BMW of Rockville

Made it easy to do business and took great care of me during my purchase! during my purchase! More

Experience with this dealership has caused my complete anguish and disappointment as a long time customer. Their lack of communication, consistency, and customer service, has disappointed me as a customer anguish and disappointment as a long time customer. Their lack of communication, consistency, and customer service, has disappointed me as a customer. I have already escalated my concerns to BMW headquarters and plan on continuing expressing my concerns with how my vehicle was handled, managed, and serviced. More

Service Advisor Zachary was excellent, great communicator and great follow-up. He successfully navigated a third-party warranty repair. and great follow-up. He successfully navigated a third-party warranty repair. More

Juan Carlos Rodriguez, BMW service advisor, provides excellent customer service. He is very responsive to phone calls, always give good advice on what service is necessary and explains why so I can und excellent customer service. He is very responsive to phone calls, always give good advice on what service is necessary and explains why so I can understand. More

Carlos Corredor has now sold us two BMW's and has always provided an exceptional car-buying experience. I was interested in 2023 X5 hybrid and he found the perfect exterior/interior combination with all the provided an exceptional car-buying experience. I was interested in 2023 X5 hybrid and he found the perfect exterior/interior combination with all the safety features I was seeking. Outstanding experience! More

Great experience with BMW Rockville. Customer service is the best I have dealt with in a long ty Customer service is the best I have dealt with in a long ty More

An excellent experience, as usual. After a few bad experiences with BMW of Alexandria, I started coming here for service, even though it was, at the time, significantly further from ho After a few bad experiences with BMW of Alexandria, I started coming here for service, even though it was, at the time, significantly further from home than BMW Alexandria, and I haven't regretted it. I've been so pleased with the service that if I decide to buy another BMW in the future, they'll be the first dealer I speak with. More

Thorough, but ensure you review all 'repairs' especially things you can do yourself. I didn't pre-approve adding windshield washer fluid, and they did it and billed it at a huge markup vs. my replacing it things you can do yourself. I didn't pre-approve adding windshield washer fluid, and they did it and billed it at a huge markup vs. my replacing it myself. So, insist on review of all items, including 'minor' fluids.....such costs can add up quickly here. I discovered grease on my vehicle's carpet after returning home, so will monitor for this next time. The waiting area could be improved. Please, do not have conservative 'news' channels blaring. Mute it, and have it tuned on something neutral that is not disagreeable, like the weather or history channel. I asked 2 employees, and both denied knowing how to turn down the abnoxious TV and change the channel. It made my wait, and that of others in the lounge, much less pleasant than it should have been. More

Service was good as expected, communication with Ali was very good and appreciated. Getting the car washed was a good bonus. very good and appreciated. Getting the car washed was a good bonus. More

Ahmad was outstanding; courteous, responsive and professional! Definitely the kind of individual you want when purchasing a vehicle! I love my new BMW 530i XDrive! Thanks Ahmad for listening to w professional! Definitely the kind of individual you want when purchasing a vehicle! I love my new BMW 530i XDrive! Thanks Ahmad for listening to what I wanted and finding it! You were Awesome! More