Taylor requested the form 3 weeks after my purchase of the vehicle leaving me to believe he didn't process the paperwork until a few weeks after my purchase causing the delay himself. The temporary tags expire May 3rd 2024 leaving me with no choice but to not drive the vehicle to avoid the risk of a traffic ticket and impound. The other issue I experienced with this dealership has to do with the salesperson Alwyn who sold me the car. Not only was he unreachable and not helpful in anyway, but he also lied to me in regards to the condition of the vehicle. I asked Alwyn numerous times if the vehicle has had any body imperfections or has had any body work done to it. He kept confirming to me that it did not and that the car is pristine with not a single scratch or imperfection. Once the vehicle was delivered I immediately noticed a big scrape on the passenger side rocker panel as well as a front bumper that was clearly painted. I also reviewed the camera footage that the Tesla dashcam records and I see it being driven from BMW of Rockville to a body shop nearby named "Car Source" where it had the front bumper painted. I called the body shop and was able to acquire the bill from the bodywork completed. (Please see attachment) Not only does it shock me that a BMW dealership would take their cars to a mediocre body shop but that their sales people lie and cheat their customers to believe the car hasn't had any body work done. The painted bumper is so obvious because there is over spray and signs of a cheap paint job done (see pictures of over spray on trim and sensors not matching). I requested all service and reconditioning records of the vehicle but Alwyn just sent me the 50 point inspection and intentionally left out the body shop records. He hid this information from me that would have prevented me from buying this vehicle. Instead he lied and said the only reconditioning the vehicle had was a scrape on the wheel and that's all. I attached screenshots of our communication with unhelpful and slow responses. Either Alwyn would respond several days later or not at all. Now the scrape on the rocker panel is also a big problem, as I received quotes from Tesla of $2800 to have it repaired. This scrape was there before the vehicle was transported as pictures prove. But Alwyn is claiming the transportation company did this which is false. At this point I am beyond frustrated and upset that I may have to seek legal action against this dealership. This complaint will also be sent to BBB and posted on ALL review sites until a solution has been provided. More