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BMW of Rockville
Rockville, MD
1,754 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 05, 2023
The BMW of Rockville sales and management service was outstanding. The team was friendly, customer-focused, and professional. BMW purchase and delivery process was detailed, informational, and addressed outstanding. The team was friendly, customer-focused, and professional. BMW purchase and delivery process was detailed, informational, and addressed all questions. Highly rate and recommend BMW of Rockville as Best In Class. Thank you. More
by Sue
Employees Worked With
Hwevin Jeong, Steve Kim, and Ana
Helpful June 05, 2023
Worst dealership to do business with, When I brought my 2-series in 2022 and also bought a tire and wheel protection plan. After a month I decided to cancel my wheel protection plan and its been more than 2-series in 2022 and also bought a tire and wheel protection plan. After a month I decided to cancel my wheel protection plan and its been more than a year they have not sent me my refund check and spoke to the wheel protection plan company and they said they have issue the check to BMW rockville. And they don't even respond to my calls, voice mails and email. Worst dealership. I wish there was an option to give like less than one start. I would recommend people to drive little bit longer and buy from BMW Fairfax location. More
by abhi.patthi
Employees Worked With
Fransis magnottif
June 03, 2023
The techs are very professional and friendly. I have been using this service location for years and never had a complaint. Will definitely keep using this service location in the future. I have been using this service location for years and never had a complaint. Will definitely keep using this service location in the future. More
by EGC
Employees Worked With
Omar
June 01, 2023
The service department was first class, better than it had been on previous occasions. My disappointment was because 3 years ago I bought 2 extended service plans for about $3,000 total that I never ever had been on previous occasions. My disappointment was because 3 years ago I bought 2 extended service plans for about $3,000 total that I never ever used, probably because I only put 11,000 miles on the car in those 3 years, I was still under mileage, but the time had expired. I was sold at that time on the idea I would need brakes and the warranty would pay for that work. Now, when I need brakes it will be on me. More
by Lou
Employees Worked With
no idea of his name
May 31, 2023
BMW of Rockville is my go-to dealership for purchasing a luxury sports car. Bought an X7 in 2019 and now a new 540e for my fiance, and we love it!! Thanks Alwyn!! luxury sports car. Bought an X7 in 2019 and now a new 540e for my fiance, and we love it!! Thanks Alwyn!! More
by Mishaal Syed
Employees Worked With
Alwyn Alli
May 27, 2023
The service done was good replacing the window regulator. The only regret is I had was a knife in the driver door pocket that was there is now it is missing; now maybe I should take the car elsewhere in the The only regret is I had was a knife in the driver door pocket that was there is now it is missing; now maybe I should take the car elsewhere in the future since whatever is left in the car will not be there when it is picked up if taken to your facility after being serviced. More
by apchin
Employees Worked With
Jose Miranda
May 27, 2023
Suvin is outstanding. I've worked with him on multiple vehicles over the years and he has always gone out of his way to make sure we were taken care of. Nobody works h I've worked with him on multiple vehicles over the years and he has always gone out of his way to make sure we were taken care of. Nobody works harder! The service department has always been a pleasure to work with as well. Highly recommend Suvin Viswanathan and BMW Rockville. More
by RichB
Employees Worked With
Suvin Viswanathan
May 26, 2023
Everyone was amazing to deal with! Omar and Matt kept me updated and took care of me no questions asked! I highly recommend them. After dealing with a frustrating experience at anoth Omar and Matt kept me updated and took care of me no questions asked! I highly recommend them. After dealing with a frustrating experience at another dealer, this was refreshing and I am feeling thankful that I know I will be taking my car to Rockville from now on. More
by baraksky
Employees Worked With
Omar, Matt
