BMW of Rockville

My first service experience and BMW of Rockville and I have to say I was very satisfied with the amazing service. My service advisor Juan Carlos made sure he took care of every detail. Definitely went abo have to say I was very satisfied with the amazing service. My service advisor Juan Carlos made sure he took care of every detail. Definitely went above and beyond to ensure my vehicle was serviced properly. Overall excellent experience. More

This was my second routine annual service at BMW of Rockville, and like every time I am extremely satisfied with the service and the staff. William promptly got me checked in, explained what will be do Rockville, and like every time I am extremely satisfied with the service and the staff. William promptly got me checked in, explained what will be done and kept me informed throughout using the SMS service was new and great this time. Technician even posted a video while servicing explaining what all he checked and how things look under the car, this is great and really appreciate the transparency. Service center was kind enough to provide wash and vacuum as courtesy. To close, William took care of paperwork and helped to checkout at speed. Overall great experience, and five stars to William for his excellent customer service/care. Thank you. More

Joel Mugashi is an Excellent service rep who is efficient, personable, and courteous. However, as I drove away The car started to shudder - Something which I would’ve thought the Technical servic efficient, personable, and courteous. However, as I drove away The car started to shudder - Something which I would’ve thought the Technical service people would’ve picked up in the garage. Pretty inefficient considering the price I paid. Since I’m going to be overseas for about five weeks, I couldn’t return it immediately, but I will bring the car back and expect them to fix this issue. More

BMW of Rockville has top notch service! Always a great experience and the service team is awesome to work with! Always a great experience and the service team is awesome to work with! More

I was able to get in fast and the service people are very nice and not pushy on things I did not want done at this time. It was pretty expensive. nice and not pushy on things I did not want done at this time. It was pretty expensive. More

Great service and ancillary staff. Build was very clean and amenities area maintained. The outlets at the seating area need to be replaced they are loose. Build was very clean and amenities area maintained. The outlets at the seating area need to be replaced they are loose. More

Bad at Every Step [Please continue after this to my Service entry] On a visit to look at new SUVs we were left unattended until we asked after over 5 minutes for a salesman to tell us about their SUV Service entry] On a visit to look at new SUVs we were left unattended until we asked after over 5 minutes for a salesman to tell us about their SUVs and get a general idea of the trade-in value of the car we drove there. A very young man appeared with limited ability to answer our questions. He kept urging us to give over my keys for our 12yo BMW 550i for a test drive to assess it as a trade in. The car had no problems or issues whatsoever when we arrived there. After more than 30 min waiting they brought the keys back saying that after one block the car showed major error lights and was misfiring and wasn't safely drivable. We expressed incredulity at the extreme unlikeliness of this happening and also wondered what took over half an hour. They didn't feel they owed me any explanation or any acknowledgement that this problem appeared while in their hands and so they bore some kind of responsibility. None of the several people I described this to found what happened credible as an unfortunate coincidence, although it is a distant possibility (like winning the sweepstakes). I was stuck having their service department evaluate the car since undrivable for $269. [continue to Service entry] More

excellent and efficient replacement of my right front tire. I only had to wait 2 hours for the emergency even though I had no appointment. tire. I only had to wait 2 hours for the emergency even though I had no appointment. More

Jonathan took me right away, even though it was late Friday before a holiday weekend took good care of my car and communicated well. Friday before a holiday weekend took good care of my car and communicated well. More