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BMW of Rockville
Rockville, MD
1,792 Reviews
BMW of Rockville is your go-to destination for all things BMW in the Washington, D.C. area. Located north of Washington, our dealership can be found just off of Rockville Pike and Congressional Lane. From the latest new BMW cars, SAVs, and EVs for sale, to our extensive and diverse pre-owned inventory, BMW of Rockville has it all. Plus, we now accept Bitcoin and other cryptocurrencies as a form of payment. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,792 reviews
May 29, 2024
I would like to express my dissatisfaction and share my unpleasant experience with one of your dealerships. I would also like to file a formal complaint against this dealership for shady business pract my unpleasant experience with one of your dealerships. I would also like to file a formal complaint against this dealership for shady business practices. I purchased a 2021 Tesla model 3 from BMW of Rockville as an out of state buyer. I reside in California while the dealership is located in Maryland . So I purchased the vehicle sight unseen and depended on the honesty of the salesperson named Alwyn Alli. My cashier's check arrived at the dealership on March 1, 2024. And all paperwork was completed and sent back with FedEx the same week. It has now been almost two months and I have not received the vehicle registration, title or plates. I have made several attempts to contact the dealer and haven't heard back from anyone. I have left several voicemails with their finance department (Mina Awad, Taylor James and Nikolay Mursin) and haven't heard back. James Taylor claims there was a delay with the processing because of the vehicle inspection form which I returned to him the next day. I have the email thread attached with date stamps. James Taylor requested the form 3 weeks after my purchase of the vehicle leaving me to believe he didn't process the paperwork until a few weeks after my purchase causing the delay himself. The temporary tags expire May 3rd 2024 leaving me with no choice but to not drive the vehicle to avoid the risk of a traffic ticket and impound. The other issue I experienced with this dealership has to do with the salesperson Alwyn who sold me the car. Not only was he unreachable and not helpful in anyway, but he also lied to me in regards to the condition of the vehicle. I asked Alwyn numerous times if the vehicle has had any body imperfections or has had any body work done to it. He kept confirming to me that it did not and that the car is pristine with not a single scratch or imperfection. Once the vehicle was delivered I immediately noticed a big scrape on the passenger side rocker panel as well as a front bumper that was clearly painted. I also reviewed the camera footage that the Tesla dashcam records and I see it being driven from BMW of Rockville to a body shop nearby named "Car Source" where it had the front bumper painted. I called the body shop and was able to acquire the bill from the bodywork completed. (Please see attachment) Not only does it shock me that a BMW dealership would take their cars to a mediocre body shop but that their sales people lie and cheat their customers to believe the car hasn't had any body work done. The painted bumper is so obvious because there is over spray and signs of a cheap paint job done (see pictures of over spray on trim and sensors not matching). I requested all service and reconditioning records of the vehicle but Alwyn just sent me the 50 point inspection and intentionally left out the body shop records. He hid this information from me that would have prevented me from buying this vehicle. Instead he lied and said the only reconditioning the vehicle had was a scrape on the wheel and that's all. I attached screenshots of our communication with unhelpful and slow responses. Either Alwyn would respond several days later or not at all. Now the scrape on the rocker panel is also a big problem, as I received quotes from Tesla of $2800 to have it repaired. This scrape was there before the vehicle was transported as pictures prove. But Alwyn is claiming the transportation company did this which is false. At this point I am beyond frustrated and upset that I may have to seek legal action against this dealership. This complaint will also be sent to BBB and posted on ALL review sites until a solution has been provided. More
by simonsajadi
Employees Worked With
Alwyn
May 28, 2024
I had a GREAT experience buying a used car from BMW Rockville. My sales agent, Hwevin, was fantastic. He communicated with me throughout the process, and even delivered the car to my house! It's a b Rockville. My sales agent, Hwevin, was fantastic. He communicated with me throughout the process, and even delivered the car to my house! It's a beautiful 2022 Bronco Wildtrak and it was very reasonably priced. In addition, after purchasing the car, I discovered that there was damage to the soft top. Hwevin and the dealership stood by their promise and ensured the issue was fixed the right way so I did not have to return the car (which I did not want to do). In addition, as an Autonation dealer, they have warranty packages that are better than most. I appreciated that there was little to no "pressure" to purchase one or use their financing. It was a very pleasant experience and that made the hassle of buying a car so much better. Can't recommend Hwevin and BMW Rockville enough! More
by egmccann
Employees Worked With
Hwevin
May 24, 2024
I had a great experience purchasing my vehicle at BMW of Rockville. I had made an appointment the day before with Stephen. I was greeted on the morning of arriving at the dealership and was able to discus Rockville. I had made an appointment the day before with Stephen. I was greeted on the morning of arriving at the dealership and was able to discuss the vehicle of my interest. I test-drove the vehicle and learned about the features. The buying process was very seamless, easy, and quick. Paul assisted me with completing my finance papers with ease. I was happy to learn that I did not have to spend all day at the dealership, unlike my previous car-buying experiences! Everyone was friendly and professional and the atmosphere was cool and calm. If you are seeking a BMW, I recommend BMW of Rockville as your choice of dealership for outstanding customer service. More
by KESHIAH
Employees Worked With
Stephen, Paul
May 23, 2024
Excellent customer service! Purchased my second vehicle from this location, and was very satisfied with my experience. Marshall assisted me with upgrading my vehicle and it was Purchased my second vehicle from this location, and was very satisfied with my experience. Marshall assisted me with upgrading my vehicle and it was a pleasure working with him again. Definitely will be returning in the future! More
by jwills2014
Employees Worked With
Douglas, Marshall
May 22, 2024
This was our family's second X5 purchase from BMW of Rockville in one year. Both times it was a wonderful experience dealing with Ahmad Hanif. Ahmad patiently and caring helped us with the purchases ta Rockville in one year. Both times it was a wonderful experience dealing with Ahmad Hanif. Ahmad patiently and caring helped us with the purchases taking the time to answer our questions. The dealership even arranged for personalized live training on the vehicles' features. Excellent experience! More
by veenaksegal
Employees Worked With
Ahmad Hanif
May 22, 2024
It has been a pleasure working with Suvin And I would highly recommend his service in the dealership. My local BMW dealership in Indiana was not able to build a new X4 that I wanted, however, Suvin had highly recommend his service in the dealership. My local BMW dealership in Indiana was not able to build a new X4 that I wanted, however, Suvin had an allocation code available. Literally everything from the build to the delivery was done long distance. I appreciated his level of communication and oversight, making sure it was a smooth transaction. More
by Amanda M.
Employees Worked With
Suvin Viswanathan
