BMW of Rockville

Wonderful service. The process was smooth from beginning to end. My Client Advisor took his time with me and made sure my options were explained to me. The process was smooth from beginning to end. My Client Advisor took his time with me and made sure my options were explained to me. More

Rolled in with low air pressure in one tire and the welcoming customer service rep saw the nail immediately. Asking about time for completion, I found out I needed a new tire (ouch). But the replacemen welcoming customer service rep saw the nail immediately. Asking about time for completion, I found out I needed a new tire (ouch). But the replacement was done quickly. I was real happy on the way home. More

BMW of Rockville serviced my previous BMW for 10 years. The staff are always friendly and professional. They know the inventory and are not pushy in selling cars. I kept waiting for more cars to become ava The staff are always friendly and professional. They know the inventory and are not pushy in selling cars. I kept waiting for more cars to become available, starting in September, 2022. I finally ordered a BMW 2 series February 2., 2023 Surprizingly it arrived in late April. I assume several cars arrived at the same time. I waited over 3 hours in the showroom for the lease documents to be completed. Since I had waited since February, I certainly could have waited a few days or a week longer to avoid this frustrating conclusion of my new car purchase. More

Your team did a great job completing a recall repair. Jose Alvarez and the technician that made the repair were very impressive. The repair was made in a timely manner and that was important to us. Jose Alvarez and the technician that made the repair were very impressive. The repair was made in a timely manner and that was important to us. More

Clean, fast and honest,good location. Service personnel great, everyone’s always ready to help, I am glad is so close to my home Service personnel great, everyone’s always ready to help, I am glad is so close to my home More

Terrific! On time service/ recall immediately taken care of/ very polite front desk staff/ truly knowledgeable and helpful service guy”RICK”! On time service/ recall immediately taken care of/ very polite front desk staff/ truly knowledgeable and helpful service guy”RICK”! More

Service performed on schedule in less time than estimated. Very helpful staff and pleasant overall experience. estimated. Very helpful staff and pleasant overall experience. More

William and the service team at BMW Rockville delivered courteous expert efficient service. Great to work with. courteous expert efficient service. Great to work with. More

Initially communications were unprofessional but overcome by Stephan who was professional and friendly. Transaction was fast but we were there at9am when they opened. We were told hard plates would be applie by Stephan who was professional and friendly. Transaction was fast but we were there at9am when they opened. We were told hard plates would be applied but then once the paper work was completed they suddenly said they were out of plates and would mail them.over all the experience was fine, as expected from a high end dealership. My expectations were not exceeded but met. We appreciated how fast our purchase was but we were not financing. More

I had made a appointment in person with Jaime Rosenzweig for my BMW 528i. When I showed up I was told that I did not have any appt. I was surprised about lack of proper coordination. Ali did sort it out an for my BMW 528i. When I showed up I was told that I did not have any appt. I was surprised about lack of proper coordination. Ali did sort it out and accepted my vehicle. More