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BMW of Rockville
Rockville, MD
1,754 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 13, 2023
Staff is always courteous and friendly. I’m always comfortable if I have to wait for my vehicle. My service representative, Will Rodriguez, always carefully explains what my car needs, and I’m always comfortable if I have to wait for my vehicle. My service representative, Will Rodriguez, always carefully explains what my car needs, and answers any questions I might have. More
by Donnacitrin
Employees Worked With
Will Rodriguez, Bill at checkout
Helpful June 13, 2023
Fantastic service! Matt Reed and his team are efficient, courteous, and dedicated to providing outstanding customer service. Thank You Eric for making my first servic Matt Reed and his team are efficient, courteous, and dedicated to providing outstanding customer service. Thank You Eric for making my first service exemplary. More
by Porsche Fanatic
Employees Worked With
Eric
June 10, 2023
Happy with the services, except for not having received the one requested for the upgrade of an App required in the car system. It sounds strange that a BMW center says they can’t make the upgrade. the one requested for the upgrade of an App required in the car system. It sounds strange that a BMW center says they can’t make the upgrade. More
by brcc1974
Employees Worked With
JC
June 08, 2023
This was my first service visit in Rockville BMW. I’ve had 2 BMW X5s in last 13 years in NY. Dealers in NY were courteous, generous, professional. They were just great! I moved to MD from NY recentl I’ve had 2 BMW X5s in last 13 years in NY. Dealers in NY were courteous, generous, professional. They were just great! I moved to MD from NY recently. In Rockville my visit was for just an oil change. But I was handed over services that would have cost me $400 that included brake fluid change. My X5 has only 38000 M and I don’t use it much so after initially agreeing with it, I changed my mind to just oil change in a matter of 3 minutes. Rockville personnel were Robert Clark and Jamie Rosenzweig. Robert came in late, had a massive ego/attitude problem. Jamie was just non chalant. No hello no greetings. Robert asks me “ why didn’t you think before you signed. Now this cannot be changed so go wait in the waiting room”. This attitudes were instantly unacceptable to me. When I asked for the Manager, Robert said “ that’s not gonna happen” . I’m busy now. I will email the Manager for you. When I turned to Kamie, she was no different. She texted me a video of the mechanics work, where you can barely hear him mumbling”. I called several times to talk to Jamie. She texted me that I will receive all papers from the cashier. She has no time to talk. In NY for 13 years they gave loaner car for whatever services needed, who will p/u my car and then deliver it back after services. Anytime I’ve called I could speak to the person assigned to and the chief mechanic who would explain to me in detail about all work. In Rockville I had a major shock and disappointment! No work ethic, no professionalism, no courtesy. Simply a hostile place. I emailed to Manager, Matt Reid and waiting to hear back. But from the way it looks that probably “ not gonna happen” as Robert have masterfully expressed. I will complain to Consumer Affairs and BBB. If they handle my car then I deserve to speak with live person. Jamie never returned my call. More
by DE
Employees Worked With
Robert Clark, Jamie Rosenzweig
June 08, 2023
Brought in X5, rear hatch not opening and closing properly. I thought there were 4 screws and two were missing. I was able to tighten two, but not 100% tight. I had called to make an appointment, properly. I thought there were 4 screws and two were missing. I was able to tighten two, but not 100% tight. I had called to make an appointment, but never received a return call... so I drove there, hoping they could fix hatch while I waited. Not possible. They paid for Uber home. Few hours later, car fixed. At home I opened the back hatch and still just 2 screws. They just tightened two screws. Total bill $189. Feeling 100% ripped off. More
by eee4
Employees Worked With
I think Robert Jacob, or maybe Eric. Not sure.
June 06, 2023
My current BMW is my fourth BMW that I've owned. I've dealt with many of the area's dealerships when it comes to buying, selling, and most importantly, service. BMW of Rockville is the stand out w I've dealt with many of the area's dealerships when it comes to buying, selling, and most importantly, service. BMW of Rockville is the stand out winner in all areas. They made buying my X7 hassle free and the service is amazing. They have made sure that I receive all the benefits that BMW offers me (free, of course) and has always been upfront about concerns and/or cost of maintenance. I especially love that they give me a loaner when they know they will be keeping the car for more than a day. Thank you, BMW of Rockville, for making my life easy! More
by DCMom
Employees Worked With
JC
June 06, 2023
DannReuben was extremely professional and knowledgeable of his work, he was able to answer any and all questions that I had in regards to my M3 Purchase which made the entire purchase process seamless ! I of his work, he was able to answer any and all questions that I had in regards to my M3 Purchase which made the entire purchase process seamless ! I will definitely recommend any family members or friends looking to purchase a new vehicle to this dealer and direct them to him. Overall it was a 12 out of 10 experience with the team over at Bmw of Rockville. More
by Alexgalarreta
Employees Worked With
DannReuben Ronquillo, Mina Awad
June 06, 2023
Outstanding service. Joel was amazing. He asked me to ride for a test drive to ensure my problem was fixed. This is my 4th BMW and this has never happened. I drive from Joel was amazing. He asked me to ride for a test drive to ensure my problem was fixed. This is my 4th BMW and this has never happened. I drive from Annapolis for this great dealership. I bought my car here too. More
by Silver Shadow
Employees Worked With
Joel
