BMW of Rockville

Jared was super awesome! Kept me informed of everything that was going on throughout the process. Made sure I had a ride to my appointment. Great service! Kept me informed of everything that was going on throughout the process. Made sure I had a ride to my appointment. Great service! More

William was very helpful in explaining what needed to be done in addition to fixing the recall item. I was given a loaner for the time needed to complete the repairs. done in addition to fixing the recall item. I was given a loaner for the time needed to complete the repairs. More

Jarred is EXCEPTIONAL! ! He understands our needs and makes owning our BMW a pleasure. He made calls to get in wheels and tires for us to make sure we could have our X5M50 ! He understands our needs and makes owning our BMW a pleasure. He made calls to get in wheels and tires for us to make sure we could have our X5M50 on the road again quickly. He gets stuff done! Jared is also very easy to get in touch with and he kept me and my wife up to date on progress and completion. We will keep buying and leasing BMWs because Jarred makes the service experience great! More

Jarred was very attentive and helpful. He made good suggestions about service options and was clear in his discussion about them. All commitments about pick up and priciywere reliable. Gla He made good suggestions about service options and was clear in his discussion about them. All commitments about pick up and priciywere reliable. Glad to have him as my contact. More

The service at BMW of Rockville was overall a good experience, with some caveats. Pros: - Completed service in a day, including tire swaps and alignment. - Service rep was cordial. - Provide Ly experience, with some caveats. Pros: - Completed service in a day, including tire swaps and alignment. - Service rep was cordial. - Provide Lyft ride from their center. Cons: - Had to schedule an appt, couldn't just drop off car for service. - First time there, so entrance signs weren't clear, and some entrance doors weren't working, thus a little less convenient. - Tires were dirty looking after service. - After leaving service center, tire pressure monitor triggered. Apparently the tires were not set at a far too high pressure, so I had to correct the pressure and reset the monitor myself. Minor inconvenience, and at least they didn't lose my valve stem caps this time. More

Jaime was very helpful explaining what was involved in the service, what to expect and afterwards she helped me reset my phone and XM settings. the service, what to expect and afterwards she helped me reset my phone and XM settings. More

Great place and great staff gets you a lift to work and back in a timely manner back in a timely manner More

Excellent service at Rockville BMW service center and the service advisor is also excellent. Thanks the service advisor is also excellent. Thanks More

Salesperson was professional, courteous and helpful in every respect. I had a pleasent and satisfying experience. every respect. I had a pleasent and satisfying experience. More

Friendly and polite service. Job finished on time. Nice new facility. A bit irritated by having to wait almost 30 minutes to check in the car when BMW scheduled my check in time. Job finished on time. Nice new facility. A bit irritated by having to wait almost 30 minutes to check in the car when BMW scheduled my check in time. It only took 30 seconds to check in once it was our turn. More